502 lines
18 KiB
PHP
502 lines
18 KiB
PHP
<?php
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/**
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* ---------------------------------------------------------------------
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* GLPI - Gestionnaire Libre de Parc Informatique
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* Copyright (C) 2015-2020 Teclib' and contributors.
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*
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* http://glpi-project.org
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*
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* based on GLPI - Gestionnaire Libre de Parc Informatique
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* Copyright (C) 2003-2014 by the INDEPNET Development Team.
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*
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* ---------------------------------------------------------------------
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*
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* LICENSE
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*
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* This file is part of GLPI.
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*
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* GLPI is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* GLPI is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with GLPI. If not, see <http://www.gnu.org/licenses/>.
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* ---------------------------------------------------------------------
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*/
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if (!defined('GLPI_ROOT')) {
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die("Sorry. You can't access this file directly");
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}
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class Problem_Ticket extends CommonDBRelation{
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// From CommonDBRelation
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static public $itemtype_1 = 'Problem';
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static public $items_id_1 = 'problems_id';
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static public $itemtype_2 = 'Ticket';
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static public $items_id_2 = 'tickets_id';
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/**
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* @since 0.84
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**/
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function getForbiddenStandardMassiveAction() {
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$forbidden = parent::getForbiddenStandardMassiveAction();
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$forbidden[] = 'update';
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return $forbidden;
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}
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static function getTypeName($nb = 0) {
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return _n('Link Ticket/Problem', 'Links Ticket/Problem', $nb);
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}
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/**
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* @see CommonGLPI::getTabNameForItem()
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**/
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function getTabNameForItem(CommonGLPI $item, $withtemplate = 0) {
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if (static::canView()) {
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$nb = 0;
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switch ($item->getType()) {
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case 'Ticket' :
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if ($_SESSION['glpishow_count_on_tabs']) {
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$problems = self::getTicketProblemsData($item->getID());
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$nb = count($problems);
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}
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return self::createTabEntry(Problem::getTypeName(Session::getPluralNumber()), $nb);
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case 'Problem' :
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if ($_SESSION['glpishow_count_on_tabs']) {
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$tickets = self::getProblemTicketsData($item->getID());
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$nb = count($tickets);
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}
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return self::createTabEntry(Ticket::getTypeName(Session::getPluralNumber()), $nb);
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}
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}
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return '';
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}
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static function displayTabContentForItem(CommonGLPI $item, $tabnum = 1, $withtemplate = 0) {
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switch ($item->getType()) {
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case 'Ticket' :
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self::showForTicket($item);
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break;
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case 'Problem' :
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self::showForProblem($item);
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break;
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}
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return true;
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}
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/**
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* @since 0.84
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**/
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function post_addItem() {
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global $CFG_GLPI;
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$donotif = !isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"];
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if ($donotif) {
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$problem = new Problem();
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if ($problem->getFromDB($this->input["problems_id"])) {
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$options = [];
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NotificationEvent::raiseEvent("new", $problem, $options);
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}
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}
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parent::post_addItem();
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}
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/**
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* @since 0.84
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**/
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function post_deleteFromDB() {
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global $CFG_GLPI;
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$donotif = !isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"];
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if ($donotif) {
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$problem = new Problem();
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if ($problem->getFromDB($this->fields["problems_id"])) {
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$options = [];
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NotificationEvent::raiseEvent("delete", $problem, $options);
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}
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}
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parent::post_deleteFromDB();
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}
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/**
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* @since 0.85
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*
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* @see CommonDBTM::showMassiveActionsSubForm()
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**/
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static function showMassiveActionsSubForm(MassiveAction $ma) {
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switch ($ma->getAction()) {
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case 'add_task' :
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$tasktype = 'TicketTask';
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if ($ttype = getItemForItemtype($tasktype)) {
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$ttype->showMassiveActionAddTaskForm();
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return true;
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}
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return false;
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case "solveticket" :
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$problem = new Problem();
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$input = $ma->getInput();
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if (isset($input['problems_id']) && $problem->getFromDB($input['problems_id'])) {
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$problem->showMassiveSolutionForm($problem);
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echo "<br>";
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echo Html::submit(_x('button', 'Post'), ['name' => 'massiveaction']);
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return true;
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}
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return false;
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}
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return parent::showMassiveActionsSubForm($ma);
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}
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/**
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* @since 0.85
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*
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* @see CommonDBTM::processMassiveActionsForOneItemtype()
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**/
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static function processMassiveActionsForOneItemtype(MassiveAction $ma, CommonDBTM $item,
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array $ids) {
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switch ($ma->getAction()) {
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case 'add_task' :
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if (!($task = getItemForItemtype('TicketTask'))) {
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$ma->itemDone($item->getType(), $ids, MassiveAction::ACTION_KO);
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break;
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}
