289 lines
9.7 KiB
PHP
289 lines
9.7 KiB
PHP
<?php
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/**
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* ---------------------------------------------------------------------
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* GLPI - Gestionnaire Libre de Parc Informatique
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* Copyright (C) 2015-2020 Teclib' and contributors.
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*
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* http://glpi-project.org
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*
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* based on GLPI - Gestionnaire Libre de Parc Informatique
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* Copyright (C) 2003-2014 by the INDEPNET Development Team.
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*
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* ---------------------------------------------------------------------
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*
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* LICENSE
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*
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* This file is part of GLPI.
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*
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* GLPI is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* GLPI is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with GLPI. If not, see <http://www.gnu.org/licenses/>.
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* ---------------------------------------------------------------------
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*/
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use Glpi\Event;
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include ('../inc/includes.php');
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include_once("../functionsophalglpi.php");
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Session::checkLoginUser();
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$track = new Ticket();
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if (!isset($_GET['id'])) {
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$_GET['id'] = "";
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}
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$date_fields = [
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'date',
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'due_date',
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'time_to_own'
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];
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foreach ($date_fields as $date_field) {
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//handle not clean dates...
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if (isset($_POST["_$date_field"])
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&& isset($_POST[$date_field])
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&& trim($_POST[$date_field]) == ''
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&& trim($_POST["_$date_field"]) != '') {
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$_POST[$date_field] = $_POST["_$date_field"];
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}
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}
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if (isset($_POST["add"])) {
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$track->check(-1, CREATE, $_POST);
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if ($track->add($_POST)) {
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if ($_SESSION['glpibackcreated']) {
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Html::redirect($track->getLinkURL());
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}
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}
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Html::back();
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} else if (isset($_POST['update'])) {
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$track->check($_POST['id'], UPDATE);
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$track->update($_POST);
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// sophal forcer insertion
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$CanAttribue = CanAttribue($_SESSION['glpiactiveprofile']['name']);
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if($CanAttribue == 1){
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if(isset($_POST['_itil_assign']['users_id']) || isset($_POST['_itil_assign']['groups_id'])){
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if($_POST['_itil_assign']['_type'] == 'user'){
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$sql1 = "INSERT INTO `glpi_tickets_users` (`type`, `tickets_id`, `users_id`, `alternative_email`)
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VALUES ('2', ? , ? , '')";
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$stmt = $DB->prepare($sql1);
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$stmt->bind_param("ii" , $_POST['id'],$_POST['_itil_assign']['users_id']);
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$stmt->execute();
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}else if($_POST['_itil_assign']['_type'] == 'group'){
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$query = "INSERT INTO `glpi_groups_tickets` (`groups_id`, `type`, `tickets_id`) VALUES (?, '2', ?)";
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$stmt = $DB->prepare($query);
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$stmt->bind_param("ii" ,$_POST['_itil_assign']['groups_id'],$_POST['id']);
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$stmt->execute();
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}
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}
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}
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// sophal
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if (isset($_POST['kb_linked_id'])) {
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//if solution should be linked to selected KB entry
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$params = [
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'knowbaseitems_id' => $_POST['kb_linked_id'],
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'itemtype' => $track->getType(),
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'items_id' => $track->getID()
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];
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$existing = $DB->request(
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'glpi_knowbaseitems_items',
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$params
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);
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if ($existing->numrows() == 0) {
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$kb_item_item = new KnowbaseItem_Item();
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$kb_item_item->add($params);
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}
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}
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Event::log($_POST["id"], "ticket", 4, "tracking",
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//TRANS: %s is the user login
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sprintf(__('%s updates an item'), $_SESSION["glpiname"]));
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if ($track->can($_POST["id"], READ)) {
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$toadd = '';
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// Copy solution to KB redirect to KB
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if (isset($_POST['_sol_to_kb']) && $_POST['_sol_to_kb']) {
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$toadd = "&_sol_to_kb=1";
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}
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Html::redirect(Ticket::getFormURLWithID($_POST["id"]).$toadd);
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}
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Session::addMessageAfterRedirect(__('You have been redirected because you no longer have access to this ticket'),
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true, ERROR);
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Html::redirect($CFG_GLPI["root_doc"]."/front/ticket.php");
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} else if (isset($_POST['delete'])) {
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$track->check($_POST['id'], DELETE);
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if ($track->delete($_POST)) {
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Event::log($_POST["id"], "ticket", 4, "tracking",
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//TRANS: %s is the user login
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sprintf(__('%s deletes an item'), $_SESSION["glpiname"]));
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}
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$track->redirectToList();
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} else if (isset($_POST['purge'])) {
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$track->check($_POST['id'], PURGE);
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if ($track->delete($_POST, 1)) {
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Event::log($_POST["id"], "ticket", 4, "tracking",
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//TRANS: %s is the user login
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sprintf(__('%s purges an item'), $_SESSION["glpiname"]));
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}
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$track->redirectToList();
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} else if (isset($_POST["restore"])) {
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$track->check($_POST['id'], DELETE);
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if ($track->restore($_POST)) {
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Event::log($_POST["id"], "ticket", 4, "tracking",
