.
* ---------------------------------------------------------------------
*/
if (!defined('GLPI_ROOT')) {
die("Sorry. You can't access this file directly");
}
class TicketSatisfaction extends CommonDBTM {
static $rightname = 'ticket';
public $dohistory = true;
public $history_blacklist = ['date_answered'];
static function getTypeName($nb = 0) {
return __('Satisfaction');
}
/**
* for use showFormHeader
**/
static function getIndexName() {
return 'tickets_id';
}
function getLogTypeID() {
return ['Ticket', $this->fields['tickets_id']];
}
static function canUpdate() {
return (Session::haveRight('ticket', READ));
}
/**
* Is the current user have right to update the current satisfaction
*
* @return boolean
**/
function canUpdateItem() {
$ticket = new Ticket();
if (!$ticket->getFromDB($this->fields['tickets_id'])) {
return false;
}
// you can't change if your answer > 12h
if (!is_null($this->fields['date_answered'])
&& ((time() - strtotime($this->fields['date_answered'])) > (12 * HOUR_TIMESTAMP))) {
return false;
}
if ($ticket->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID())
|| ($ticket->fields["users_id_recipient"] === Session::getLoginUserID() && Session::haveRight('ticket', Ticket::SURVEY))
|| (isset($_SESSION["glpigroups"])
&& $ticket->haveAGroup(CommonITILActor::REQUESTER, $_SESSION["glpigroups"]))) {
return true;
}
return false;
}
/**
* form for satisfaction
*
* @param $ticket Object : the ticket
**/
function showForm($ticket) {
$tid = $ticket->fields['id'];
$options = [];
$options['colspan'] = 1;
// for external inquest => link
if ($this->fields["type"] == 2) {
$url = Entity::generateLinkSatisfaction($ticket);
echo "";
} else { // for internal inquest => form
$this->showFormHeader($options);
// Set default satisfaction to 3 if not set
if (is_null($this->fields["satisfaction"])) {
$this->fields["satisfaction"] = 3;
}
echo "";
echo "".__('Satisfaction with the resolution of the ticket')." ";
echo "";
echo "";
for ($i=0; $i<=5; $i++) {
echo "fields["satisfaction"])?'selected':'').
">$i ";
}
echo " ";
echo "
";
echo "";
echo " ";
echo "";
echo "".__('Comments')." ";
echo "";
echo "";
echo " \n";
if ($this->fields["date_answered"] > 0) {
echo "";
echo "".__('Response date to the satisfaction survey')." ";
echo Html::convDateTime($this->fields["date_answered"])." \n";
}
$options['candel'] = false;
$this->showFormButtons($options);
}
}
function prepareInputForUpdate($input) {
if ($input['satisfaction'] >= 0) {
$input["date_answered"] = $_SESSION["glpi_currenttime"];
}
return $input;
}
function post_addItem() {
global $CFG_GLPI;
if (!isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"]) {
$ticket = new Ticket();
if ($ticket->getFromDB($this->fields['tickets_id'])) {
NotificationEvent::raiseEvent("satisfaction", $ticket);
}
}
}
/**
* @since 0.85
**/
function post_UpdateItem($history = 1) {
global $CFG_GLPI;
if (!isset($this->input['_disablenotif']) && $CFG_GLPI["use_notifications"]) {
$ticket = new Ticket();
if ($ticket->getFromDB($this->fields['tickets_id'])) {
NotificationEvent::raiseEvent("replysatisfaction", $ticket);
}
}
}
/**
* display satisfaction value
*
* @param $value decimal between 0 and 5
**/
static function displaySatisfaction($value) {
if ($value < 0) {
$value = 0;
}
if ($value > 5) {
$value = 5;
}
$out = "
";
return $out;
}
/**
* Get name of inquest type
*
* @param $value status ID
**/
static function getTypeInquestName($value) {
switch ($value) {
case 1 :
return __('Internal survey');
case 2 :
return __('External survey');
default :
// Get value if not defined
return $value;
}
}
/**
* @since 0.84
*
* @param $field
* @param $values
* @param $options array
**/
static function getSpecificValueToDisplay($field, $values, array $options = []) {
if (!is_array($values)) {
$values = [$field => $values];
}
switch ($field) {
case 'type':
return self::getTypeInquestName($values[$field]);
}
return parent::getSpecificValueToDisplay($field, $values, $options);
}
/**
* @since 0.84
*
* @param $field
* @param $name (default '')
* @param $values (default '')
* @param $options array
**/
static function getSpecificValueToSelect($field, $name = '', $values = '', array $options = []) {
if (!is_array($values)) {
$values = [$field => $values];
}
$options['display'] = false;
switch ($field) {
case 'type' :
$options['value'] = $values[$field];
$typeinquest = [1 => __('Internal survey'),
2 => __('External survey')];
return Dropdown::showFromArray($name, $typeinquest, $options);
}
return parent::getSpecificValueToSelect($field, $name, $values, $options);
}
static function getFormURLWithID($id = 0, $full = true) {
$satisfaction = new self();
if (!$satisfaction->getFromDB($id)) {
return '';
}
return Ticket::getFormURLWithID($satisfaction->fields['tickets_id']) . '&forcetab=Ticket$3';
}
}