First commit waiting for Budget Alert

modules/axelor-open-suite/axelor-helpdesk/build.gradle

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+apply plugin: "com.axelor.app-module"
+
+apply from: "../version.gradle"
+
+apply {
+	version = openSuiteVersion
+}
+
+axelor {
+	title "Axelor Helpdesk"
+	description "Axelor Helpdesk Module"
+}
+
+dependencies {
+	compile project(":modules:axelor-base")
+}

modules/axelor-open-suite/axelor-helpdesk/src/main/java/com/axelor/apps/helpdesk/db/repo/TicketManagementRepository.java

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+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2019 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+package com.axelor.apps.helpdesk.db.repo;
+
+import com.axelor.apps.helpdesk.db.Ticket;
+import com.axelor.apps.helpdesk.service.TicketService;
+import com.google.inject.Inject;
+
+public class TicketManagementRepository extends TicketRepository {
+
+  @Inject private TicketService ticketService;
+
+  @Override
+  public Ticket save(Ticket ticket) {
+
+    ticketService.computeSeq(ticket);
+    ticketService.computeSLA(ticket);
+    ticketService.checkSLAcompleted(ticket);
+    return super.save(ticket);
+  }
+}

modules/axelor-open-suite/axelor-helpdesk/src/main/java/com/axelor/apps/helpdesk/exceptions/IExceptionMessage.java

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+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2019 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+package com.axelor.apps.helpdesk.exceptions;
+
+public interface IExceptionMessage {
+
+  public static final String SELECT_TICKETS = /*$$(*/ "Please select tickets" /*)*/;
+}

modules/axelor-open-suite/axelor-helpdesk/src/main/java/com/axelor/apps/helpdesk/module/HelpdeskModule.java

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+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2019 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+package com.axelor.apps.helpdesk.module;
+
+import com.axelor.app.AxelorModule;
+import com.axelor.apps.base.service.MailServiceBaseImpl;
+import com.axelor.apps.helpdesk.db.repo.TicketManagementRepository;
+import com.axelor.apps.helpdesk.db.repo.TicketRepository;
+import com.axelor.apps.helpdesk.service.MailServiceHelpDeskImpl;
+import com.axelor.apps.helpdesk.service.TicketService;
+import com.axelor.apps.helpdesk.service.TicketServiceImpl;
+import com.axelor.apps.helpdesk.service.TimerTicketService;
+import com.axelor.apps.helpdesk.service.TimerTicketServiceImpl;
+
+public class HelpdeskModule extends AxelorModule {
+
+  @Override
+  protected void configure() {
+
+    bind(TicketRepository.class).to(TicketManagementRepository.class);
+    bind(TicketService.class).to(TicketServiceImpl.class);
+    bind(MailServiceBaseImpl.class).to(MailServiceHelpDeskImpl.class);
+    bind(TimerTicketService.class).to(TimerTicketServiceImpl.class);
+  }
+}

modules/axelor-open-suite/axelor-helpdesk/src/main/java/com/axelor/apps/helpdesk/service/MailServiceHelpDeskImpl.java

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+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2019 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+package com.axelor.apps.helpdesk.service;
+
+import com.axelor.apps.base.service.MailServiceBaseImpl;
+import com.axelor.apps.helpdesk.db.Ticket;
+import com.axelor.db.Model;
+import com.axelor.mail.db.MailMessage;
+import com.google.common.base.Strings;
+import java.io.IOException;
+import javax.mail.MessagingException;
+import javax.mail.internet.MimeMessage;
+import org.jsoup.Jsoup;
+import org.jsoup.nodes.Document;
+
+public class MailServiceHelpDeskImpl extends MailServiceBaseImpl {
+
+  @Override
+  protected String getSubject(MailMessage message, Model entity) {
+    if (!(Ticket.class.isInstance(entity))) {
+      return super.getSubject(message, entity);
+    }
+    Ticket ticket = (Ticket) entity;
+    if (!Strings.isNullOrEmpty(ticket.getMailSubject())) {
+      return ticket.getMailSubject();
+    }
+    return super.getSubject(message, entity);
+  }
+
+  @Override
+  protected MailMessage messageReceived(MimeMessage email) throws MessagingException, IOException {
+    MailMessage message = super.messageReceived(email);
+
+    Document doc = Jsoup.parse(message.getBody());
+    doc.select("div.gmail_extra").remove();
+    message.setBody(doc.outerHtml());
+
+    return message;
+  }
+}

modules/axelor-open-suite/axelor-helpdesk/src/main/java/com/axelor/apps/helpdesk/service/TicketService.java

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+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2019 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+package com.axelor.apps.helpdesk.service;
+
+import com.axelor.apps.helpdesk.db.Ticket;
+import java.util.List;
+
+public interface TicketService {
+
+  public void computeSeq(Ticket ticket);
+
+  public void computeSLA(Ticket ticket);
+
+  public void checkSLAcompleted(Ticket ticket);
+
+  public void assignToMeTicket(Long id, List<?> ids);
+}

modules/axelor-open-suite/axelor-helpdesk/src/main/java/com/axelor/apps/helpdesk/service/TicketServiceImpl.java

@@ -0,0 +1,244 @@
+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2019 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+package com.axelor.apps.helpdesk.service;
+
+import com.axelor.apps.base.db.AppHelpdesk;
+import com.axelor.apps.base.db.Company;
+import com.axelor.apps.base.db.repo.AppHelpdeskRepository;
+import com.axelor.apps.base.db.repo.SequenceRepository;
+import com.axelor.apps.base.service.administration.SequenceService;
+import com.axelor.apps.base.service.publicHoliday.PublicHolidayService;
+import com.axelor.apps.base.service.weeklyplanning.WeeklyPlanningService;
+import com.axelor.apps.helpdesk.db.Sla;
+import com.axelor.apps.helpdesk.db.Ticket;
+import com.axelor.apps.helpdesk.db.repo.SlaRepository;
+import com.axelor.apps.helpdesk.db.repo.TicketRepository;
+import com.axelor.auth.AuthUtils;
+import com.axelor.exception.AxelorException;
+import com.google.common.base.Strings;
+import com.google.inject.Inject;
+import com.google.inject.persist.Transactional;
+import java.time.LocalDateTime;
+import java.util.List;
+
+public class TicketServiceImpl implements TicketService {
+
+  @Inject private SequenceService sequenceService;
+
+  @Inject private AppHelpdeskRepository appHelpdeskRepo;
+
+  @Inject private TicketRepository ticketRepo;
+
+  @Inject private SlaRepository slaRepo;
+
+  @Inject private PublicHolidayService publicHolidayService;
+
+  @Inject private WeeklyPlanningService weeklyPlanningService;
+
+  private LocalDateTime toDate;
+
+  /** Generate sequence of the ticket. */
+  @Override
+  public void computeSeq(Ticket ticket) {
+
+    if (Strings.isNullOrEmpty(ticket.getTicketSeq())) {
+      String ticketSeq = sequenceService.getSequenceNumber(SequenceRepository.TICKET, null);
+      ticket.setTicketSeq(ticketSeq);
+    }
+  }
+
+  /**
+   * Finding SLA, apply on ticket & Calculate the deadline of the ticket based on days & hours which
+   * is defined in SLA.
+   */
+  @Override
+  public void computeSLA(Ticket ticket) {
+
+    AppHelpdesk helpdesk = appHelpdeskRepo.all().fetchOne();
+
+    if (helpdesk.getIsSla()) {
+
+      Sla sla =
+          slaRepo
+              .all()
+              .filter(
+                  "self.team = ?1 AND self.prioritySelect = ?2 AND self.ticketType = ?3",
+                  ticket.getAssignedToUser() == null
+                      ? null
+                      : ticket.getAssignedToUser().getActiveTeam(),
+                  ticket.getPrioritySelect(),
+                  ticket.getTicketType())
+              .fetchOne();
+
+      if (sla == null) {
+        sla =
+            slaRepo
+                .all()
+                .filter(
+                    "self.team = ?1 AND self.prioritySelect = ?2 AND self.ticketType = null OR "
+                        + "(self.team = null AND self.prioritySelect = ?2 AND self.ticketType = ?3) OR "
+                        + "(self.team = ?1 AND self.prioritySelect = null AND self.ticketType = ?3)",
+                    ticket.getAssignedToUser() == null
+                        ? null
+                        : ticket.getAssignedToUser().getActiveTeam(),
+                    ticket.getPrioritySelect(),
+                    ticket.getTicketType())
+                .fetchOne();
+      }
+      if (sla == null) {
+        sla =
+            slaRepo
+                .all()
+                .filter(
+                    "self.team = ?1 AND self.prioritySelect = null AND self.ticketType = null OR "
+                        + "(self.team = null AND self.prioritySelect = ?2 AND self.ticketType = null) OR "
+                        + "(self.team = null AND self.prioritySelect = null AND self.ticketType = ?3)",
+                    ticket.getAssignedToUser() == null
+                        ? null
+                        : ticket.getAssignedToUser().getActiveTeam(),
+                    ticket.getPrioritySelect(),
+                    ticket.getTicketType())
+                .fetchOne();
+      }
+      if (sla == null) {
+        sla =
+            slaRepo
+                .all()
+                .filter(
+                    "self.team = null AND self.prioritySelect = null AND self.ticketType = null")
+                .fetchOne();
+      }
+      if (sla != null) {
+        ticket.setSlaPolicy(sla);
+        try {
+          this.computeDuration(ticket, sla);
+        } catch (AxelorException e) {
+          e.printStackTrace();
+        }
+      } else {
+
+        ticket.setSlaPolicy(null);
+      }
+    }
+  }
+
+  /**
+   * Calculate deadline date & time of the ticket.
+   *
+   * @param ticket
+   * @param sla
+   * @throws AxelorException
+   */
+  private void computeDuration(Ticket ticket, Sla sla) throws AxelorException {
+
+    if (sla.getIsWorkingDays()
+        && ticket.getAssignedToUser() != null
+        && ticket.getAssignedToUser().getActiveCompany() != null
+        && ticket.getAssignedToUser().getActiveCompany().getWeeklyPlanning() != null
+        && ticket.getAssignedToUser().getActiveCompany().getPublicHolidayEventsPlanning() != null) {
+
+      if (sla.getDays() > 0) {
+        LocalDateTime fromDate = ticket.getStartDateT().plusDays(1);
+        this.calculateWorkingDays(
+            fromDate, ticket.getAssignedToUser().getActiveCompany(), sla.getDays());
+        ticket.setDeadlineDateT(toDate.plusHours(sla.getHours()));
+
+      } else {
+        ticket.setDeadlineDateT(ticket.getStartDateT().plusHours(sla.getHours()));
+      }
+    } else {
+      this.calculateAllDays(ticket, sla);
+    }
+  }
+
+  /**
+   * Calculate deadline date & time based on all days if workingDays field in SLA is not checked.
+   *
+   * @param ticket
+   * @param sla
+   */
+  private void calculateAllDays(Ticket ticket, Sla sla) {
+    LocalDateTime localDateTime = ticket.getStartDateT().plusDays(sla.getDays());
+    localDateTime = localDateTime.plusHours(sla.getHours());
+    ticket.setDeadlineDateT(localDateTime);
+  }
+
+  /**
+   * Calculate deadline date & time based on only working days if workingDays field in SLA is
+   * checked.
+   *
+   * @param fromDate
+   * @param employee
+   * @param days
+   * @throws AxelorException
+   */
+  private void calculateWorkingDays(LocalDateTime fromDate, Company company, int days)
+      throws AxelorException {
+
+    if (weeklyPlanningService.getWorkingDayValueInDays(
+                company.getWeeklyPlanning(), fromDate.toLocalDate())
+            == 0
+        || publicHolidayService.checkPublicHolidayDay(
+            fromDate.toLocalDate(), company.getPublicHolidayEventsPlanning())) {
+
+      fromDate = fromDate.plusDays(1);
+      this.calculateWorkingDays(fromDate, company, days);
+
+    } else {
+      toDate = fromDate;
+      days--;
+      if (days != 0) {
+        fromDate = fromDate.plusDays(1);
+        this.calculateWorkingDays(fromDate, company, days);
+      }
+    }
+  }
+
+  /** Check if SLA is completed or not. */
+  @Override
+  public void checkSLAcompleted(Ticket ticket) {
+
+    if (ticket.getSlaPolicy() != null) {
+      LocalDateTime currentDate = LocalDateTime.now();
+      LocalDateTime deadlineDateT = ticket.getDeadlineDateT();
+
+      ticket.setIsSlaCompleted(
+          ticket.getStatusSelect() >= ticket.getSlaPolicy().getReachStageSelect()
+              && (currentDate.isBefore(deadlineDateT) || currentDate.isEqual(deadlineDateT)));
+    }
+  }
+
+  /** Ticket assign to the current user. */
+  @Override
+  @Transactional
+  public void assignToMeTicket(Long id, List<?> ids) {
+
+    if (id != null) {
+      Ticket ticket = ticketRepo.find(id);
+      ticket.setAssignedToUser(AuthUtils.getUser());
+      ticketRepo.save(ticket);
+
+    } else if (!ids.isEmpty()) {
+
+      for (Ticket ticket : ticketRepo.all().filter("id in ?1", ids).fetch()) {
+        ticket.setAssignedToUser(AuthUtils.getUser());
+        ticketRepo.save(ticket);
+      }
+    }
+  }
+}