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//TRANS: %s is the user login
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sprintf(__('%s restores an item'), $_SESSION["glpiname"]));
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}
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$track->redirectToList();
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} else if (isset($_POST['sla_delete'])) {
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$track->check($_POST["id"], UPDATE);
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$track->deleteLevelAgreement("SLA", $_POST["id"], $_POST['type'], $_POST['delete_date']);
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Event::log($_POST["id"], "ticket", 4, "tracking",
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//TRANS: %s is the user login
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sprintf(__('%s updates an item'), $_SESSION["glpiname"]));
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Html::redirect(Ticket::getFormURLWithID($_POST["id"]));
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} else if (isset($_POST['ola_delete'])) {
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$track->check($_POST["id"], UPDATE);
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$track->deleteLevelAgreement("OLA", $_POST["id"], $_POST['type'], $_POST['delete_date']);
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Event::log($_POST["id"], "ticket", 4, "tracking",
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//TRANS: %s is the user login
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sprintf(__('%s updates an item'), $_SESSION["glpiname"]));
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Html::redirect(Ticket::getFormURLWithID($_POST["id"]));
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} else if (isset($_POST['addme_observer'])) {
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$track->check($_POST['tickets_id'], READ);
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$input = array_merge(Toolbox::addslashes_deep($track->fields), [
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'id' => $_POST['tickets_id'],
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'_itil_observer' => [
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'_type' => "user",
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'users_id' => Session::getLoginUserID(),
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'use_notification' => 1,
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]
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]);
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$track->update($input);
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Event::log($_POST['tickets_id'], "ticket", 4, "tracking",
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//TRANS: %s is the user login
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sprintf(__('%s adds an actor'), $_SESSION["glpiname"]));
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Html::redirect(Ticket::getFormURLWithID($_POST['tickets_id']));
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} else if (isset($_POST['addme_assign'])) {
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$track->check($_POST['tickets_id'], READ);
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$input = array_merge(Toolbox::addslashes_deep($track->fields), [
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'id' => $_POST['tickets_id'],
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'_itil_assign' => [
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'_type' => "user",
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'users_id' => Session::getLoginUserID(),
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'use_notification' => 1,
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]
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]);
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$track->update($input);
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Event::log($_POST['tickets_id'], "ticket", 4, "tracking",
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//TRANS: %s is the user login
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sprintf(__('%s adds an actor'), $_SESSION["glpiname"]));
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Html::redirect(Ticket::getFormURLWithID($_POST['tickets_id']));
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} else if (isset($_REQUEST['delete_document'])) {
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$track->getFromDB((int)$_REQUEST['tickets_id']);
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$doc = new Document();
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$doc->getFromDB(intval($_REQUEST['documents_id']));
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if ($doc->can($doc->getID(), UPDATE)) {
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$document_item = new Document_Item;
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$found_document_items = $document_item->find([
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$track->getAssociatedDocumentsCriteria(),
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'documents_id' => $doc->getID()
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]);
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foreach ($found_document_items as $item) {
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$document_item->delete(Toolbox::addslashes_deep($item), true);
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}
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}
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Html::back();
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}
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if (isset($_GET["id"]) && ($_GET["id"] > 0)) {
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if (Session::getCurrentInterface() == "helpdesk") {
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Html::helpHeader(Ticket::getTypeName(Session::getPluralNumber()), '', $_SESSION["glpiname"]);
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} else {
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Html::header(Ticket::getTypeName(Session::getPluralNumber()), '', "helpdesk", "ticket");
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}
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$available_options = ['load_kb_sol', '_openfollowup'];
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$options = [];
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foreach ($available_options as $key) {
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if (isset($_GET[$key])) {
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$options[$key] = $_GET[$key];
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}
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}
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$options['id'] = $_GET["id"];
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$track->display($options);
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if (isset($_GET['_sol_to_kb'])) {
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Ajax::createIframeModalWindow('savetokb',
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KnowbaseItem::getFormURL().
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"?_in_modal=1&item_itemtype=Ticket&item_items_id=".
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$_GET["id"],
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['title' => __('Save solution to the knowledge base'),
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'reloadonclose' => false]);
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echo Html::scriptBlock('$(function() {' .Html::jsGetElementbyID('savetokb').".dialog('open'); });");
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}
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} else {
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if (Session::getCurrentInterface() != 'central') {
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Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php?create_ticket=1");
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die;
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}
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Html::header(__('New ticket'), '', "helpdesk", "ticket");
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unset($_REQUEST['id']);
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unset($_GET['id']);
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unset($_POST['id']);
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// alternative email must be empty for create ticket
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unset($_REQUEST['_users_id_requester_notif']['alternative_email']);
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unset($_REQUEST['_users_id_observer_notif']['alternative_email']);
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unset($_REQUEST['_users_id_assign_notif']['alternative_email']);
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unset($_REQUEST['_suppliers_id_assign_notif']['alternative_email']);
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// Add a ticket from item : format data
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if (isset($_REQUEST['_add_fromitem'])
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&& isset($_REQUEST['itemtype'])
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&& isset($_REQUEST['items_id'])) {
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$_REQUEST['items_id'] = [$_REQUEST['itemtype'] => [$_REQUEST['items_id']]];
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}
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$track->display($_REQUEST);
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}
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if (Session::getCurrentInterface() == "helpdesk") {
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Html::helpFooter();
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} else {
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Html::footer();
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}
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