63 lines
2.3 KiB
PHP
63 lines
2.3 KiB
PHP
<?php
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/*+***********************************************************************************
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* The contents of this file are subject to the vtiger CRM Public License Version 1.0
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* ("License"); You may not use this file except in compliance with the License
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* The Original Code is: vtiger CRM Open Source
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* The Initial Developer of the Original Code is vtiger.
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* Portions created by vtiger are Copyright (C) vtiger.
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* All Rights Reserved.
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*************************************************************************************/
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class Faq_Record_Model extends Vtiger_Record_Model {
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/**
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* Function to get Instance of Faq Record Model using TroubleTicket RecordModel
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* @param HelpDesk_Record_Model
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* @return Faq_Record_Model
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*/
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public static function getInstanceFromHelpDesk($parentRecordModel) {
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$recordModel = Vtiger_Record_Model::getCleanInstance('Faq');
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$fieldMappingList = Faq_Record_Model::getTicketToFAQMappingFields();
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foreach ($fieldMappingList as $fieldMapping) {
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$ticketField = $fieldMapping['ticketField'];
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$faqField = $fieldMapping['faqField'];
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if (!empty ($ticketField)) {
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$faqData[$faqField] = $parentRecordModel->get($ticketField);
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} else {
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$faqData[$faqField] = $fieldMapping['defaultValue'];
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}
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}
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$recordModel->setData($faqData);
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//Updating the answer of Faq
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$answer = $recordModel->get('faq_answer');
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if ($answer) {
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$answer = vtranslate('LBL_SOLUTION', 'Faq').":\r\n".$answer;
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}
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$commentsList = $parentRecordModel->getCommentsList();
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if ($commentsList) {
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$answer .= "\r\n\r\n".vtranslate('LBL_COMMENTS', 'Faq').":";
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foreach ($commentsList as $comment) {
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$answer .= "\r\n$comment";
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}
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}
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$recordModel->set('faq_answer', $answer);
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return $recordModel;
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}
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/**
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* Function get List of Fields which are mapping from Truoble Tickets to FAQ
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* @return <array>
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*/
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public static function getTicketToFAQMappingFields() {
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return array(
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array('ticketField'=>'ticket_title', 'faqField'=>'question', 'defaultValue'=>''),
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array('ticketField'=>'product_id', 'faqField'=>'product_id', 'defaultValue'=>''),
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array('ticketField'=>'solution', 'faqField'=>'faq_answer', 'defaultValue'=>''),
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array('ticketField'=>'', 'faqField'=>'faqcategories', 'defaultValue'=>'General'),
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array('ticketField'=>'', 'faqField'=>'faqstatus', 'defaultValue'=>'Draft')
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);
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}
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} |