modules/axelor-open-suite/axelor-helpdesk/src/main/java/com/axelor/apps/helpdesk/service/TimerTicketService.java

@@ -0,0 +1,38 @@
+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2019 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+package com.axelor.apps.helpdesk.service;
+
+import com.axelor.apps.base.db.Timer;
+import com.axelor.apps.base.db.TimerHistory;
+import com.axelor.apps.helpdesk.db.Ticket;
+import com.axelor.exception.AxelorException;
+import java.time.Duration;
+import java.time.LocalDateTime;
+
+public interface TimerTicketService {
+
+  Timer find(Ticket ticket) throws AxelorException;
+
+  TimerHistory start(Ticket task, LocalDateTime dateTime) throws AxelorException;
+
+  TimerHistory stop(Ticket task, LocalDateTime dateTime) throws AxelorException;
+
+  void cancel(Ticket task) throws AxelorException;
+
+  Duration compute(Ticket task);
+}

modules/axelor-open-suite/axelor-helpdesk/src/main/java/com/axelor/apps/helpdesk/service/TimerTicketServiceImpl.java

@@ -0,0 +1,121 @@
+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2019 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+package com.axelor.apps.helpdesk.service;
+
+import com.axelor.apps.base.db.Timer;
+import com.axelor.apps.base.db.TimerHistory;
+import com.axelor.apps.base.db.repo.TimerHistoryRepository;
+import com.axelor.apps.base.db.repo.TimerRepository;
+import com.axelor.apps.base.service.timer.AbstractTimerService;
+import com.axelor.apps.base.service.user.UserService;
+import com.axelor.apps.helpdesk.db.Ticket;
+import com.axelor.apps.helpdesk.db.repo.TicketRepository;
+import com.axelor.auth.db.User;
+import com.axelor.db.Model;
+import com.axelor.exception.AxelorException;
+import com.google.inject.Inject;
+import com.google.inject.persist.Transactional;
+import java.time.Duration;
+import java.time.LocalDateTime;
+import java.util.List;
+
+public class TimerTicketServiceImpl extends AbstractTimerService implements TimerTicketService {
+
+  protected TicketRepository repository;
+
+  @Inject
+  public TimerTicketServiceImpl(
+      TimerRepository timerRepository,
+      TimerHistoryRepository timerHistoryRepository,
+      UserService userService,
+      TicketRepository repository) {
+    super(timerRepository, timerHistoryRepository, userService);
+    this.repository = repository;
+  }
+
+  @Override
+  public Timer find(Model model) throws AxelorException {
+    User user = userService.getUser();
+    Ticket ticket = (Ticket) model;
+    List<Timer> timerList = ticket.getTimerList();
+    if (timerList != null && !timerList.isEmpty()) {
+      return timerList.stream().filter(t -> t.getAssignedToUser() == user).findFirst().orElse(null);
+    }
+    return null;
+  }
+
+  @Override
+  @Transactional(rollbackOn = {Exception.class})
+  public TimerHistory start(Model model, Timer timer, LocalDateTime dateTime)
+      throws AxelorException {
+    Ticket ticket = (Ticket) model;
+
+    boolean isNewTimer = timer == null;
+    timer = tryStartOrCreate(timer);
+    if (isNewTimer) {
+      ticket.addTimerListItem(timer);
+    }
+
+    TimerHistory history = new TimerHistory();
+    history.setStartDateT(dateTime);
+    history.setTimer(timer);
+    timer.addTimerHistoryListItem(history);
+
+    return timerHistoryRepository.save(history);
+  }
+
+  @Override
+  public Timer find(Ticket ticket) throws AxelorException {
+    return find((Model) ticket);
+  }
+
+  @Override
+  public TimerHistory start(Ticket task, LocalDateTime dateTime) throws AxelorException {
+    Timer timer = find(task);
+    return start(task, timer, dateTime);
+  }
+
+  @Override
+  public TimerHistory stop(Ticket task, LocalDateTime dateTime) throws AxelorException {
+    Timer timer = find(task);
+    if (timer != null) {
+      return stop(task, timer, dateTime);
+    }
+    return null;
+  }
+
+  @Override
+  public void cancel(Ticket task) throws AxelorException {
+    Timer timer = find(task);
+    cancel(timer);
+  }
+
+  @Override
+  public Duration compute(Ticket task) {
+    Duration total = Duration.ZERO;
+    if (task != null) {
+      task = repository.find(task.getId());
+      if (task.getTimerList() != null && !task.getTimerList().isEmpty()) {
+        for (Timer timer : task.getTimerList()) {
+          total = total.plus(compute(timer));
+        }
+      }
+    }
+    return total;
+  }
+}

modules/axelor-open-suite/axelor-helpdesk/src/main/java/com/axelor/apps/helpdesk/translation/ITranslation.java

@@ -0,0 +1,23 @@
+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2019 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+package com.axelor.apps.helpdesk.translation;
+
+public interface ITranslation {
+
+  public static final String HELPDESK_APP_NAME = /*$$(*/ "value:Helpdesk"; /*)*/
+}

modules/axelor-open-suite/axelor-helpdesk/src/main/java/com/axelor/apps/helpdesk/web/TicketController.java

