297 lines
8.2 KiB
PHP
297 lines
8.2 KiB
PHP
<?php
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/**
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* ---------------------------------------------------------------------
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* GLPI - Gestionnaire Libre de Parc Informatique
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* Copyright (C) 2015-2020 Teclib' and contributors.
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*
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* http://glpi-project.org
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*
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* based on GLPI - Gestionnaire Libre de Parc Informatique
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* Copyright (C) 2003-2014 by the INDEPNET Development Team.
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*
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* ---------------------------------------------------------------------
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*
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* LICENSE
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*
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* This file is part of GLPI.
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*
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* GLPI is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* GLPI is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with GLPI. If not, see <http://www.gnu.org/licenses/>.
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* ---------------------------------------------------------------------
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*/
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if (!defined('GLPI_ROOT')) {
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die("Sorry. You can't access this file directly");
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}
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class TicketSatisfaction extends CommonDBTM {
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static $rightname = 'ticket';
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public $dohistory = true;
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public $history_blacklist = ['date_answered'];
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static function getTypeName($nb = 0) {
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return __('Satisfaction');
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}
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/**
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* for use showFormHeader
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**/
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static function getIndexName() {
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return 'tickets_id';
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}
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function getLogTypeID() {
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return ['Ticket', $this->fields['tickets_id']];
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}
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static function canUpdate() {
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return (Session::haveRight('ticket', READ));
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}
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/**
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* Is the current user have right to update the current satisfaction
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*
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* @return boolean
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**/
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function canUpdateItem() {
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$ticket = new Ticket();
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if (!$ticket->getFromDB($this->fields['tickets_id'])) {
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return false;
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}
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// you can't change if your answer > 12h
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if (!is_null($this->fields['date_answered'])
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&& ((time() - strtotime($this->fields['date_answered'])) > (12 * HOUR_TIMESTAMP))) {
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return false;
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}
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if ($ticket->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID())
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|| ($ticket->fields["users_id_recipient"] === Session::getLoginUserID() && Session::haveRight('ticket', Ticket::SURVEY))
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|| (isset($_SESSION["glpigroups"])
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&& $ticket->haveAGroup(CommonITILActor::REQUESTER, $_SESSION["glpigroups"]))) {
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return true;
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}
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return false;
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}
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/**
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* form for satisfaction
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*
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* @param $ticket Object : the ticket
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**/
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function showForm($ticket) {
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$tid = $ticket->fields['id'];
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$options = [];
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$options['colspan'] = 1;
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// for external inquest => link
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if ($this->fields["type"] == 2) {
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$url = Entity::generateLinkSatisfaction($ticket);
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echo "<div class='center spaced'>".
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"<a href='$url'>".__('External survey')."</a><br>($url)</div>";
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} else { // for internal inquest => form
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$this->showFormHeader($options);
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// Set default satisfaction to 3 if not set
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if (is_null($this->fields["satisfaction"])) {
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$this->fields["satisfaction"] = 3;
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}
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echo "<tr class='tab_bg_2'>";
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echo "<td>".__('Satisfaction with the resolution of the ticket')."</td>";
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echo "<td>";
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echo "<input type='hidden' name='tickets_id' value='$tid'>";
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echo "<select id='satisfaction_data' name='satisfaction'>";
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for ($i=0; $i<=5; $i++) {
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echo "<option value='$i' ".(($i == $this->fields["satisfaction"])?'selected':'').
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">$i</option>";
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}
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echo "</select>";
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echo "<div class='rateit' id='stars'></div>";
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echo "<script type='text/javascript'>\n";
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echo "$(function() {";
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echo "$('#stars').rateit({value: ".$this->fields["satisfaction"].",
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min : 0,
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max : 5,
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step: 1,
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backingfld: '#satisfaction_data',
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ispreset: true,
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resetable: false});";
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echo "});</script>";
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echo "</td></tr>";
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echo "<tr class='tab_bg_2'>";
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echo "<td rowspan='1'>".__('Comments')."</td>";
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echo "<td rowspan='1' class='middle'>";
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echo "<textarea cols='45' rows='7' name='comment' >".$this->fields["comment"]."</textarea>";
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echo "</td></tr>\n";
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if ($this->fields["date_answered"] > 0) {
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echo "<tr class='tab_bg_2'>";
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echo "<td>".__('Response date to the satisfaction survey')."</td><td>";
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echo Html::convDateTime($this->fields["date_answered"])."</td></tr>\n";
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}
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$options['candel'] = false;
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$this->showFormButtons($options);
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}
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}
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function prepareInputForUpdate($input) {
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if ($input['satisfaction'] >= 0) {
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$input["date_answered"] = $_SESSION["glpi_currenttime"];
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}
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return $input;
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}
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function post_addItem() {
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global $CFG_GLPI;
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if (!isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"]) {
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$ticket = new Ticket();
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if ($ticket->getFromDB($this->fields['tickets_id'])) {
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NotificationEvent::raiseEvent("satisfaction", $ticket);
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}
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}
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}
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/**
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* @since 0.85
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**/
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function post_UpdateItem($history = 1) {
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global $CFG_GLPI;
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if (!isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"]) {
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$ticket = new Ticket();
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if ($ticket->getFromDB($this->fields['tickets_id'])) {
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NotificationEvent::raiseEvent("replysatisfaction", $ticket);
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}
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}
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}
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/**
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* display satisfaction value
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*
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* @param $value decimal between 0 and 5
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**/
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static function displaySatisfaction($value) {
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if ($value < 0) {
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$value = 0;
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}
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if ($value > 5) {
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$value = 5;
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}
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$out = "<div class='rateit' data-rateit-value='$value' data-rateit-ispreset='true'
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data-rateit-readonly='true'></div>";
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return $out;
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}
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/**
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* Get name of inquest type
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*
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* @param $value status ID
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**/
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static function getTypeInquestName($value) {
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switch ($value) {
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case 1 :
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return __('Internal survey');
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case 2 :
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return __('External survey');
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default :
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// Get value if not defined
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return $value;
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}
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}
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/**
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* @since 0.84
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*
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* @param $field
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* @param $values
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* @param $options array
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**/
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static function getSpecificValueToDisplay($field, $values, array $options = []) {
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if (!is_array($values)) {
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$values = [$field => $values];
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}
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switch ($field) {
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case 'type':
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return self::getTypeInquestName($values[$field]);
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}
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return parent::getSpecificValueToDisplay($field, $values, $options);
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}
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/**
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* @since 0.84
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*
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* @param $field
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* @param $name (default '')
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* @param $values (default '')
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* @param $options array
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**/
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static function getSpecificValueToSelect($field, $name = '', $values = '', array $options = []) {
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if (!is_array($values)) {
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$values = [$field => $values];
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}
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$options['display'] = false;
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switch ($field) {
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case 'type' :
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$options['value'] = $values[$field];
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$typeinquest = [1 => __('Internal survey'),
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2 => __('External survey')];
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return Dropdown::showFromArray($name, $typeinquest, $options);
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}
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return parent::getSpecificValueToSelect($field, $name, $values, $options);
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}
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static function getFormURLWithID($id = 0, $full = true) {
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$satisfaction = new self();
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if (!$satisfaction->getFromDB($id)) {
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return '';
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}
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return Ticket::getFormURLWithID($satisfaction->fields['tickets_id']) . '&forcetab=Ticket$3';
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}
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}
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