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front/stat.global.php

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+<?php
+/**
+ * ---------------------------------------------------------------------
+ * GLPI - Gestionnaire Libre de Parc Informatique
+ * Copyright (C) 2015-2020 Teclib' and contributors.
+ *
+ * http://glpi-project.org
+ *
+ * based on GLPI - Gestionnaire Libre de Parc Informatique
+ * Copyright (C) 2003-2014 by the INDEPNET Development Team.
+ *
+ * ---------------------------------------------------------------------
+ *
+ * LICENSE
+ *
+ * This file is part of GLPI.
+ *
+ * GLPI is free software; you can redistribute it and/or modify
+ * it under the terms of the GNU General Public License as published by
+ * the Free Software Foundation; either version 2 of the License, or
+ * (at your option) any later version.
+ *
+ * GLPI is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU General Public License for more details.
+ *
+ * You should have received a copy of the GNU General Public License
+ * along with GLPI. If not, see <http://www.gnu.org/licenses/>.
+ * ---------------------------------------------------------------------
+ */
+
+include ('../inc/includes.php');
+
+Html::header(__('Statistics'), $_SERVER['PHP_SELF'], "helpdesk", "stat");
+
+Session::checkRight("statistic", READ);
+
+if (empty($_GET["date1"]) && empty($_GET["date2"])) {
+   $year          = date("Y")-1;
+   $_GET["date1"] = date("Y-m-d", mktime(1, 0, 0, (int)date("m"), (int)date("d"), $year));
+   $_GET["date2"] = date("Y-m-d");
+}
+
+if (!empty($_GET["date1"])
+    && !empty($_GET["date2"])
+    && (strcmp($_GET["date2"], $_GET["date1"]) < 0)) {
+
+   $tmp           = $_GET["date1"];
+   $_GET["date1"] = $_GET["date2"];
+   $_GET["date2"] = $tmp;
+}
+
+Stat::title();
+
+if (!$item = getItemForItemtype($_GET['itemtype'])) {
+   exit;
+}
+
+$stat = new Stat();
+
+$stat->displaySearchForm(
+   $_GET['itemtype'],
+   $_GET['date1'],
+   $_GET['date2']
+);
+
+///////// Stats nombre intervention
+$values = [];
+// Total des interventions
+$values['total']   = Stat::constructEntryValues($_GET['itemtype'], "inter_total", $_GET["date1"],
+                                                $_GET["date2"]);
+// Total des interventions résolues
+$values['solved']  = Stat::constructEntryValues($_GET['itemtype'], "inter_solved", $_GET["date1"],
+                                                $_GET["date2"]);
+// Total des interventions closes
+$values['closed']  = Stat::constructEntryValues($_GET['itemtype'], "inter_closed", $_GET["date1"],
+                                                $_GET["date2"]);
+// Total des interventions closes
+$values['late']    = Stat::constructEntryValues($_GET['itemtype'], "inter_solved_late",
+                                                $_GET["date1"], $_GET["date2"]);
+
+$stat->displayLineGraph(
+   _x('Quantity', 'Number') . " - " . $item->getTypeName(Session::getPluralNumber()),
+   array_keys($values['total']), [
+      [
+         'name' => _nx('ticket', 'Opened', 'Opened', Session::getPluralNumber()),
+         'data' => $values['total']
+      ], [
+         'name' => _nx('ticket', 'Solved', 'Solved', Session::getPluralNumber()),
+         'data' => $values['solved']
+      ], [
+         'name' => __('Late'),
+         'data' => $values['late']
+      ], [
+         'name' => __('Closed'),
+         'data' => $values['closed']
+      ]
+   ]
+);
+
+$values = [];
+//Temps moyen de resolution d'intervention
+$values['avgsolved'] = Stat::constructEntryValues($_GET['itemtype'], "inter_avgsolvedtime",
+                                                   $_GET["date1"], $_GET["date2"]);
+// Pass to hour values
+foreach ($values['avgsolved'] as &$val) {
+   $val = round($val / HOUR_TIMESTAMP, 2);
+}
+
+//Temps moyen de cloture d'intervention
+$values['avgclosed'] = Stat::constructEntryValues($_GET['itemtype'], "inter_avgclosedtime",
+                                                   $_GET["date1"], $_GET["date2"]);
+// Pass to hour values
+foreach ($values['avgclosed'] as &$val) {
+   $val = round($val / HOUR_TIMESTAMP, 2);
+}
+//Temps moyen d'intervention reel
+$values['avgactiontime'] = Stat::constructEntryValues($_GET['itemtype'], "inter_avgactiontime",
+                                                       $_GET["date1"], $_GET["date2"]);
+
+// Pass to hour values
+foreach ($values['avgactiontime'] as &$val) {
+   $val =  round($val / HOUR_TIMESTAMP, 2);
+}
+
+$stat->displayLineGraph(
+   __('Average time') . " - " .  _n('Hour', 'Hours', Session::getPluralNumber()),
+   array_keys($values['avgsolved']), [
+      [
+         'name' => __('Closure'),
+         'data' => $values['avgsolved']
+      ], [
+         'name' => __('Resolution'),
+         'data' => $values['avgclosed']
+      ], [
+         'name' => __('Real duration'),
+         'data' => $values['avgactiontime']
+      ]
+   ]
+);
+
+if ($_GET['itemtype'] == 'Ticket') {
+
+   ///////// Satisfaction
+   $values = [];
+   $values['opensatisfaction']   = Stat::constructEntryValues($_GET['itemtype'],
+                                                              "inter_opensatisfaction",
+                                                              $_GET["date1"], $_GET["date2"]);
+
+   $values['answersatisfaction'] = Stat::constructEntryValues($_GET['itemtype'],
+                                                              "inter_answersatisfaction",
+                                                              $_GET["date1"], $_GET["date2"]);
+
+   $stat->displayLineGraph(
+      __('Satisfaction survey') . " - " .  __('Tickets'),
+      array_keys($values['opensatisfaction']), [
+         [
+            'name' => _nx('survey', 'Opened', 'Opened', Session::getPluralNumber()),
+            'data' => $values['opensatisfaction']
+         ], [
+            'name' => _nx('survey', 'Answered', 'Answered', Session::getPluralNumber()),
+            'data' => $values['answersatisfaction']
+         ]
+      ]
+   );
+
+   $values = [];
+   $values['avgsatisfaction'] = Stat::constructEntryValues($_GET['itemtype'],
+                                                           "inter_avgsatisfaction",
+                                                           $_GET["date1"], $_GET["date2"]);
+
+   $stat->displayLineGraph(
+      __('Satisfaction'),
+      array_keys($values['avgsatisfaction']), [
+         [
+            'name' => __('Satisfaction'),
+            'data' => $values['avgsatisfaction']
+         ]
+      ]
+   );
+}
+
+
+Html::footer();