@@ -0,0 +1,256 @@
+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2019 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+package com.axelor.apps.helpdesk.web;
+
+import com.axelor.apps.base.db.Timer;
+import com.axelor.apps.base.db.repo.TimerRepository;
+import com.axelor.apps.base.service.app.AppBaseService;
+import com.axelor.apps.helpdesk.db.Ticket;
+import com.axelor.apps.helpdesk.db.repo.TicketRepository;
+import com.axelor.apps.helpdesk.exceptions.IExceptionMessage;
+import com.axelor.apps.helpdesk.service.TicketService;
+import com.axelor.apps.helpdesk.service.TimerTicketService;
+import com.axelor.apps.tool.date.DateTool;
+import com.axelor.apps.tool.date.DurationTool;
+import com.axelor.exception.ResponseMessageType;
+import com.axelor.exception.service.TraceBackService;
+import com.axelor.i18n.I18n;
+import com.axelor.inject.Beans;
+import com.axelor.rpc.ActionRequest;
+import com.axelor.rpc.ActionResponse;
+import com.google.inject.Singleton;
+import com.google.inject.persist.Transactional;
+import java.math.BigDecimal;
+import java.time.Duration;
+import java.util.List;
+
+@Singleton
+public class TicketController {
+
+  private static final String HIDDEN_ATTR = "hidden";
+
+  /**
+   * Ticket assign to the current user.
+   *
+   * @param request
+   * @param response
+   */
+  public void assignToMeTicket(ActionRequest request, ActionResponse response) {
+    try {
+      Long id = (Long) request.getContext().get("id");
+      List<?> ids = (List<?>) request.getContext().get("_ids");
+
+      if (id == null && ids == null) {
+        response.setAlert(I18n.get(IExceptionMessage.SELECT_TICKETS));
+      } else {
+        Beans.get(TicketService.class).assignToMeTicket(id, ids);
+        response.setReload(true);
+      }
+    } catch (Exception e) {
+      TraceBackService.trace(response, e);
+    }
+  }
+
+  /**
+   * Compute duration or endDateTime from startDateTime
+   *
+   * @param request
+   * @param response
+   */
+  public void computeFromStartDateTime(ActionRequest request, ActionResponse response) {
+    try {
+      Ticket ticket = request.getContext().asType(Ticket.class);
+
+      if (ticket.getStartDateT() != null) {
+        if (ticket.getDuration() != null && ticket.getDuration() != 0) {
+          response.setValue(
+              "endDateT", DateTool.plusSeconds(ticket.getStartDateT(), ticket.getDuration()));
+
+        } else if (ticket.getEndDateT() != null
+            && ticket.getEndDateT().isAfter(ticket.getStartDateT())) {
+          Duration duration =
+              DurationTool.computeDuration(ticket.getStartDateT(), ticket.getEndDateT());
+          response.setValue("duration", DurationTool.getSecondsDuration(duration));
+        }
+      }
+    } catch (Exception e) {
+      TraceBackService.trace(response, e);
+    }
+  }
+
+  /**
+   * Compute startDateTime or endDateTime from duration
+   *
+   * @param request
+   * @param response
+   */
+  public void computeFromDuration(ActionRequest request, ActionResponse response) {
+    try {
+      Ticket ticket = request.getContext().asType(Ticket.class);
+
+      if (ticket.getDuration() != null) {
+        if (ticket.getStartDateT() != null) {
+          response.setValue(
+              "endDateT", DateTool.plusSeconds(ticket.getStartDateT(), ticket.getDuration()));
+
+        } else if (ticket.getEndDateT() != null) {
+          response.setValue(
+              "startDateT", DateTool.minusSeconds(ticket.getEndDateT(), ticket.getDuration()));
+        }
+      }
+    } catch (Exception e) {
+      TraceBackService.trace(e);
+    }
+  }
+
+  /**
+   * Compute duration or startDateTime from endDateTime
+   *
+   * @param request
+   * @param response
+   */
+  public void computeFromEndDateTime(ActionRequest request, ActionResponse response) {
+    try {
+      Ticket ticket = request.getContext().asType(Ticket.class);
+
+      if (ticket.getEndDateT() != null) {
+
+        if (ticket.getStartDateT() != null
+            && ticket.getStartDateT().isBefore(ticket.getEndDateT())) {
+          Duration duration =
+              DurationTool.computeDuration(ticket.getStartDateT(), ticket.getEndDateT());
+          response.setValue("duration", DurationTool.getSecondsDuration(duration));
+
+        } else if (ticket.getDuration() != null) {
+          response.setValue(
+              "startDateT", DateTool.minusSeconds(ticket.getEndDateT(), ticket.getDuration()));
+        }
+      }
+    } catch (Exception e) {
+      TraceBackService.trace(response, e);
+    }
+  }
+
+  public void manageTimerButtons(ActionRequest request, ActionResponse response) {
+    try {
+      Ticket ticket = request.getContext().asType(Ticket.class);
+      TimerTicketService service = Beans.get(TimerTicketService.class);
+
+      Timer timer = service.find(ticket);
+
+      boolean hideStart = false;
+      boolean hideCancel = true;
+      if (timer != null) {
+        hideStart = timer.getStatusSelect() == TimerRepository.TIMER_STARTED;
+        hideCancel =
+            timer.getTimerHistoryList().isEmpty()
+                || timer.getStatusSelect().equals(TimerRepository.TIMER_STOPPED);
+      }
+
+      response.setAttr("startTimerBtn", HIDDEN_ATTR, hideStart);
+      response.setAttr("stopTimerBtn", HIDDEN_ATTR, !hideStart);
+      response.setAttr("cancelTimerBtn", HIDDEN_ATTR, hideCancel);
+    } catch (Exception e) {
+      TraceBackService.trace(response, e);
+    }
+  }
+
+  public void computeTotalTimerDuration(ActionRequest request, ActionResponse response) {
+    try {
+      Ticket ticket = request.getContext().asType(Ticket.class);
+      if (ticket.getId() != null) {
+        Duration duration = Beans.get(TimerTicketService.class).compute(ticket);
+        response.setValue("$_totalTimerDuration", duration.toMinutes() / 60F);
+      }
+    } catch (Exception e) {
+      TraceBackService.trace(response, e);
+    }
+  }
+
+  public void startTimer(ActionRequest request, ActionResponse response) {
+    try {
+      Ticket ticket = request.getContext().asType(Ticket.class);
+      Beans.get(TimerTicketService.class)
+          .start(ticket, Beans.get(AppBaseService.class).getTodayDateTime().toLocalDateTime());
+    } catch (Exception e) {
+      TraceBackService.trace(response, e, ResponseMessageType.ERROR);
+    }
+  }
+
+  public void stopTimer(ActionRequest request, ActionResponse response) {
+    try {
+      Ticket ticket = request.getContext().asType(Ticket.class);
+      Beans.get(TimerTicketService.class)
+          .stop(ticket, Beans.get(AppBaseService.class).getTodayDateTime().toLocalDateTime());
+    } catch (Exception e) {
+      TraceBackService.trace(response, e);
+    }
+  }
+
+  public void cancelTimer(ActionRequest request, ActionResponse response) {
+    try {
+      Ticket ticket = request.getContext().asType(Ticket.class);
+      Beans.get(TimerTicketService.class).cancel(ticket);
+      response.setReload(true);
+    } catch (Exception e) {
+      TraceBackService.trace(response, e);
+    }
+  }
+
+  public void computeRealDuration(ActionRequest request, ActionResponse response) {
+    try {
+      Ticket ticket = request.getContext().asType(Ticket.class);
+      if (ticket.getId() != null && ticket.getRealTotalDuration().compareTo(BigDecimal.ZERO) == 0) {
+        response.setValue(
+            "realTotalDuration",
+            Beans.get(TimerTicketService.class).compute(ticket).toMinutes() / 60F);
+      }
+
+    } catch (Exception e) {
+      TraceBackService.trace(response, e);
+    }
+  }
+
+  @Transactional
+  public void timerStateOn(ActionRequest request, ActionResponse response) {
+    try {
+      TicketRepository ticketRepo = Beans.get(TicketRepository.class);
+      Ticket ticket = request.getContext().asType(Ticket.class);
+      ticket = ticketRepo.find(ticket.getId());
+      ticket.setTimerState(true);
+      ticketRepo.save(ticket);
+      response.setReload(true);
+    } catch (Exception e) {
+      TraceBackService.trace(response, e);
+    }
+  }
+
+  @Transactional
+  public void timerStateOff(ActionRequest request, ActionResponse response) {
+    try {
+      TicketRepository ticketRepo = Beans.get(TicketRepository.class);
+      Ticket ticket = request.getContext().asType(Ticket.class);
+      ticket = ticketRepo.find(ticket.getId());
+      ticket.setTimerState(false);
+      ticketRepo.save(ticket);
+      response.setReload(true);
+    } catch (Exception e) {
+      TraceBackService.trace(response, e);
+    }
+  }
+}

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/data-init/app/en/base_sequence.csv

@@ -0,0 +1,2 @@
+"importId";"code";"name";"nextNum";"padding";"prefixe";"suffixe";"toBeAdded";"yearlyResetOk"
+99;"ticket";"Ticket";1;4;"TKT";;1;0

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/data-init/app/fr/base_sequence.csv

@@ -0,0 +1,2 @@
+"importId";"code";"name";"nextNum";"padding";"prefixe";"suffixe";"toBeAdded";"yearlyResetOk"
+99;"ticket";"Ticket";1;4;"TKT";;1;0

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/data-init/app/helpdesk-config.xml

@@ -0,0 +1,14 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<csv-inputs xmlns="http://axelor.com/xml/ns/data-import"
+  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+  xsi:schemaLocation="http://axelor.com/xml/ns/data-import http://axelor.com/xml/ns/data-import/data-import_5.2.xsd">
+  	    
+     <input file="base_sequence.csv" separator=";" type="com.axelor.apps.base.db.Sequence" search="self.importId = :importId">
+     	<bind to="yearlyResetOk" column="yearlyResetOk" eval="yearlyResetOk == '1' ? true : false"/>
+     	<bind to="nextNum" column="nextNum" eval="nextNum?.empty ? '1' : nextNum"/>
+     	<bind to="padding" column="padding" eval="padding?.empty ? '1' : padding"/>
+     	<bind to="toBeAdded" column="toBeAdded" eval="toBeAdded?.empty ? '1' : toBeAdded"/>
+     	<bind to="resetDate" eval="call:com.axelor.apps.base.service.app.AppBaseService:getTodayDate()" />
+     </input>
+    
+</csv-inputs>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/data-init/input-config.xml

@@ -0,0 +1,20 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<csv-inputs xmlns="http://axelor.com/xml/ns/data-import"
+  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+  xsi:schemaLocation="http://axelor.com/xml/ns/data-import http://axelor.com/xml/ns/data-import/data-import_5.2.xsd">
+  	
+  	<input file="auth_permission.csv" separator=";" type="com.axelor.auth.db.Permission" search="self.name = :name" call="com.axelor.csv.script.ImportPermission:importPermissionToRole">
+        <bind to="canRead" eval="can_read == 'x' ? 'true' : 'false'"/>
+        <bind to="canWrite" eval="can_write == 'x' ? 'true' : 'false'"/>
+        <bind to="canCreate" eval="can_create == 'x' ? 'true' : 'false'"/>
+        <bind to="canRemove" eval="can_remove == 'x' ? 'true' : 'false'"/>
+        <bind to="canExport" eval="can_export == 'x' ? 'true' : 'false'"/>
+    </input>
+    
+  	<input file="base_appHelpdesk.csv" separator=";" type="com.axelor.apps.base.db.AppHelpdesk" call="com.axelor.csv.script.ImportApp:importApp">
+  		<bind column="dependsOn" to="dependsOnSet" search="self.code in :dependsOn" eval="dependsOn.split(',') as List"/>
+  	</input>
+  	
+  	<input file="meta_metaMenu.csv" separator=";" type="com.axelor.meta.db.MetaMenu" search="self.name = :name" update="true" />
+
+</csv-inputs>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/data-init/input/auth_permission.csv

