142 lines
5.2 KiB
PHP
142 lines
5.2 KiB
PHP
<?php
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/**
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* ---------------------------------------------------------------------
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* GLPI - Gestionnaire Libre de Parc Informatique
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* Copyright (C) 2015-2020 Teclib' and contributors.
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*
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* http://glpi-project.org
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*
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* based on GLPI - Gestionnaire Libre de Parc Informatique
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* Copyright (C) 2003-2014 by the INDEPNET Development Team.
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*
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* ---------------------------------------------------------------------
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*
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* LICENSE
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*
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* This file is part of GLPI.
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*
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* GLPI is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* GLPI is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with GLPI. If not, see <http://www.gnu.org/licenses/>.
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* ---------------------------------------------------------------------
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*/
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if (!defined('GLPI_ROOT')) {
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die("Sorry. You can't access directly to this file");
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}
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/**
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* Ticket Template class
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*
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* since version 0.83
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**/
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class TicketTemplate extends ITILTemplate {
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public $second_level_menu = "ticket";
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public $third_level_menu = "TicketTemplate";
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static function getTypeName($nb = 0) {
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return _n('Ticket template', 'Ticket templates', $nb);
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}
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public static function getExtraAllowedFields($withtypeandcategory = 0, $withitemtype = 0) {
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$itil_object = new Ticket();
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$tab = [
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$itil_object->getSearchOptionIDByField('field', 'name',
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'glpi_requesttypes')
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=> 'requesttypes_id',
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$itil_object->getSearchOptionIDByField('field', 'completename',
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'glpi_locations') => 'locations_id',
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$itil_object->getSearchOptionIDByField('field', 'slas_id_tto',
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'glpi_slas') => 'slas_id_tto',
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$itil_object->getSearchOptionIDByField('field', 'slas_id_ttr',
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'glpi_slas') => 'slas_id_ttr',
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$itil_object->getSearchOptionIDByField('field', 'olas_id_tto',
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'glpi_olas') => 'olas_id_tto',
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$itil_object->getSearchOptionIDByField('field', 'olas_id_ttr',
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'glpi_olas') => 'olas_id_ttr',
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$itil_object->getSearchOptionIDByField('field', 'time_to_resolve',
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'glpi_tickets') => 'time_to_resolve',
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$itil_object->getSearchOptionIDByField('field', 'time_to_own',
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'glpi_tickets') => 'time_to_own',
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$itil_object->getSearchOptionIDByField('field', 'internal_time_to_resolve',
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'glpi_tickets') => 'internal_time_to_resolve',
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$itil_object->getSearchOptionIDByField('field', 'internal_time_to_own',
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'glpi_tickets') => 'internal_time_to_own',
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$itil_object->getSearchOptionIDByField('field', 'actiontime',
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'glpi_tickets') => 'actiontime',
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$itil_object->getSearchOptionIDByField('field', 'global_validation',
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'glpi_tickets') => 'global_validation',
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];
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if ($withtypeandcategory) {
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$tab[$itil_object->getSearchOptionIDByField('field', 'type',
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$itil_object->getTable())] = 'type';
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}
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return $tab;
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}
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/**
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* Retrieve an item from the database with additional datas
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*
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* @since 0.83
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* @deprecated 9.5.0
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*
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* @param $ID integer ID of the item to get
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* @param $withtypeandcategory boolean with type and category (true by default)
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*
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* @return true if succeed else false
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**/
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function getFromDBWithDatas($ID, $withtypeandcategory = true) {
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Toolbox::deprecated('Use getFromDBWithData');
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return $this->getFromDBWithData($ID, $withtypeandcategory);
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}
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static function displayTabContentForItem(CommonGLPI $item, $tabnum = 1, $withtemplate = 0) {
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if ($item instanceof ITILTemplate) {
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switch ($tabnum) {
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case 1 :
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$item->showCentralPreview($item);
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return true;
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case 2 :
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$item->showHelpdeskPreview($item);
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return true;
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}
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}
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return false;
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}
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/**
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* Print preview for Ticket template
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*
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* @param $tt ITILTemplate object
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*
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* @return void
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**/
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static function showHelpdeskPreview(ITILTemplate $tt) {
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if (!$tt->getID()) {
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return false;
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}
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if ($tt->getFromDBWithData($tt->getID())) {
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$ticket = new Ticket();
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$ticket->showFormHelpdesk(Session::getLoginUserID(), $tt->getID());
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}
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}
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}
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