186 lines
6.2 KiB
PHP
186 lines
6.2 KiB
PHP
<?php
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/**
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* ---------------------------------------------------------------------
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* GLPI - Gestionnaire Libre de Parc Informatique
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* Copyright (C) 2015-2020 Teclib' and contributors.
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*
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* http://glpi-project.org
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*
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* based on GLPI - Gestionnaire Libre de Parc Informatique
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* Copyright (C) 2003-2014 by the INDEPNET Development Team.
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*
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* ---------------------------------------------------------------------
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*
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* LICENSE
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*
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* This file is part of GLPI.
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*
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* GLPI is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* GLPI is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with GLPI. If not, see <http://www.gnu.org/licenses/>.
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* ---------------------------------------------------------------------
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*/
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include ('../inc/includes.php');
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Html::header(__('Statistics'), $_SERVER['PHP_SELF'], "helpdesk", "stat");
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Session::checkRight("statistic", READ);
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if (empty($_GET["date1"]) && empty($_GET["date2"])) {
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$year = date("Y")-1;
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$_GET["date1"] = date("Y-m-d", mktime(1, 0, 0, (int)date("m"), (int)date("d"), $year));
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$_GET["date2"] = date("Y-m-d");
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}
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if (!empty($_GET["date1"])
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&& !empty($_GET["date2"])
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&& (strcmp($_GET["date2"], $_GET["date1"]) < 0)) {
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$tmp = $_GET["date1"];
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$_GET["date1"] = $_GET["date2"];
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$_GET["date2"] = $tmp;
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}
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Stat::title();
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if (!$item = getItemForItemtype($_GET['itemtype'])) {
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exit;
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}
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$stat = new Stat();
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$stat->displaySearchForm(
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$_GET['itemtype'],
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$_GET['date1'],
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$_GET['date2']
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);
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///////// Stats nombre intervention
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$values = [];
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// Total des interventions
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$values['total'] = Stat::constructEntryValues($_GET['itemtype'], "inter_total", $_GET["date1"],
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$_GET["date2"]);
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// Total des interventions résolues
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$values['solved'] = Stat::constructEntryValues($_GET['itemtype'], "inter_solved", $_GET["date1"],
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$_GET["date2"]);
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// Total des interventions closes
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$values['closed'] = Stat::constructEntryValues($_GET['itemtype'], "inter_closed", $_GET["date1"],
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$_GET["date2"]);
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// Total des interventions closes
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$values['late'] = Stat::constructEntryValues($_GET['itemtype'], "inter_solved_late",
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$_GET["date1"], $_GET["date2"]);
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$stat->displayLineGraph(
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_x('Quantity', 'Number') . " - " . $item->getTypeName(Session::getPluralNumber()),
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array_keys($values['total']), [
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[
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'name' => _nx('ticket', 'Opened', 'Opened', Session::getPluralNumber()),
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'data' => $values['total']
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], [
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'name' => _nx('ticket', 'Solved', 'Solved', Session::getPluralNumber()),
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'data' => $values['solved']
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], [
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'name' => __('Late'),
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'data' => $values['late']
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], [
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'name' => __('Closed'),
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'data' => $values['closed']
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]
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]
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);
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$values = [];
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//Temps moyen de resolution d'intervention
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$values['avgsolved'] = Stat::constructEntryValues($_GET['itemtype'], "inter_avgsolvedtime",
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$_GET["date1"], $_GET["date2"]);
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// Pass to hour values
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foreach ($values['avgsolved'] as &$val) {
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$val = round($val / HOUR_TIMESTAMP, 2);
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}
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//Temps moyen de cloture d'intervention
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$values['avgclosed'] = Stat::constructEntryValues($_GET['itemtype'], "inter_avgclosedtime",
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$_GET["date1"], $_GET["date2"]);
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// Pass to hour values
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foreach ($values['avgclosed'] as &$val) {
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$val = round($val / HOUR_TIMESTAMP, 2);
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}
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//Temps moyen d'intervention reel
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$values['avgactiontime'] = Stat::constructEntryValues($_GET['itemtype'], "inter_avgactiontime",
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$_GET["date1"], $_GET["date2"]);
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// Pass to hour values
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foreach ($values['avgactiontime'] as &$val) {
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$val = round($val / HOUR_TIMESTAMP, 2);
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}
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$stat->displayLineGraph(
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__('Average time') . " - " . _n('Hour', 'Hours', Session::getPluralNumber()),
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array_keys($values['avgsolved']), [
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[
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'name' => __('Closure'),
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'data' => $values['avgsolved']
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], [
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'name' => __('Resolution'),
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'data' => $values['avgclosed']
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], [
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'name' => __('Real duration'),
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'data' => $values['avgactiontime']
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]
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]
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);
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if ($_GET['itemtype'] == 'Ticket') {
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///////// Satisfaction
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$values = [];
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$values['opensatisfaction'] = Stat::constructEntryValues($_GET['itemtype'],
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"inter_opensatisfaction",
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$_GET["date1"], $_GET["date2"]);
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$values['answersatisfaction'] = Stat::constructEntryValues($_GET['itemtype'],
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"inter_answersatisfaction",
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$_GET["date1"], $_GET["date2"]);
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$stat->displayLineGraph(
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__('Satisfaction survey') . " - " . __('Tickets'),
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array_keys($values['opensatisfaction']), [
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[
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'name' => _nx('survey', 'Opened', 'Opened', Session::getPluralNumber()),
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'data' => $values['opensatisfaction']
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], [
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'name' => _nx('survey', 'Answered', 'Answered', Session::getPluralNumber()),
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'data' => $values['answersatisfaction']
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]
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]
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);
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$values = [];
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$values['avgsatisfaction'] = Stat::constructEntryValues($_GET['itemtype'],
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"inter_avgsatisfaction",
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$_GET["date1"], $_GET["date2"]);
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$stat->displayLineGraph(
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__('Satisfaction'),
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array_keys($values['avgsatisfaction']), [
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[
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'name' => __('Satisfaction'),
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'data' => $values['avgsatisfaction']
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]
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]
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);
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}
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Html::footer();
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