@@ -0,0 +1,2 @@
+"name";"object";"can_read";"can_write";"can_create";"can_remove";"can_export";"condition";"conditionParams";"roleName"
+"perm.helpdesk.all";"com.axelor.apps.helpdesk.db.*";"x";"x";"x";"x";"x";;;"Admin"

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/data-init/input/base_appHelpdesk.csv

@@ -0,0 +1,2 @@
+"name";"code";"installOrder";"description";"imagePath";"modules";"dependsOn";"sequence"
+"Helpdesk";"helpdesk";29;"Helpdesk Management";"app-helpdesk.png";"axelor-helpdesk";"base";28

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/data-init/input/meta_metaMenu.csv

@@ -0,0 +1,14 @@
+"name";"roles.name"
+"helpdesk-root";"Admin"
+"helpdesk-ticket-current";"Admin"
+"helpdesk-my-ticket-all";"Admin"
+"helpdesk-my-team-ticket-all";"Admin"
+"helpdesk-not-assigned-ticket";"Admin"
+"helpdesk-late-ticket";"Admin"
+"helpdesk-ticket-all";"Admin"
+"helpdesk-reporting";"Admin"
+"helpdesk-report-ticket";"Admin"
+"helpdesk-report-sla";"Admin"
+"helpdesk-config";"Admin"
+"helpdesk-sla-policies-all";"Admin"
+"helpdesk-ticket-types-all";"Admin"

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/demo/en/base_sequence.csv

@@ -0,0 +1,2 @@
+"importId";"company.importId"
+99;1

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/demo/en/helpdesk_ticket.csv

@@ -0,0 +1,7 @@
+"ticketSeq";"subject";"ticketType.name";"startDateT";"endDateT";"assignedToUser.name";"prioritySelect";"statusSelect";"progressSelect"
+"TKT0001";"Where to download the ERP source code";"Technical Support";"26/02/18 18:30";"26/02/18 20:30";"Kevin DEMOERP";1;2;100
+"TKT0002";"How to access the technical documentation";"Technical Support";"27/02/18 13:30";"27/02/18 16:30";"Kevin DEMOERP";1;2;100
+"TKT0003";"Unable to log in with Admin user";"Technical Support";"27/02/18 14:30";"28/02/18 14:00";"Cyril MARCHAL";3;2;100
+"TKT0004";"How to attach a file";"Functionnal Support";"27/02/18 18:30";;"Charles DEMOCRM";2;1;10
+"TKT0005";"How to perform an advanced search";"Functionnal Support";"28/02/18 13:30";;"Charles DEMOCRM";3;0;
+"TKT0006";"How to mass update records";"Functionnal Support";"28/02/18 14:00";;"Kevin DEMOERP";4;0;

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/demo/en/helpdesk_ticketType.csv

@@ -0,0 +1,8 @@
+importId;name
+1;Technical Support
+2;Functionnal Support
+3;Anomaly
+4;Failure
+5;Defect
+6;Updates
+7;Administration

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/demo/fr/base_sequence.csv

@@ -0,0 +1,2 @@
+"importId";"company.importId"
+99;1

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/demo/fr/helpdesk_ticket.csv

@@ -0,0 +1,7 @@
+"ticketSeq";"subject";"ticketType.name";"startDateT";"endDateT";"assignedToUser.name";"prioritySelect";"statusSelect";"progressSelect"
+"TKT0001";"Où télécharger les sources de l'ERP ?";"Support technique";"26/02/18 18:30";"26/02/18 20:30";"Kevin DEMOERP";1;2;100
+"TKT0002";"Comment accéder à la doc technique ? ";"Support technique";"27/02/18 13:30";"27/02/18 16:30";"Kevin DEMOERP";1;2;100
+"TKT0003";"Impossible de se connecter avec l’utilisateur Admin";"Support technique";"27/02/18 14:30";"28/02/18 14:00";"Cyril MARCHAL";3;2;100
+"TKT0004";"Comment joindre un fichier ?";"Support fonctionnel";"27/02/18 18:30";;"Charles DEMOCRM";2;1;10
+"TKT0005";"Comment effectuer une recherche avancée ? ";"Support fonctionnel";"28/02/18 13:30";;"Charles DEMOCRM";3;0;
+"TKT0006";"Comment effectuer une mise à jour en masse d'enregistrements ?";"Support fonctionnel";"28/02/18 14:00";;"Kevin DEMOERP";4;0;

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/demo/fr/helpdesk_ticketType.csv

@@ -0,0 +1,8 @@
+importId;name
+1;Support technique
+2;Support fonctionnel
+3;Anomalie
+4;Échec
+5;Défaut
+6;Mises à jour
+7;Administration

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/demo/helpdesk-config.xml

@@ -0,0 +1,25 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<csv-inputs xmlns="http://axelor.com/xml/ns/data-import"
+  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+  xsi:schemaLocation="http://axelor.com/xml/ns/data-import http://axelor.com/xml/ns/data-import/data-import_5.2.xsd">
+  	
+  	<adapter name="LocalDateTime" type="com.axelor.data.adapter.JavaTimeAdapter">
+    	<option name="type" value="LocalDateTime"/>
+  	  	<option name="format" value="dd/MM/yy HH:mm"/>
+ 	 </adapter>
+	
+	<input file="helpdesk_ticketType.csv" separator=";" type="com.axelor.apps.helpdesk.db.TicketType" search="self.importId = :importId"/>
+
+	<input file="helpdesk_ticket.csv" separator=";" type="com.axelor.apps.helpdesk.db.Ticket" search="self.ticketSeq = :ticketSeq">
+		<bind to="startDateT" column="startDateT" adapter="LocalDateTime" />
+		<bind to="endDateT" column="endDateT" adapter="LocalDateTime"/>
+	</input>
+	
+	<input file="base_sequence.csv" separator=";" type="com.axelor.apps.base.db.Sequence" search="self.importId = :importId" call="com.axelor.csv.script.SequenceScript:computeFullname">
+    	<bind to="yearlyResetOk" column="yearlyResetOk" eval="yearlyResetOk == '1' ? true : false"/>
+    	<bind to="nextNum" column="nextNum" eval="nextNum?.empty ? '1' : nextNum"/>
+    	<bind to="padding" column="padding" eval="padding?.empty ? '1' : padding"/>
+    	<bind to="toBeAdded" column="toBeAdded" eval="toBeAdded?.empty ? '1' : toBeAdded"/>
+    </input>
+	
+</csv-inputs>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/domains/AppHelpdesk.xml

@@ -0,0 +1,17 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<domain-models xmlns="http://axelor.com/xml/ns/domain-models" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+	xsi:schemaLocation="http://axelor.com/xml/ns/domain-models http://axelor.com/xml/ns/domain-models/domain-models_5.2.xsd">
+
+	<module name="base" package="com.axelor.apps.base.db"/>
+
+	<entity name="AppHelpdesk" lang="java" cacheable="true" extends="App" >
+		<boolean name="isSla" title="SLA" default="false"/>
+		<boolean name="manageTimer" title="Manage Timer" default="false"/>
+		
+		<track>
+			<field name="isSla" on="UPDATE"/>
+			<field name="manageTimer" on="UPDATE"/>
+		</track>
+	</entity>
+
+</domain-models>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/domains/Project.xml

@@ -0,0 +1,14 @@
+<?xml version="1.0" ?>
+<domain-models xmlns="http://axelor.com/xml/ns/domain-models"
+               xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+               xsi:schemaLocation="http://axelor.com/xml/ns/domain-models http://axelor.com/xml/ns/domain-models/domain-models_5.2.xsd">
+
+    <module name="project" package="com.axelor.apps.project.db"/>
+
+    <entity name="Project">
+        <string name="name" required="true"/>
+        <string name="code" title="Code" />
+        <string name="fullName" namecolumn="true" title="Name"/>
+    </entity>
+
+</domain-models>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/domains/Sequence.xml

@@ -0,0 +1,19 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<domain-models xmlns="http://axelor.com/xml/ns/domain-models"
+  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+  xsi:schemaLocation="http://axelor.com/xml/ns/domain-models http://axelor.com/xml/ns/domain-models/domain-models_5.2.xsd">
+
+  <module name="base" package="com.axelor.apps.base.db"/>
+
+  <entity name="Sequence" lang="java">
+    
+     <extra-code><![CDATA[
+        
+        //SEQUENCE SELECT
+  		public static final String TICKET = "ticket";
+        
+     ]]></extra-code>
+    
+  </entity>
+
+</domain-models>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/domains/Sla.xml

@@ -0,0 +1,22 @@
+<?xml version="1.0" ?>
+<domain-models xmlns="http://axelor.com/xml/ns/domain-models"
+  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+  xsi:schemaLocation="http://axelor.com/xml/ns/domain-models http://axelor.com/xml/ns/domain-models/domain-models_5.2.xsd">
+
+  <module name="helpdesk" package="com.axelor.apps.helpdesk.db"/>
+
+  <entity name="Sla">
+      
+		<string name="name" required="true" title="SLA policy name"/>
+		<many-to-one name="team" ref="com.axelor.team.db.Team" title="Team"/>
+		<integer name="prioritySelect" title="Minimum priority" selection="helpdesk.priority.select" default="2"/>
+		<many-to-one name="ticketType" ref="com.axelor.apps.helpdesk.db.TicketType" title="Ticket type"/>
+		<integer name="reachStageSelect" title="Reach stage" selection="helpdesk.status.select"/>
+		<integer name="days" title="days" min="0"/>
+		<integer name="hours" title="hours" min="0"/>
+		<boolean name="isWorkingDays" title="Working Days"/>
+		<string name="description" title="Description" large="true"/>
+		
+  </entity>
+  
+</domain-models>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/domains/Ticket.xml

