338 lines
10 KiB
PHP
338 lines
10 KiB
PHP
<?php
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/**
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* ---------------------------------------------------------------------
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* GLPI - Gestionnaire Libre de Parc Informatique
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* Copyright (C) 2015-2020 Teclib' and contributors.
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*
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* http://glpi-project.org
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*
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* based on GLPI - Gestionnaire Libre de Parc Informatique
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* Copyright (C) 2003-2014 by the INDEPNET Development Team.
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*
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* ---------------------------------------------------------------------
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*
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* LICENSE
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*
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* This file is part of GLPI.
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*
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* GLPI is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* GLPI is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with GLPI. If not, see <http://www.gnu.org/licenses/>.
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* ---------------------------------------------------------------------
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*/
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if (!defined('GLPI_ROOT')) {
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die("Sorry. You can't access this file directly");
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}
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/**
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* SlaLevel class
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**/
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class SlaLevel extends LevelAgreementLevel {
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protected $rules_id_field = 'slalevels_id';
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protected $ruleactionclass = 'SlaLevelAction';
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static protected $parentclass = 'SLA';
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static protected $fkparent = 'slas_id';
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// No criteria
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protected $rulecriteriaclass = 'SlaLevelCriteria';
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static function getTable($classname = null) {
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return CommonDBTM::getTable(__CLASS__);
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}
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function cleanDBonPurge() {
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parent::cleanDBonPurge();
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// SlaLevel_Ticket does not extends CommonDBConnexity
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$slt = new SlaLevel_Ticket();
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$slt->deleteByCriteria([$this->rules_id_field => $this->fields['id']]);
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}
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function showForParent(SLA $sla) {
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return $this->showForSLA($sla);
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}
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/**
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* @param $sla SLA object
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*
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* @since 9.1 (before showForSLA)
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**/
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function showForSLA(SLA $sla) {
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global $DB;
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$ID = $sla->getField('id');
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if (!$sla->can($ID, READ)) {
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return false;
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}
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$canedit = $sla->can($ID, UPDATE);
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$rand = mt_rand();
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if ($canedit) {
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echo "<div class='center first-bloc'>";
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echo "<form name='slalevel_form$rand' id='slalevel_form$rand' method='post' action='";
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echo Toolbox::getItemTypeFormURL(__CLASS__)."'>";
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echo "<table class='tab_cadre_fixe'>";
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echo "<tr class='tab_bg_1'><th colspan='7'>".__('Add an escalation level')."</tr>";
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echo "<tr class='tab_bg_2'><td class='center'>".__('Name')."";
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echo "<input type='hidden' name='slas_id' value='$ID'>";
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echo "<input type='hidden' name='entities_id' value='".$sla->getEntityID()."'>";
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echo "<input type='hidden' name='is_recursive' value='".$sla->isRecursive()."'>";
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echo "<input type='hidden' name='match' value='AND'>";
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echo "</td><td><input name='name' value=''>";
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echo "</td><td class='center'>".__('Execution')."</td><td>";
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$delay = $sla->getTime();
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self::dropdownExecutionTime('execution_time',
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['max_time' => $delay,
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'used' => self::getAlreadyUsedExecutionTime($sla->fields['id']),
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'type' => $sla->fields['type']]);
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echo "</td><td class='center'>".__('Active')."</td><td>";
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Dropdown::showYesNo("is_active", 1);
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echo "</td><td class='center'>";
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echo "<input type='submit' name='add' value=\""._sx('button', 'Add')."\" class='submit'>";
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echo "</td></tr>";
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echo "</table>";
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Html::closeForm();
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echo "</div>";
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}
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$iterator = $DB->request([
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'FROM' => self::getTable(),
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'WHERE' => [
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'slas_id' => $ID
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],
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'ORDER' => 'execution_time'
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]);
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$numrows = count($iterator);
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echo "<div class='spaced'>";
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if ($canedit && $numrows) {
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Html::openMassiveActionsForm('mass'.__CLASS__.$rand);
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$massiveactionparams = ['num_displayed' => min($_SESSION['glpilist_limit'], $numrows),
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'container' => 'mass'.__CLASS__.$rand];
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Html::showMassiveActions($massiveactionparams);
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}
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echo "<table class='tab_cadre_fixehov'>";
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echo "<tr>";
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if ($canedit && $numrows) {
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echo "<th width='10'>".Html::getCheckAllAsCheckbox('mass'.__CLASS__.$rand)."</th>";
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}
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echo "<th>".__('Name')."</th>";
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echo "<th>".__('Execution')."</th>";
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echo "<th>".__('Active')."</th>";
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echo "</tr>";
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Session::initNavigateListItems('SlaLevel',
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//TRANS: %1$s is the itemtype name, %2$s is the name of the item (used for headings of a list)
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sprintf(__('%1$s = %2$s'), SLA::getTypeName(1),
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$sla->getName()));
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while ($data = $iterator->next()) {
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Session::addToNavigateListItems('SlaLevel', $data["id"]);
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echo "<tr class='tab_bg_2'>";
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if ($canedit) {
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echo "<td>".Html::getMassiveActionCheckBox(__CLASS__, $data["id"])."</td>";
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}
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echo "<td>";
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if ($canedit) {
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echo "<a href='".Toolbox::getItemTypeFormURL('SlaLevel')."?id=".$data["id"]."'>";
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}
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echo $data["name"];
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if (empty($data["name"])) {
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echo "(".$data['id'].")";
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}
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if ($canedit) {
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echo "</a>";
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}
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echo "</td>";
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echo "<td>".($data["execution_time"] != 0
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? Html::timestampToString($data["execution_time"], false)
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: ($sla->fields['type'] == 1
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? __('Time to own')
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: __('Time to resolve'))).