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$ticket = new Ticket();
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$field = $ticket->getForeignKeyField();
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$input = $ma->getInput();
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foreach ($ids as $id) {
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if ($item->can($id, READ)) {
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if ($ticket->getFromDB($item->fields['tickets_id'])) {
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$input2 = [$field => $item->fields['tickets_id'],
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'taskcategories_id' => $input['taskcategories_id'],
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'actiontime' => $input['actiontime'],
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'content' => $input['content']];
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if ($task->can(-1, CREATE, $input2)) {
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if ($task->add($input2)) {
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$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
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} else {
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$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
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$ma->addMessage($item->getErrorMessage(ERROR_ON_ACTION));
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}
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} else {
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$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
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$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
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}
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} else {
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$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
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$ma->addMessage($item->getErrorMessage(ERROR_RIGHT));
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}
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}
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}
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return;
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case 'solveticket' :
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$input = $ma->getInput();
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$ticket = new Ticket();
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foreach ($ids as $id) {
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if ($item->can($id, READ)) {
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if ($ticket->getFromDB($item->fields['tickets_id'])
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&& $ticket->canSolve()) {
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$solution = new ITILSolution();
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$added = $solution->add([
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'itemtype' => $ticket->getType(),
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'items_id' => $ticket->getID(),
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'solutiontypes_id' => $input['solutiontypes_id'],
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'content' => $input['content']
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]);
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if ($added) {
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$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_OK);
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} else {
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$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_KO);
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$ma->addMessage($ticket->getErrorMessage(ERROR_ON_ACTION));
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}
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} else {
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$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
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$ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
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}
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} else {
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$ma->itemDone($item->getType(), $id, MassiveAction::ACTION_NORIGHT);
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$ma->addMessage($ticket->getErrorMessage(ERROR_RIGHT));
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}
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}
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return;
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}
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parent::processMassiveActionsForOneItemtype($ma, $item, $ids);
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}
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/**
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* Show tickets for a problem
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*
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* @param $problem Problem object
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**/
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static function showForProblem(Problem $problem) {
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$ID = $problem->getField('id');
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if (!static::canView() || !$problem->can($ID, READ)) {
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return false;
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}
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$canedit = $problem->canEdit($ID);
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$rand = mt_rand();
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$tickets = self::getProblemTicketsData($ID);
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$used = [];
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$numrows = count($tickets);
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foreach ($tickets as $ticket) {
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$used[$ticket['id']] = $ticket['id'];
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}
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if ($canedit
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&& !in_array($problem->fields['status'], array_merge($problem->getClosedStatusArray(),
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$problem->getSolvedStatusArray()))) {
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echo "<div class='firstbloc'>";
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echo "<form name='changeticket_form$rand' id='changeticket_form$rand' method='post'
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action='".Toolbox::getItemTypeFormURL(__CLASS__)."'>";
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echo "<table class='tab_cadre_fixe'>";
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echo "<tr class='tab_bg_2'><th colspan='2'>".__('Add a ticket')."</th></tr>";
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echo "<tr class='tab_bg_2'><td class='right'>";
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echo "<input type='hidden' name='problems_id' value='$ID'>";
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Ticket::dropdown([
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'used' => $used,
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'entity' => $problem->getEntityID(),
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'entity_sons' => $problem->isRecursive(),
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'displaywith' => ['id'],
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'condition' => Ticket::getOpenCriteria()
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]);
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echo "</td><td class='center'>";
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echo "<input type='submit' name='add' value=\""._sx('button', 'Add')."\" class='submit'>";
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echo "</td></tr>";
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echo "</table>";
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Html::closeForm();
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echo "</div>";
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}
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echo "<div class='spaced'>";
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if ($canedit && $numrows) {
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Html::openMassiveActionsForm('mass'.__CLASS__.$rand);
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$massiveactionparams = ['num_displayed' => min($_SESSION['glpilist_limit'], $numrows),
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'container' => 'mass'.__CLASS__.$rand,
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'specific_actions' => ['purge'
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=> _x('button',
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'Delete permanently'),
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__CLASS__.MassiveAction::CLASS_ACTION_SEPARATOR.'solveticket'
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=> __('Solve tickets'),
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__CLASS__.MassiveAction::CLASS_ACTION_SEPARATOR.'add_task'
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=> __('Add a new task')],
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'extraparams' => ['problems_id' => $problem->getID()],
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'width' => 1000,
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'height' => 500];
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Html::showMassiveActions($massiveactionparams);
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}
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echo "<table class='tab_cadre_fixehov'>";
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echo "<tr class='noHover'><th colspan='12'>".Ticket::getTypeName($numrows)."</th>";
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echo "</tr>";
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if ($numrows) {
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Ticket::commonListHeader(Search::HTML_OUTPUT, 'mass'.__CLASS__.$rand);
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Session::initNavigateListItems('Ticket',
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//TRANS : %1$s is the itemtype name,
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// %2$s is the name of the item (used for headings of a list)
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sprintf(__('%1$s = %2$s'), Problem::getTypeName(1),
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$problem->fields["name"]));
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$i = 0;
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foreach ($tickets as $data) {
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Session::addToNavigateListItems('Ticket', $data["id"]);
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Ticket::showShort($data['id'], ['followups' => false,