@@ -0,0 +1,54 @@
+<?xml version="1.0" ?>
+<domain-models xmlns="http://axelor.com/xml/ns/domain-models"
+  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+  xsi:schemaLocation="http://axelor.com/xml/ns/domain-models http://axelor.com/xml/ns/domain-models/domain-models_5.2.xsd">
+
+  <module name="helpdesk" package="com.axelor.apps.helpdesk.db"/>
+
+  <entity name="Ticket">
+      
+		<string name="ticketSeq" title="Ticket Number" readonly="true" />
+		<string name="subject" title="Subject" required="true"/>
+		<many-to-one name="project" ref="com.axelor.apps.project.db.Project" title="Project"/>
+		<many-to-one name="customer" ref="com.axelor.apps.base.db.Partner" title="Customer"/>
+		<many-to-one name="contactPartner" ref="com.axelor.apps.base.db.Partner" title="Customer contact"/>
+		<many-to-one name="slaPolicy" ref="com.axelor.apps.helpdesk.db.Sla" title="SLA Policy"/>
+		<many-to-one name="assignedToUser" ref="com.axelor.auth.db.User" title="Assigned to"/>
+		<many-to-one name="responsibleUser" ref="com.axelor.auth.db.User" title="User in charge of the issue"/>
+		<integer name="statusSelect" selection="helpdesk.status.select" title="Status"/>
+		<many-to-one name="ticketType" ref="com.axelor.apps.helpdesk.db.TicketType" title="Ticket type"/>
+		<datetime name="startDateT" title="Start date"/>
+		<datetime name="endDateT" title="End date"/>
+		<datetime name="deadlineDateT" title="Deadline"/>
+		<boolean name="isSlaCompleted" title="SLA completed" default="false"/>
+		<long name="duration" title="Duration"/>
+		<string name="description" title="Description" large="true"/>
+		<integer name="progressSelect" title="Progress (%)" selection="helpdesk.ticket.progress.select"/>
+		<integer name="prioritySelect" title="Priority" selection="helpdesk.priority.select" default="2"/>
+		<string name="mailSubject"/>
+		<one-to-many name="timerList" ref="com.axelor.apps.base.db.Timer"/>
+		<decimal name="realTotalDuration" title="Real total duration (Hours)" min="0" default="0" />
+		<boolean name="timerState" readonly="true"/>
+
+		<extra-code>
+			<![CDATA[
+				public static final int STATUS_NEW = 0;
+				public static final int STATUS_IN_PROGRESS = 1;
+				public static final int STATUS_RESOLVED = 2;
+				public static final int STATUS_CLOSED = 3;
+			]]>
+		</extra-code>
+
+		<track>
+		  <field name="ticketSeq"/>
+	      <field name="subject" />
+	      <field name="statusSelect" on="UPDATE"/>
+	      <message if="true" on="CREATE">Ticket created</message>
+	      <message if="statusSelect == 1" tag="info">Ticket In Progress</message>
+	      <message if="statusSelect == 2" tag="success">Ticket In Resolved</message>
+	      <message if="statusSelect == 3" tag="info">Ticket Closed</message>
+    	</track>
+		
+  </entity>
+  
+</domain-models>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/domains/TicketType.xml

@@ -0,0 +1,14 @@
+<?xml version="1.0" ?>
+<domain-models xmlns="http://axelor.com/xml/ns/domain-models"
+  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+  xsi:schemaLocation="http://axelor.com/xml/ns/domain-models http://axelor.com/xml/ns/domain-models/domain-models_5.2.xsd">
+
+  <module name="helpdesk" package="com.axelor.apps.helpdesk.db"/>
+
+  <entity name="TicketType">
+
+        <string name="name" required="true"/>
+
+  </entity>
+
+</domain-models>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/i18n/messages.csv

@@ -0,0 +1,112 @@
+"key","message","comment","context"
+"0 %",,,
+"10 %",,,
+"100 %",,,
+"20 %",,,
+"30 %",,,
+"40 %",,,
+"50 %",,,
+"60 %",,,
+"70 %",,,
+"80 %",,,
+"90 %",,,
+"All SLA",,,
+"All ticket types",,,
+"All tickets",,,
+"App helpdesk",,,
+"Apply on",,,
+"Assign to me",,,
+"Assigned to",,,
+"Cancel",,,
+"Characteristics",,,
+"Close",,,
+"Closed",,,
+"Code",,,
+"Configuration",,,
+"Current tickets",,,
+"Customer",,,
+"Customer contact",,,
+"Dates",,,
+"Deadline",,,
+"Description",,,
+"Duration",,,
+"End date",,,
+"Follow-up",,,
+"From Date",,,
+"Helpdesk",,,
+"High",,,
+"In progress",,,
+"Late tickets",,,
+"Low",,,
+"Mail subject",,,
+"Manage Timer",,,
+"Minimum priority",,,
+"My team tickets",,,
+"My tickets",,,
+"Name",,,
+"New",,,
+"Normal",,,
+"Not assigned tickets",,,
+"Number of tickets per SLA & per team",,,
+"Number of tickets per SLA & per user",,,
+"Overview",,,
+"Percentage",,,
+"Percentage of repartition tickets per state",,,
+"Percentage of tickets per SLA & per team",,,
+"Percentage of tickets per SLA & per user",,,
+"Please select tickets",,,
+"Priority",,,
+"Progress",,,
+"Progress (%)",,,
+"Project",,,
+"Projects",,,
+"Reach in",,,
+"Reach stage",,,
+"Real total duration (Hours)",,,
+"Reportings",,,
+"Resolve",,,
+"Resolved",,,
+"SLA",,,
+"SLA Details",,,
+"SLA Policy",,,
+"SLA completed",,,
+"SLA dashboard",,,
+"SLA policies",,,
+"SLA policy name",,,
+"Start",,,
+"Start date",,,
+"Status",,,
+"Stop",,,
+"Subject",,,
+"Take charge",,,
+"Target",,,
+"Team",,,
+"Ticket",,,
+"Ticket Closed",,,
+"Ticket Details",,,
+"Ticket In Progress",,,
+"Ticket In Resolved",,,
+"Ticket Number",,,
+"Ticket N°",,,
+"Ticket Type",,,
+"Ticket created",,,
+"Ticket dashboard",,,
+"Ticket type",,,
+"Ticket types",,,
+"Tickets",,,
+"Tickets by ticket type",,,
+"Timer",,,
+"Timer list",,,
+"Timer state",,,
+"To Date",,,
+"Total duration (Hours)",,,
+"Total tickets",,,
+"Urgent",,,
+"User",,,
+"User in charge of the issue",,,
+"Working Days",,,
+"days",,,
+"hours",,,
+"info",,,
+"success",,,
+"value:Helpdesk",,,

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/i18n/messages_de.csv

@@ -0,0 +1,112 @@
+"key","message","comment","context"
+"0 %",,,
+"10 %",,,
+"100 %",,,
+"20 %",,,
+"30 %",,,
+"40 %",,,
+"50 %",,,
+"60 %",,,
+"70 %",,,
+"80 %",,,
+"90 %",,,
+"All SLA","Alle SLA",,
+"All ticket types","Alle Tickettypen",,
+"All tickets","Alle Tickets",,
+"App helpdesk","App Helpdesk",,
+"Apply on","Bewerben auf",,
+"Assign to me","Mir zuweisen",,
+"Assigned to","Zugeordnet zu",,
+"Cancel","Abbrechen",,
+"Characteristics","Merkmale",,
+"Close","Schließen",,
+"Closed","Geschlossen",,
+"Code","Code",,
+"Configuration","Konfiguration",,
+"Current tickets","Aktuelle Tickets",,
+"Customer","Kunde",,
+"Customer contact","Kundenkontakt",,
+"Dates","Daten",,
+"Deadline","Deadline",,
+"Description","Beschreibung",,
+"Duration","Dauer",,
+"End date","Enddatum",,
+"Follow-up","Nachbereitung",,
+"From Date","Von-Datum",,
+"Helpdesk","Helpdesk",,
+"High","Hoch",,
+"In progress","In Bearbeitung",,
+"Late tickets","Verspätete Tickets",,
+"Low","Niedrig",,
+"Mail subject","Betreff der E-Mail",,
+"Manage Timer","Timer verwalten",,
+"Minimum priority","Minimale Priorität",,
+"My team tickets","Meine Teamtickets",,
+"My tickets","Meine Tickets",,
+"Name","Name",,
+"New","Neu",,
+"Normal","Normal",,
+"Not assigned tickets","Nicht zugeordnete Tickets",,
+"Number of tickets per SLA & per team","Anzahl der Tickets pro SLA & pro Team",,
+"Number of tickets per SLA & per user","Anzahl der Tickets pro SLA & pro Benutzer",,
+"Overview","Übersicht",,
+"Percentage","Prozentsatz",,
+"Percentage of repartition tickets per state","Prozentsatz der Repartitionstickets pro Status",,
+"Percentage of tickets per SLA & per team","Prozentsatz der Tickets pro SLA & pro Team",,
+"Percentage of tickets per SLA & per user","Prozentsatz der Tickets pro SLA & pro Benutzer",,
+"Please select tickets","Bitte wählen Sie Tickets aus",,
+"Priority","Priorität",,
+"Progress","Fortschritte",,
+"Progress (%)","Fortschritt (%)",,
+"Project","Projekt",,
+"Projects","Projekte",,
+"Reach in","Reichweite in",,
+"Reach stage","Erreichbarkeitsstufe",,
+"Real total duration (Hours)","Reale Gesamtdauer (Stunden)",,
+"Reportings","Berichte",,
+"Resolve","Lösen",,
+"Resolved","Gelöst",,
+"SLA","SLA",,
+"SLA Details","SLA-Details",,
+"SLA Policy","SLA-Richtlinie",,
+"SLA completed","SLA abgeschlossen",,
+"SLA dashboard","SLA Dashboard",,
+"SLA policies","SLA-Richtlinien",,
+"SLA policy name","Name der SLA-Richtlinie",,
+"Start","Start",,
+"Start date","Startdatum",,
+"Status","Status",,
+"Stop","Stopp",,
+"Subject","Betreff",,
+"Take charge","Übernehmen Sie die Verantwortung",,
+"Target","Ziel",,
+"Team","Team",,
+"Ticket","Ticket",,
+"Ticket Closed","Ticket geschlossen",,
+"Ticket Details","Ticket-Details",,
+"Ticket In Progress","Ticket in Bearbeitung",,
+"Ticket In Resolved","Ticket in gelöst",,
+"Ticket Number","Ticketnummer",,
+"Ticket N°","Ticket-Nr.",,
+"Ticket Type","Tickettyp",,
+"Ticket created","Ticket erstellt",,
+"Ticket dashboard","Ticket-Dashboard",,
+"Ticket type","Tickettyp",,
+"Ticket types","Tickettypen",,
+"Tickets","Tickets",,
+"Tickets by ticket type","Tickets nach Tickettyp",,
+"Timer","Timer",,
+"Timer list","Timerliste",,
+"Timer state","Timer-Status",,
+"To Date","Bis heute",,
+"Total duration (Hours)","Gesamtdauer (Stunden)",,
+"Total tickets","Gesamtzahl der Tickets",,
+"Urgent","Dringend",,
+"User","Benutzer",,
+"User in charge of the issue","Verantwortlicher Benutzer für das Problem",,
+"Working Days","Arbeitstage",,
+"days","Tage",,
+"hours","Stunden",,
+"info","Info",,
+"success","Erfolg",,
+"value:Helpdesk","Wert:Helpdesk",,

