. * --------------------------------------------------------------------- */ if (!defined('GLPI_ROOT')) { die("Sorry. You can't access this file directly"); } /** * NotificationTargetProblem Class **/ class NotificationTargetProblem extends NotificationTargetCommonITILObject { public $private_profiles = []; /** * Get events related to tickets **/ function getEvents() { $events = ['new' => __('New problem'), 'update' => __('Update of a problem'), 'solved' => __('Problem solved'), 'closed' => __('Closure of a problem'), 'delete' => __('Deleting a problem')]; $events = array_merge($events, parent::getEvents()); asort($events); return $events; } function getDataForObject(CommonDBTM $item, array $options, $simple = false) { // Common ITIL data $data = parent::getDataForObject($item, $options, $simple); $data["##problem.impacts##"] = $item->getField('impactcontent'); $data["##problem.causes##"] = $item->getField('causecontent'); $data["##problem.symptoms##"] = $item->getField('symptomcontent'); // Complex mode if (!$simple) { $restrict = ['problems_id' => $item->getField('id')]; $tickets = getAllDataFromTable('glpi_problems_tickets', $restrict); $data['tickets'] = []; if (count($tickets)) { $ticket = new Ticket(); foreach ($tickets as $row) { if ($ticket->getFromDB($row['tickets_id'])) { $tmp = []; $tmp['##ticket.id##'] = $row['tickets_id']; $tmp['##ticket.date##'] = $ticket->getField('date'); $tmp['##ticket.title##'] = $ticket->getField('name'); $tmp['##ticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "Ticket_".$row['tickets_id']); $tmp['##ticket.content##'] = $ticket->getField('content'); $data['tickets'][] = $tmp; } } } $data['##problem.numberoftickets##'] = count($data['tickets']); $changes = getAllDataFromTable('glpi_changes_problems', $restrict); $data['changes'] = []; if (count($changes)) { $change = new Change(); foreach ($changes as $row) { if ($change->getFromDB($row['changes_id'])) { $tmp = []; $tmp['##change.id##'] = $row['changes_id']; $tmp['##change.date##'] = $change->getField('date'); $tmp['##change.title##'] = $change->getField('name'); $tmp['##change.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "Change_".$row['changes_id']); $tmp['##change.content##'] = $change->getField('content'); $data['changes'][] = $tmp; } } } $data['##problem.numberofchanges##'] = count($data['changes']); $items = getAllDataFromTable('glpi_items_problems', $restrict); $data['items'] = []; if (count($items)) { foreach ($items as $row) { if ($item2 = getItemForItemtype($row['itemtype'])) { if ($item2->getFromDB($row['items_id'])) { $tmp = []; $tmp['##item.itemtype##'] = $item2->getTypeName(); $tmp['##item.name##'] = $item2->getField('name'); $tmp['##item.serial##'] = $item2->getField('serial'); $tmp['##item.otherserial##'] = $item2->getField('otherserial'); $tmp['##item.contact##'] = $item2->getField('contact'); $tmp['##item.contactnum##'] = $item2->getField('contactnum'); $tmp['##item.location##'] = ''; $tmp['##item.user##'] = ''; $tmp['##item.group##'] = ''; $tmp['##item.model##'] = ''; //Object location if ($item2->getField('locations_id') != NOT_AVAILABLE) { $tmp['##item.location##'] = Dropdown::getDropdownName('glpi_locations', $item2->getField('locations_id')); } //Object user if ($item2->getField('users_id')) { $user_tmp = new User(); if ($user_tmp->getFromDB($item2->getField('users_id'))) { $tmp['##item.user##'] = $user_tmp->getName(); } } //Object group if ($item2->getField('groups_id')) { $tmp['##item.group##'] = Dropdown::getDropdownName('glpi_groups', $item2->getField('groups_id')); } $modeltable = getSingular($item2->getTable())."models"; $modelfield = getForeignKeyFieldForTable($modeltable); if ($item2->isField($modelfield)) { $tmp['##item.model##'] = $item2->getField($modelfield); } $data['items'][] = $tmp; } } } } $data['##problem.numberofitems##'] = count($data['items']); } return $data; } function getTags() { parent::getTags(); //Locales $tags = ['problem.numberoftickets' => _x('quantity', 'Number of tickets'), 'problem.numberofchanges' => _x('quantity', 'Number of changes'), 'problem.impacts' => __('Impacts'), 'problem.causes' => __('Causes'), 'problem.symptoms' => __('Symptoms'), 'item.name' => _n('Associated item', 'Associated items', 1), 'item.serial' => __('Serial number'), 'item.otherserial' => __('Inventory number'), 'item.location' => Location::getTypeName(1), 'item.model' => _n('Model', 'Models', 1), 'item.contact' => __('Alternate username'), 'item.contactnumber' => __('Alternate username number'), 'item.user' => User::getTypeName(1), 'item.group' => Group::getTypeName(1),]; foreach ($tags as $tag => $label) { $this->addTagToList(['tag' => $tag, 'label' => $label, 'value' => true, 'events' => NotificationTarget::TAG_FOR_ALL_EVENTS]); } //Foreach global tags $tags = ['tickets' => _n('Ticket', 'Tickets', Session::getPluralNumber()), 'changes' => _n('Change', 'Changes', Session::getPluralNumber()), 'items' => _n('Item', 'Items', Session::getPluralNumber())]; foreach ($tags as $tag => $label) { $this->addTagToList(['tag' => $tag, 'label' => $label, 'value' => false, 'foreach' => true]); } //Tags with just lang $tags = ['problem.tickets' => _n('Ticket', 'Tickets', Session::getPluralNumber()), 'problem.changes' => _n('Change', 'Changes', Session::getPluralNumber()), 'problem.items' => _n('Item', 'Items', Session::getPluralNumber())]; foreach ($tags as $tag => $label) { $this->addTagToList(['tag' => $tag, 'label' => $label, 'value' => false, 'lang' => true]); } //Tags without lang $tags = ['ticket.id' => sprintf(__('%1$s: %2$s'), Ticket::getTypeName(1), __('ID')), 'ticket.date' => sprintf(__('%1$s: %2$s'), Ticket::getTypeName(1), _n('Date', 'Dates', 1)), 'ticket.url' => sprintf(__('%1$s: %2$s'), Ticket::getTypeName(1), __('URL')), 'ticket.title' => sprintf(__('%1$s: %2$s'), Ticket::getTypeName(1), __('Title')), 'ticket.content' => sprintf(__('%1$s: %2$s'), Ticket::getTypeName(1), __('Description')), 'change.id' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), __('ID')), 'change.date' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), _n('Date', 'Dates', 1)), 'change.url' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), __('URL')), 'change.title' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), __('Title')), 'change.content' => sprintf(__('%1$s: %2$s'), Change::getTypeName(1), __('Description')), ]; foreach ($tags as $tag => $label) { $this->addTagToList(['tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false]); } asort($this->tag_descriptions); } }