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Update close_hr_tickets logic to use requisition_date

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This commit is contained in:
Kheireddine Mehdi
2025-11-20 12:32:42 +01:00
parent e95c3630bd
commit 77b6ecefdc
1 changed files with 7 additions and 7 deletions
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14
functionsophalglpi.php
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@ -1106,19 +1106,19 @@
// closing hr tickets after 2 days
// closing hr tickets after 1 day
function close_hr_tickets(){
global $DB;
$stmt = $DB->prepare("update glpi_tickets set status = 6 , closedate = now() where id in ( SELECT
id
from glpi_tickets
where STATUS != 6 and itilcategories_id in (12,15,16,36,38,72) and (CASE
WHEN DAYOFWEEK(date_creation) IN (4) THEN TIMESTAMPDIFF(HOUR,date_creation,CONCAT(DATE(date_creation), ' 00:00:00') + INTERVAL 2 DAY) + TIMESTAMPDIFF(HOUR, CONCAT(DATE(date_creation), ' 00:00:00') + INTERVAL 4 DAY,now())
WHEN DAYOFWEEK(date_creation) IN (5) THEN TIMESTAMPDIFF(HOUR,date_creation,CONCAT(DATE(date_creation), ' 00:00:00') + INTERVAL 1 DAY) + TIMESTAMPDIFF(HOUR, CONCAT(DATE(date_creation), ' 00:00:00') + INTERVAL 3 DAY,now())
WHEN DAYOFWEEK(date_creation) IN (6) THEN TIMESTAMPDIFF(HOUR,CONCAT(DATE(date_creation), ' 00:00:00') + INTERVAL 2 DAY, now())
WHEN DAYOFWEEK(date_creation) IN (7) THEN TIMESTAMPDIFF(HOUR,CONCAT(DATE(date_creation), ' 00:00:00') + INTERVAL 1 DAY, now())
ELSE TIMESTAMPDIFF(HOUR,date_creation, now())
END) > 48)");
WHEN DAYOFWEEK(requisition_date) IN (4) THEN TIMESTAMPDIFF(HOUR,requisition_date,CONCAT(DATE(requisition_date), ' 00:00:00') + INTERVAL 2 DAY) + TIMESTAMPDIFF(HOUR, CONCAT(DATE(requisition_date), ' 00:00:00') + INTERVAL 4 DAY,now())
WHEN DAYOFWEEK(requisition_date) IN (5) THEN TIMESTAMPDIFF(HOUR,requisition_date,CONCAT(DATE(requisition_date), ' 00:00:00') + INTERVAL 1 DAY) + TIMESTAMPDIFF(HOUR, CONCAT(DATE(requisition_date), ' 00:00:00') + INTERVAL 3 DAY,now())
WHEN DAYOFWEEK(requisition_date) IN (6) THEN TIMESTAMPDIFF(HOUR,CONCAT(DATE(requisition_date), ' 00:00:00') + INTERVAL 2 DAY, now())
WHEN DAYOFWEEK(requisition_date) IN (7) THEN TIMESTAMPDIFF(HOUR,CONCAT(DATE(requisition_date), ' 00:00:00') + INTERVAL 1 DAY, now())
ELSE TIMESTAMPDIFF(HOUR,requisition_date, now())
END) > 24)");
return $stmt->execute();
}