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/i18n/messages_en.csv

@@ -0,0 +1,112 @@
+"key","message","comment","context"
+"0 %",,,
+"10 %",,,
+"100 %",,,
+"20 %",,,
+"30 %",,,
+"40 %",,,
+"50 %",,,
+"60 %",,,
+"70 %",,,
+"80 %",,,
+"90 %",,,
+"All SLA",,,
+"All ticket types",,,
+"All tickets",,,
+"App helpdesk",,,
+"Apply on",,,
+"Assign to me",,,
+"Assigned to",,,
+"Cancel",,,
+"Characteristics","Caractéristiques",,
+"Close",,,
+"Closed",,,
+"Code",,,
+"Configuration",,,
+"Current tickets",,,
+"Customer",,,
+"Customer contact",,,
+"Dates",,,
+"Deadline",,,
+"Description",,,
+"Duration",,,
+"End date",,,
+"Follow-up",,,
+"From Date",,,
+"Helpdesk",,,
+"High",,,
+"In progress",,,
+"Late tickets",,,
+"Low",,,
+"Mail subject",,,
+"Manage Timer",,,
+"Minimum priority",,,
+"My team tickets",,,
+"My tickets",,,
+"Name",,,
+"New",,,
+"Normal",,,
+"Not assigned tickets",,,
+"Number of tickets per SLA & per team",,,
+"Number of tickets per SLA & per user",,,
+"Overview",,,
+"Percentage",,,
+"Percentage of repartition tickets per state",,,
+"Percentage of tickets per SLA & per team",,,
+"Percentage of tickets per SLA & per user",,,
+"Please select tickets",,,
+"Priority",,,
+"Progress",,,
+"Progress (%)",,,
+"Project",,,
+"Projects",,,
+"Reach in",,,
+"Reach stage",,,
+"Real total duration (Hours)",,,
+"Reportings",,,
+"Resolve",,,
+"Resolved",,,
+"SLA",,,
+"SLA Details",,,
+"SLA Policy",,,
+"SLA completed",,,
+"SLA dashboard",,,
+"SLA policies",,,
+"SLA policy name",,,
+"Start",,,
+"Start date",,,
+"Status",,,
+"Stop",,,
+"Subject",,,
+"Take charge",,,
+"Target",,,
+"Team",,,
+"Ticket",,,
+"Ticket Closed",,,
+"Ticket Details",,,
+"Ticket In Progress",,,
+"Ticket In Resolved",,,
+"Ticket Number",,,
+"Ticket N°",,,
+"Ticket Type",,,
+"Ticket created",,,
+"Ticket dashboard",,,
+"Ticket type",,,
+"Ticket types",,,
+"Tickets",,,
+"Tickets by ticket type",,,
+"Timer",,,
+"Timer list",,,
+"Timer state",,,
+"To Date",,,
+"Total duration (Hours)",,,
+"Total tickets",,,
+"Urgent",,,
+"User",,,
+"User in charge of the issue",,,
+"Working Days",,,
+"days",,,
+"hours",,,
+"info",,,
+"success",,,
+"value:Helpdesk",,,

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/i18n/messages_es.csv

@@ -0,0 +1,112 @@
+"key","message","comment","context"
+"0 %",,,
+"10 %",,,
+"100 %",,,
+"20 %",,,
+"30 %",,,
+"40 %",,,
+"50 %",,,
+"60 %",,,
+"70 %",,,
+"80 %",,,
+"90 %",,,
+"All SLA","Todos los SLA",,
+"All ticket types","Todos los tipos de entradas",,
+"All tickets","Todos los billetes",,
+"App helpdesk","Servicio de asistencia de aplicaciones",,
+"Apply on","Aplicar en",,
+"Assign to me","Asignar a mí",,
+"Assigned to","Asignado a",,
+"Cancel","Cancelar",,
+"Characteristics","Características",,
+"Close","Cerrar",,
+"Closed","Cerrado",,
+"Code","Código",,
+"Configuration","Configuración",,
+"Current tickets","Billetes actuales",,
+"Customer","Cliente",,
+"Customer contact","Contacto con el cliente",,
+"Dates","Fechas",,
+"Deadline","Fecha límite",,
+"Description","Descripción",,
+"Duration","Duración",,
+"End date","Fecha de finalización",,
+"Follow-up","Seguimiento",,
+"From Date","Desde la fecha",,
+"Helpdesk","Servicio de asistencia técnica",,
+"High","Alto",,
+"In progress","En curso",,
+"Late tickets","Entradas atrasadas",,
+"Low","Baja",,
+"Mail subject","Asunto del correo",,
+"Manage Timer","Administrar temporizador",,
+"Minimum priority","Prioridad mínima",,
+"My team tickets","Mis entradas para el equipo",,
+"My tickets","Mis entradas",,
+"Name","Nombre",,
+"New","Nuevo",,
+"Normal","Normal",,
+"Not assigned tickets","Entradas no asignadas",,
+"Number of tickets per SLA & per team","Número de entradas por ANS y por equipo",,
+"Number of tickets per SLA & per user","Número de tickets por SLA y por usuario",,
+"Overview","Panorama general",,
+"Percentage","Porcentaje",,
+"Percentage of repartition tickets per state","Porcentaje de boletos de distribución por estado",,
+"Percentage of tickets per SLA & per team","Porcentaje de entradas por ANS y por equipo",,
+"Percentage of tickets per SLA & per user","Porcentaje de tickets por ANS y por usuario",,
+"Please select tickets","Por favor, seleccione las entradas",,
+"Priority","Prioridad",,
+"Progress","Progreso",,
+"Progress (%)","Progreso (%)",,
+"Project","Proyecto",,
+"Projects","Proyectos",,
+"Reach in","Alcance en",,
+"Reach stage","Etapa de alcance",,
+"Real total duration (Hours)","Duración total real (Horas)",,
+"Reportings","Reportajes",,
+"Resolve","Resolver",,
+"Resolved","Resuelto",,
+"SLA","ANS",,
+"SLA Details","Detalles del ANS",,
+"SLA Policy","Política de SLA",,
+"SLA completed","ANS completado",,
+"SLA dashboard","Panel de control SLA",,
+"SLA policies","Políticas de SLA",,
+"SLA policy name","Nombre de la política SLA",,
+"Start","Inicio",,
+"Start date","Fecha de inicio",,
+"Status","Estado",,
+"Stop","Parar",,
+"Subject","Tema",,
+"Take charge","Hágase cargo",,
+"Target","Objetivo",,
+"Team","Equipo",,
+"Ticket","Billete",,
+"Ticket Closed","Entrada Cerrada",,
+"Ticket Details","Detalles del billete",,
+"Ticket In Progress","Boleto en progreso",,
+"Ticket In Resolved","Ticket en resuelto",,
+"Ticket Number","Número de billete",,
+"Ticket N°","Ticket N°",,
+"Ticket Type","Tipo de billete",,
+"Ticket created","Billete creado",,
+"Ticket dashboard","Tablero de mandos",,
+"Ticket type","Tipo de billete",,
+"Ticket types","Tipos de tickets",,
+"Tickets","Billetes",,
+"Tickets by ticket type","Entradas por tipo de entrada",,
+"Timer","Temporizador",,
+"Timer list","Lista de temporizadores",,
+"Timer state","Estado del temporizador",,
+"To Date","Hasta la fecha",,
+"Total duration (Hours)","Duración total (Horas)",,
+"Total tickets","Total de billetes",,
+"Urgent","Urgente",,
+"User","Usuario",,
+"User in charge of the issue","Usuario a cargo de la emisión",,
+"Working Days","Días laborables",,
+"days","días",,
+"hours","horario",,
+"info","información",,
+"success","triunfo",,
+"value:Helpdesk","valor:Helpdesk",,

