.
* ---------------------------------------------------------------------
*/
include ('../inc/includes.php');
if (empty($_POST["_type"])
|| ($_POST["_type"] != "Helpdesk")
|| !$CFG_GLPI["use_anonymous_helpdesk"]) {
Session::checkRight("ticket", CREATE);
}
$track = new Ticket();
// Security check
if (empty($_POST) || (count($_POST) == 0)) {
Html::redirect($CFG_GLPI["root_doc"]."/front/helpdesk.public.php");
}
if (isset($_POST["_type"]) && ($_POST["_type"] == "Helpdesk")) {
Html::nullHeader(Ticket::getTypeName(Session::getPluralNumber()));
} else if ($_POST["_from_helpdesk"]) {
Html::helpHeader(__('Simplified interface'), '', $_SESSION["glpiname"]);
} else {
Html::header(__('Simplified interface'), '', $_SESSION["glpiname"], "helpdesk", "tracking");
}
if (isset($_POST['add'])) {
if (!$CFG_GLPI["use_anonymous_helpdesk"]) {
$track->check(-1, CREATE, $_POST);
} else {
$track->getEmpty();
}
if ($track->add($_POST)) {
//sophal
if($_POST['itilcategories_id'] == 18 or $_POST['itilcategories_id'] == 17 or $_POST['itilcategories_id'] == 20
or $_POST['itilcategories_id'] == 27 or $_POST['itilcategories_id'] == 24 or $_POST['itilcategories_id'] == 25
or $_POST['itilcategories_id'] == 26 or $_POST['itilcategories_id'] == 22 or $_POST['itilcategories_id'] == 23
or $_POST['itilcategories_id'] == 31 or $_POST['itilcategories_id'] == 19 or $_POST['itilcategories_id'] == 29
or $_POST['itilcategories_id'] == 30 ){
$a=explode(")",$_SESSION['MESSAGE_AFTER_REDIRECT'][0][0]);
$b=explode(":",$a[0]);
$DB->query("INSERT INTO `glpi_groups_tickets` (`groups_id`, `type`, `tickets_id`) VALUES ('13', '2', '".strip_tags($b[1])."')");
$DB->query("INSERT INTO `glpi_groups_tickets` (`groups_id`, `type`, `tickets_id`) VALUES ('13', '3', '".strip_tags($b[1])."')");
}
if($_POST['itilcategories_id'] == 33){ //RH=>RECLAMATION =33 RH=10
$a=explode(")",$_SESSION['MESSAGE_AFTER_REDIRECT'][0][0]);
$b=explode(":",$a[0]);
$DB->query("INSERT INTO `glpi_groups_tickets` (`groups_id`, `type`, `tickets_id`) VALUES ('10', '2', '".strip_tags($b[1])."')");
$DB->query("INSERT INTO `glpi_groups_tickets` (`groups_id`, `type`, `tickets_id`) VALUES ('10', '3', '".strip_tags($b[1])."')");
}
//sophal
if ($_SESSION['glpibackcreated']) {
Html::redirect($track->getLinkURL());
}
if (isset($_POST["_type"]) && ($_POST["_type"] == "Helpdesk")) {
echo "".
__('Your ticket has been registered, its treatment is in progress.');
Html::displayBackLink();
echo "
";
} else {
echo "";
echo "
![".__s(](".$CFG_GLPI["root_doc"]."/pics/ok.png)
";
Session::addMessageAfterRedirect(__('Thank you for using our automatic helpdesk system.'));
Html::displayMessageAfterRedirect();
echo "
![".__s(](".$CFG_GLPI["root_doc"]."/pics/warning.png)