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"</td>";
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echo "<td>".Dropdown::getYesNo($data["is_active"])."</td>";
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echo "</tr>";
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echo "<tr class='tab_bg_1'><td colspan='2'>";
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$this->getRuleWithCriteriasAndActions($data['id'], 1, 1);
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$this->showCriteriasList($data["id"], ['readonly' => true]);
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echo "</td><td colspan='2'>";
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$this->showActionsList($data["id"], ['readonly' => true]);
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echo "</td></tr>";
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}
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echo "</table>";
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if ($canedit && $numrows) {
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$massiveactionparams['ontop'] = false;
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Html::showMassiveActions($massiveactionparams);
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Html::closeForm();
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}
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echo "</div>";
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}
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function getActions() {
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$actions = parent::getActions();
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unset($actions['slas_id']);
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$actions['recall']['name'] = __('Automatic reminders of SLA');
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$actions['recall']['type'] = 'yesonly';
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$actions['recall']['force_actions'] = ['send'];
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return $actions;
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}
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/**
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* Show the rule
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*
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* @param $ID ID of the rule
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* @param $options array of possible options
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*
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* @return void
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**/
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function showForm($ID, $options = []) {
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$canedit = $this->can('sla', UPDATE);
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$this->initForm($ID, $options);
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$this->showFormHeader($options);
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echo "<tr class='tab_bg_1'>";
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echo "<td>".__('Name')."</td>";
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echo "<td>";
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Html::autocompletionTextField($this, "name");
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echo "</td>";
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echo "<td>".__('Active')."</td>";
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echo "<td>";
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Dropdown::showYesNo("is_active", $this->fields["is_active"]);
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echo"</td></tr>\n";
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$sla = new SLA();
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$sla->getFromDB($this->fields['slas_id']);
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echo "<tr class='tab_bg_1'>";
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echo "<td>".SLA::getTypeName(1)."</td>";
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echo "<td>".$sla->getLink()."</td>";
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echo "<td>".__('Execution')."</td>";
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echo "<td>";
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$delay = $sla->getTime();
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self::dropdownExecutionTime('execution_time',
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['max_time'
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=> $delay,
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'used'
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=> self::getAlreadyUsedExecutionTime($sla->fields['id']),
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'value'
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=> $this->fields['execution_time'],
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'type'
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=> $sla->fields['type']]);
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echo "</td></tr>\n";
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echo "<tr class='tab_bg_1'>";
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echo "<td>".__('Logical operator')."</td>";
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echo "<td>";
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$this->dropdownRulesMatch(['value' => $this->fields["match"]]);
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echo "</td>";
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echo "<td colspan='2'> </td></tr>";
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$this->showFormButtons($options);
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}
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/**
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* Get first level for a SLA
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*
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* @param $slas_id integer id of the SLA
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*
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* @since 9.1 (before getFirst SlaLevel)
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*
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* @return id of the sla level : 0 if not exists
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**/
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static function getFirstSlaLevel($slas_id) {
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global $DB;
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$iterator = $DB->request([
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'SELECT' => 'id',
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'FROM' => self::getTable(),
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'WHERE' => [
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'slas_id' => $slas_id,
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'is_active' => 1
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],
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'ORDER' => 'execution_time ASC',
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'LIMIT' => 1
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]);
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if ($result = $iterator->next()) {
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return $result['id'];
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}
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return 0;
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}
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/**
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* Get next level for a SLA
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*
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* @param $slas_id integer id of the SLA
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* @param $slalevels_id integer id of the current SLA level
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*
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* @return id of the sla level : 0 if not exists
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**/
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static function getNextSlaLevel($slas_id, $slalevels_id) {
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global $DB;
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$iterator = $DB->request([
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'SELECT' => 'execution_time',
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'FROM' => self::getTable(),
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'WHERE' => ['id' => $slalevels_id]
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]);
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if ($result = $iterator->next()) {
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$execution_time = $result['execution_time'];
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$lvl_iterator = $DB->request([
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'SELECT' => 'id',
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'FROM' => self::getTable(),
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'WHERE' => [
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'slas_id' => $slas_id,
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'is_active' => 1,
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'id' => ['<>', $slalevels_id],
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'execution_time' => ['>', $execution_time]
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],
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'ORDER' => 'execution_time ASC',
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'LIMIT' => 1
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]);
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if ($result = $lvl_iterator->next()) {
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return $result['id'];
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}
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}
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return 0;
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}
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}
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