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/i18n/messages_fr.csv

@@ -0,0 +1,112 @@
+"key","message","comment","context"
+"0 %",,,
+"10 %",,,
+"100 %",,,
+"20 %",,,
+"30 %",,,
+"40 %",,,
+"50 %",,,
+"60 %",,,
+"70 %",,,
+"80 %",,,
+"90 %",,,
+"All SLA",,,
+"All ticket types",,,
+"All tickets","Tous les tickets",,
+"App helpdesk","App Support client",,
+"Apply on","S'applique sur",,
+"Assign to me",,,
+"Assigned to",,,
+"Cancel",,,
+"Characteristics","Caractéristiques",,
+"Close",,,
+"Closed",,,
+"Code",,,
+"Configuration",,,
+"Current tickets","Tickets en cours",,
+"Customer",,,
+"Customer contact",,,
+"Dates",,,
+"Deadline",,,
+"Description",,,
+"Duration",,,
+"End date",,,
+"Follow-up",,,
+"From Date",,,
+"Helpdesk","Support client",,
+"High",,,
+"In progress",,,
+"Late tickets","Tickets en retard",,
+"Low",,,
+"Mail subject","Sujet de mail",,
+"Manage Timer","Gérer le timer",,
+"Minimum priority","Priorité minimum",,
+"My team tickets","Les tickets de mon équipe",,
+"My tickets","Mes tickets",,
+"Name",,,
+"New",,,
+"Normal",,,
+"Not assigned tickets","Tickets non assignés",,
+"Number of tickets per SLA & per team","Nombre de tickets par SLA & par équipe",,
+"Number of tickets per SLA & per user","Nombre de tickets par SLA & par utilisateur",,
+"Overview",,,
+"Percentage",,,
+"Percentage of repartition tickets per state","Pourcentage de la répartition des tickets par état",,
+"Percentage of tickets per SLA & per team","Pourcentage des tickets par SLA & par équipe",,
+"Percentage of tickets per SLA & per user","Pourcentage des tickets par SLA & par utilisateur",,
+"Please select tickets",,,
+"Priority",,,
+"Progress",,,
+"Progress (%)",,,
+"Project","Projet",,
+"Projects",,,
+"Reach in","Atteint en",,
+"Reach stage","Etape atteinte",,
+"Real total duration (Hours)",,,
+"Reportings",,,
+"Resolve","Résoudre",,
+"Resolved","Résolu",,
+"SLA",,,
+"SLA Details",,,
+"SLA Policy","Charte SLA",,
+"SLA completed",,,
+"SLA dashboard",,,
+"SLA policies","Chartes SLA",,
+"SLA policy name","Nom de la charte SLA",,
+"Start",,,
+"Start date",,,
+"Status",,,
+"Stop",,,
+"Subject",,,
+"Take charge","Prendre en charge",,
+"Target",,,
+"Team",,,
+"Ticket",,,
+"Ticket Closed",,,
+"Ticket Details",,,
+"Ticket In Progress",,,
+"Ticket In Resolved",,,
+"Ticket Number","Ticket N°",,
+"Ticket N°",,,
+"Ticket Type",,,
+"Ticket created",,,
+"Ticket dashboard",,,
+"Ticket type","Type de tickets",,
+"Ticket types","Types de tickets",,
+"Tickets",,,
+"Tickets by ticket type","Tickets par type de ticket",,
+"Timer",,,
+"Timer list",,,
+"Timer state",,,
+"To Date",,,
+"Total duration (Hours)",,,
+"Total tickets",,,
+"Urgent",,,
+"User",,,
+"User in charge of the issue","Utilisateur en charge du problème",,
+"Working Days","Jours ouvrés",,
+"days",,,
+"hours","heures",,
+"info",,,
+"success",,,
+"value:Helpdesk","Support client",,

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/i18n/messages_it.csv

@@ -0,0 +1,112 @@
+"key","message","comment","context"
+"0 %",,,
+"10 %",,,
+"100 %",,,
+"20 %",,,
+"30 %",,,
+"40 %",,,
+"50 %",,,
+"60 %",,,
+"70 %",,,
+"80 %",,,
+"90 %",,,
+"All SLA","Tutti gli SLA",,
+"All ticket types","Tutti i tipi di biglietti",,
+"All tickets","Tutti i biglietti",,
+"App helpdesk","Helpdesk per le applicazioni",,
+"Apply on","Applicare su",,
+"Assign to me","Assegnare a me",,
+"Assigned to","Assegnato a",,
+"Cancel","Annulla",,
+"Characteristics","Caratteristiche",,
+"Close","Chiudere",,
+"Closed","Chiuso",,
+"Code","Codice",,
+"Configuration","Configurazione",,
+"Current tickets","Biglietti attuali",,
+"Customer","Cliente",,
+"Customer contact","Contatto con il cliente",,
+"Dates","Le date",,
+"Deadline","Scadenza",,
+"Description","Descrizione",,
+"Duration","Durata",,
+"End date","Data di fine",,
+"Follow-up","Seguito",,
+"From Date","Da Data",,
+"Helpdesk","Helpdesk",,
+"High","Alto",,
+"In progress","In corso",,
+"Late tickets","Biglietti in ritardo",,
+"Low","Basso",,
+"Mail subject","Oggetto della posta",,
+"Manage Timer","Gestire il timer",,
+"Minimum priority","Priorità minima",,
+"My team tickets","Biglietti della mia squadra",,
+"My tickets","I miei biglietti",,
+"Name","Nome",,
+"New","Nuovo",,
+"Normal","Normale",,
+"Not assigned tickets","Biglietti non assegnati",,
+"Number of tickets per SLA & per team","Numero di biglietti per SLA e per squadra",,
+"Number of tickets per SLA & per user","Numero di biglietti per SLA e per utente",,
+"Overview","Panoramica",,
+"Percentage","Percentuale",,
+"Percentage of repartition tickets per state","Percentuale di biglietti di ripartizione per Stato",,
+"Percentage of tickets per SLA & per team","Percentuale di biglietti per SLA e per squadra",,
+"Percentage of tickets per SLA & per user","Percentuale di biglietti per SLA e per utente",,
+"Please select tickets","Selezionare i biglietti",,
+"Priority","Priorità",,
+"Progress","Progressi",,
+"Progress (%)","Progressi (%)",,
+"Project","Il progetto",,
+"Projects","Progetti",,
+"Reach in","Raggiungere in",,
+"Reach stage","Raggiungere la fase",,
+"Real total duration (Hours)","Durata totale reale (ore)",,
+"Reportings","Rapporti",,
+"Resolve","Risolvere",,
+"Resolved","Risolto",,
+"SLA","SLA",,
+"SLA Details","Dettagli SLA",,
+"SLA Policy","Politica SLA",,
+"SLA completed","SLA completato",,
+"SLA dashboard","Cruscotto SLA",,
+"SLA policies","Politiche SLA",,
+"SLA policy name","Nome della polizza SLA",,
+"Start","Inizio",,
+"Start date","Data d'inizio",,
+"Status","Stato",,
+"Stop","Fermo",,
+"Subject","Oggetto",,
+"Take charge","Prendere in carico",,
+"Target","Obiettivo",,
+"Team","Squadra",,
+"Ticket","Biglietto",,
+"Ticket Closed","Biglietto Chiuso",,
+"Ticket Details","Dettagli del biglietto",,
+"Ticket In Progress","Biglietto in corso",,
+"Ticket In Resolved","Biglietto In Risolto",,
+"Ticket Number","Numero del biglietto",,
+"Ticket N°","Numero del biglietto",,
+"Ticket Type","Tipo di biglietto",,
+"Ticket created","Biglietto creato",,
+"Ticket dashboard","Biglietto dashboard",,
+"Ticket type","Tipo di biglietto",,
+"Ticket types","Tipi di biglietti",,
+"Tickets","Biglietti",,
+"Tickets by ticket type","Biglietti per tipo di biglietto",,
+"Timer","Timer",,
+"Timer list","Elenco dei timer",,
+"Timer state","Stato del timer",,
+"To Date","Fino ad oggi",,
+"Total duration (Hours)","Durata totale (ore)",,
+"Total tickets","Totale biglietti",,
+"Urgent","Urgente",,
+"User","Utente",,
+"User in charge of the issue","Utente responsabile dell'emissione",,
+"Working Days","Giorni lavorativi",,
+"days","giornate",,
+"hours","orario",,
+"info","Info",,
+"success","riuscita",,
+"value:Helpdesk","valore:Helpdesk",,

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/i18n/messages_nl.csv

@@ -0,0 +1,112 @@
+"key","message","comment","context"
+"0 %",,,
+"10 %",,,
+"100 %",,,
+"20 %",,,
+"30 %",,,
+"40 %",,,
+"50 %",,,
+"60 %",,,
+"70 %",,,
+"80 %",,,
+"90 %",,,
+"All SLA","Alle SLA",,
+"All ticket types","Alle soorten tickets",,
+"All tickets","Alle tickets",,
+"App helpdesk","App helpdesk",,
+"Apply on","Solliciteer op",,
+"Assign to me","Aan mij toewijzen",,
+"Assigned to","Toegewezen aan",,
+"Cancel","Annuleren",,
+"Characteristics","Kenmerken",,
+"Close","Sluiten",,
+"Closed","Gesloten",,
+"Code","Code",,
+"Configuration","Configuratie",,
+"Current tickets","Huidige tickets",,
+"Customer","Klant",,
+"Customer contact","Klant contact",,
+"Dates","Data",,
+"Deadline","Uiterste datum",,
+"Description","Beschrijving",,
+"Duration","Duur",,
+"End date","Einddatum",,
+"Follow-up","Follow-up",,
+"From Date","Vanaf datum",,
+"Helpdesk","Helpdesk",,
+"High","Hoog",,
+"In progress","In uitvoering",,
+"Late tickets","Late tickets",,
+"Low","Laag",,
+"Mail subject","Onderwerp van de post",,
+"Manage Timer","Beheer timer",,
+"Minimum priority","Minimale prioriteit",,
+"My team tickets","Mijn team tickets",,
+"My tickets","Mijn tickets",,
+"Name","Naam",,
+"New","Nieuw",,
+"Normal","Normaal",,
+"Not assigned tickets","Niet toegewezen tickets",,
+"Number of tickets per SLA & per team","Aantal tickets per SLA & per team",,
+"Number of tickets per SLA & per user","Aantal tickets per SLA & per gebruiker",,
+"Overview","Overzicht",,
+"Percentage","Percentage",,
+"Percentage of repartition tickets per state","Percentage repartitiekaartjes per staat",,
+"Percentage of tickets per SLA & per team","Percentage tickets per SLA & per team",,
+"Percentage of tickets per SLA & per user","Percentage tickets per SLA & per gebruiker",,
+"Please select tickets","Selecteer tickets",,
+"Priority","Prioriteit",,
+"Progress","Vooruitgang",,
+"Progress (%)","Vooruitgang (%)",,
+"Project","Project",,
+"Projects","Projecten",,
+"Reach in","Bereik in",,
+"Reach stage","Bereik stadium",,
+"Real total duration (Hours)","Reële totale duur (uren)",,
+"Reportings","Meldingen",,
+"Resolve","Oplossen",,
+"Resolved","Opgelost",,
+"SLA","SLA",,
+"SLA Details","SLA Details",,
+"SLA Policy","SLA-beleid",,
+"SLA completed","SLA voltooid",,
+"SLA dashboard","SLA dashboard",,
+"SLA policies","SLA-beleid",,
+"SLA policy name","SLA-beleidsnaam",,
+"Start","Begin",,
+"Start date","Startdatum",,
+"Status","Status",,
+"Stop","Stoppen",,
+"Subject","Onderwerp",,
+"Take charge","Neem de leiding",,
+"Target","Doel",,
+"Team","Team",,
+"Ticket","Ticket",,
+"Ticket Closed","Ticket gesloten",,
+"Ticket Details","Kaartdetails",,
+"Ticket In Progress","Ticket in uitvoering",,
+"Ticket In Resolved","Ticket In Opgelost",,
+"Ticket Number","Kaartnummer",,
+"Ticket N°","Kaartnummer",,
+"Ticket Type","Type ticket",,
+"Ticket created","Ticket aangemaakt",,
+"Ticket dashboard","Ticket dashboard",,
+"Ticket type","Type ticket",,
+"Ticket types","Soorten tickets",,
+"Tickets","Tickets",,
+"Tickets by ticket type","Tickets per type ticket",,
+"Timer","Timer",,
+"Timer list","Timer lijst",,
+"Timer state","Timer staat",,
+"To Date","Tot op heden",,
+"Total duration (Hours)","Totale duur (uren)",,
+"Total tickets","Totaal aantal tickets",,
+"Urgent","Dringend",,
+"User","Gebruiker",,
+"User in charge of the issue","Verantwoordelijke gebruiker van de uitgifte",,
+"Working Days","Werkdagen",,
+"days","dagen",,
+"hours","uren",,
+"info","info",,
+"success","succes",,
+"value:Helpdesk","waarde: Helpdesk",,