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'row_num' => $i,
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'type_for_massiveaction' => __CLASS__,
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'id_for_massiveaction' => $data['linkid']]);
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$i++;
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}
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Ticket::commonListHeader(Search::HTML_OUTPUT, 'mass'.__CLASS__.$rand);
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}
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echo "</table>";
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if ($canedit && $numrows) {
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$massiveactionparams['ontop'] = false;
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Html::showMassiveActions($massiveactionparams);
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Html::closeForm();
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}
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echo "</div>";
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}
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/**
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* Show problems for a ticket
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*
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* @param $ticket Ticket object
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**/
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static function showForTicket(Ticket $ticket) {
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$ID = $ticket->getField('id');
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if (!static::canView() || !$ticket->can($ID, READ)) {
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return false;
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}
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$canedit = $ticket->can($ID, UPDATE);
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$rand = mt_rand();
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$problems = self::getTicketProblemsData($ID);
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$used = [];
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$numrows = count($problems);
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foreach ($problems as $problem) {
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$used[$problem['id']] = $problem['id'];
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}
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if ($canedit
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&& !in_array($ticket->fields['status'], array_merge($ticket->getClosedStatusArray(),
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$ticket->getSolvedStatusArray()))) {
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echo "<div class='firstbloc'>";
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echo "<form name='problemticket_form$rand' id='problemticket_form$rand' method='post'
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action='".Toolbox::getItemTypeFormURL(__CLASS__)."'>";
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echo "<table class='tab_cadre_fixe'>";
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echo "<tr class='tab_bg_2'><th colspan='3'>".__('Add a problem')."</th></tr>";
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echo "<tr class='tab_bg_2'><td>";
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echo "<input type='hidden' name='tickets_id' value='$ID'>";
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Problem::dropdown([
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'used' => $used,
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'entity' => $ticket->getEntityID(),
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'condition' => Problem::getOpenCriteria()
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]);
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echo "</td><td class='center'>";
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echo "<input type='submit' name='add' value=\""._sx('button', 'Add')."\" class='submit'>";
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echo "</td><td>";
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if (Session::haveRight('problem', CREATE)) {
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echo "<a href='".Toolbox::getItemTypeFormURL('Problem')."?tickets_id=$ID'>";
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echo __('Create a problem from this ticket');
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echo "</a>";
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}
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echo "</td></tr></table>";
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Html::closeForm();
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echo "</div>";
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}
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echo "<div class='spaced'>";
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if ($canedit && $numrows) {
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Html::openMassiveActionsForm('mass'.__CLASS__.$rand);
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$massiveactionparams = ['num_displayed' => min($_SESSION['glpilist_limit'], $numrows),
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'container' => 'mass'.__CLASS__.$rand];
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Html::showMassiveActions($massiveactionparams);
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}
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echo "<table class='tab_cadre_fixehov'>";
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echo "<tr class='noHover'><th colspan='12'>".Problem::getTypeName($numrows)."</th>";
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echo "</tr>";
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if ($numrows) {
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Problem::commonListHeader(Search::HTML_OUTPUT, 'mass'.__CLASS__.$rand);
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Session::initNavigateListItems('Problem',
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//TRANS : %1$s is the itemtype name,
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// %2$s is the name of the item (used for headings of a list)
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sprintf(__('%1$s = %2$s'),
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Ticket::getTypeName(1), $ticket->fields["name"]));
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$i = 0;
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foreach ($problems as $data) {
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Session::addToNavigateListItems('Problem', $data["id"]);
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Problem::showShort($data['id'], ['row_num' => $i,
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'type_for_massiveaction' => __CLASS__,
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'id_for_massiveaction' => $data['linkid']]);
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$i++;
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}
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Problem::commonListHeader(Search::HTML_OUTPUT, 'mass'.__CLASS__.$rand);
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}
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echo "</table>";
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if ($canedit && $numrows) {
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$massiveactionparams['ontop'] = false;
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Html::showMassiveActions($massiveactionparams);
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Html::closeForm();
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}
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echo "</div>";
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}
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/**
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* Returns problems data for given ticket.
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* Returned data is usable by `Problem::showShort()` method.
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*
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* @param integer $tickets_id
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*
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* @return array
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*/
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private static function getTicketProblemsData($tickets_id) {
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$ticket = new Ticket();
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$ticket->fields['id'] = $tickets_id;
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$iterator = self::getListForItem($ticket);
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$problems = [];
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foreach ($iterator as $data) {
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$problem = new Problem();
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$problem->getFromDB($data['id']);
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if ($problem->canViewItem()) {
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$problems[$data['id']] = $data;
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}
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}
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return $problems;
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}
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/**
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* Returns tickets data for given problem.
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* Returned data is usable by `Ticket::showShort()` method.
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*
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* @param integer $problems_id
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*
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* @return array
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*/
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private static function getProblemTicketsData($problems_id) {
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$problem = new Problem();
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$problem->fields['id'] = $problems_id;
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$iterator = self::getListForItem($problem);
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$tickets = [];
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foreach ($iterator as $data) {
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$ticket = new Ticket();
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$ticket->getFromDB($data['id']);
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if ($ticket->canViewItem()) {
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$tickets[$data['id']] = $data;
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}
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}
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return $tickets;
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}
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}
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