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/i18n/messages_pl.csv

@@ -0,0 +1,112 @@
+"key","message","comment","context"
+"0 %",,,
+"10 %",,,
+"100 %",,,
+"20 %",,,
+"30 %",,,
+"40 %",,,
+"50 %",,,
+"60 %",,,
+"70 %",,,
+"80 %",,,
+"90 %",,,
+"All SLA","Wszystkie SLA",,
+"All ticket types","Wszystkie rodzaje biletów",,
+"All tickets","Wszystkie bilety",,
+"App helpdesk","App helpdesk",,
+"Apply on","Zastosuj się na",,
+"Assign to me","Przypisz do mnie",,
+"Assigned to","Przypisany do",,
+"Cancel","Anulowanie",,
+"Characteristics","Charakterystyka",,
+"Close","Zamknięty",,
+"Closed","Zamknięta",,
+"Code","Kod",,
+"Configuration","Konfiguracja",,
+"Current tickets","Bilety bieżące",,
+"Customer","Klient",,
+"Customer contact","Kontakt z klientem",,
+"Dates","Daty",,
+"Deadline","Ostateczny termin",,
+"Description","Opis",,
+"Duration","Czas trwania pomocy",,
+"End date","Data końcowa",,
+"Follow-up","Działania następcze",,
+"From Date","Od daty",,
+"Helpdesk","Helpdesk",,
+"High","Wysoki",,
+"In progress","W trakcie realizacji",,
+"Late tickets","Bilety późne",,
+"Low","Niskie",,
+"Mail subject","Temat poczty",,
+"Manage Timer","Zarządzaj czasomierzem",,
+"Minimum priority","Minimalny priorytet",,
+"My team tickets","Moje bilety drużynowe",,
+"My tickets","Moje bilety",,
+"Name","Nazwa",,
+"New","Nowy",,
+"Normal","Normalny",,
+"Not assigned tickets","Nieprzypisane bilety",,
+"Number of tickets per SLA & per team","Liczba biletów na SLA i na zespół",,
+"Number of tickets per SLA & per user","Liczba biletów na SLA i na użytkownika",,
+"Overview","Przegląd",,
+"Percentage","Odsetek",,
+"Percentage of repartition tickets per state","Odsetek biletów powtórnych na państwo",,
+"Percentage of tickets per SLA & per team","Odsetek biletów na SLA i na zespół",,
+"Percentage of tickets per SLA & per user","Odsetek biletów na SLA i na użytkownika",,
+"Please select tickets","Proszę wybrać bilety.",,
+"Priority","Priorytet",,
+"Progress","Postępy",,
+"Progress (%)","Postępy (%)",,
+"Project","Projekt",,
+"Projects","Projekty",,
+"Reach in","Dotarcie do",,
+"Reach stage","Etap zaawansowany",,
+"Real total duration (Hours)","Rzeczywisty całkowity czas trwania (godziny)",,
+"Reportings","Sprawozdania",,
+"Resolve","Rozwiązanie",,
+"Resolved","Rozwiązane",,
+"SLA","SLA",,
+"SLA Details","Szczegóły SLA",,
+"SLA Policy","Polityka SLA",,
+"SLA completed","Ukończone SLA",,
+"SLA dashboard","Tablica rozdzielcza SLA",,
+"SLA policies","Polityka SLA",,
+"SLA policy name","Nazwa polityki SLA",,
+"Start","Start",,
+"Start date","Data początkowa",,
+"Status","Status",,
+"Stop","Zatrzymanie",,
+"Subject","Przedmiot",,
+"Take charge","Przejmij obowiązki",,
+"Target","Cel",,
+"Team","Zespół",,
+"Ticket","Bilet",,
+"Ticket Closed","Bilet Zamknięty",,
+"Ticket Details","Szczegóły biletu",,
+"Ticket In Progress","Bilet w toku",,
+"Ticket In Resolved","Ticket In Resolved",,
+"Ticket Number","Numer biletu",,
+"Ticket N°","Bilet nr",,
+"Ticket Type","Typ biletu",,
+"Ticket created","Utworzony bilet",,
+"Ticket dashboard","Tablica rozdzielcza biletu",,
+"Ticket type","Typ biletu",,
+"Ticket types","Rodzaje biletów",,
+"Tickets","Bilety",,
+"Tickets by ticket type","Bilety według rodzaju biletu",,
+"Timer","Timer",,
+"Timer list","Lista timerów",,
+"Timer state","Stan timera",,
+"To Date","Do daty",,
+"Total duration (Hours)","Całkowity czas trwania (godziny)",,
+"Total tickets","Bilety ogółem",,
+"Urgent","Pilny",,
+"User","Użytkownik",,
+"User in charge of the issue","Użytkownik odpowiedzialny za wydanie",,
+"Working Days","Dni robocze",,
+"days","czasy",,
+"hours","godziny",,
+"info","informacja",,
+"success","powodzenie",,
+"value:Helpdesk","wartość: Helpdesk",,

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/i18n/messages_pt.csv

@@ -0,0 +1,112 @@
+"key","message","comment","context"
+"0 %",,,
+"10 %",,,
+"100 %",,,
+"20 %",,,
+"30 %",,,
+"40 %",,,
+"50 %",,,
+"60 %",,,
+"70 %",,,
+"80 %",,,
+"90 %",,,
+"All SLA","Todos os SLA",,
+"All ticket types","Todos os tipos de bilhetes",,
+"All tickets","Todos os bilhetes",,
+"App helpdesk","Serviço de assistência da App",,
+"Apply on","Aplicar em",,
+"Assign to me","Atribuir-me",,
+"Assigned to","Atribuído a",,
+"Cancel","Cancelar",,
+"Characteristics","Características",,
+"Close","Fechar",,
+"Closed","Fechado",,
+"Code","Código",,
+"Configuration","Configuração",,
+"Current tickets","Bilhetes actuais",,
+"Customer","Cliente",,
+"Customer contact","Contato com o cliente",,
+"Dates","Datas",,
+"Deadline","Prazo de entrega",,
+"Description","Descrição do produto",,
+"Duration","Duração",,
+"End date","Data final",,
+"Follow-up","Acompanhamento",,
+"From Date","Data de início",,
+"Helpdesk","Helpdesk",,
+"High","Alto",,
+"In progress","Em curso",,
+"Late tickets","Bilhetes atrasados",,
+"Low","Baixo",,
+"Mail subject","Assunto do correio",,
+"Manage Timer","Gerir o temporizador",,
+"Minimum priority","Prioridade mínima",,
+"My team tickets","Os meus bilhetes de equipa",,
+"My tickets","Os meus bilhetes",,
+"Name","Nome e Sobrenome",,
+"New","Novo",,
+"Normal","Normal",,
+"Not assigned tickets","Bilhetes não atribuídos",,
+"Number of tickets per SLA & per team","Número de bilhetes por SLA e por equipa",,
+"Number of tickets per SLA & per user","Número de bilhetes por SLA e por usuário",,
+"Overview","Visão Geral",,
+"Percentage","Porcentagem",,
+"Percentage of repartition tickets per state","Porcentagem de bilhetes de repartição por estado",,
+"Percentage of tickets per SLA & per team","Percentagem de bilhetes por SLA e por equipa",,
+"Percentage of tickets per SLA & per user","Porcentagem de ingressos por SLA e por usuário",,
+"Please select tickets","Por favor, selecione os bilhetes",,
+"Priority","Prioridade",,
+"Progress","Progresso",,
+"Progress (%)","Progresso (%)",,
+"Project","Projeto",,
+"Projects","Projetos",,
+"Reach in","Alcance em",,
+"Reach stage","Estágio de alcance",,
+"Real total duration (Hours)","Duração total real (horas)",,
+"Reportings","Relatórios",,
+"Resolve","Resolver",,
+"Resolved","Resolvido",,
+"SLA","SLA",,
+"SLA Details","Detalhes do SLA",,
+"SLA Policy","Política de SLA",,
+"SLA completed","SLA concluído",,
+"SLA dashboard","Painel SLA",,
+"SLA policies","Políticas de SLA",,
+"SLA policy name","Nome da política de SLA",,
+"Start","Início",,
+"Start date","Data de início",,
+"Status","Estado",,
+"Stop","Parar",,
+"Subject","Assunto",,
+"Take charge","Assumir o comando",,
+"Target","Alvo",,
+"Team","Equipe",,
+"Ticket","Bilhete",,
+"Ticket Closed","Bilhete Fechado",,
+"Ticket Details","Detalhes do Bilhete",,
+"Ticket In Progress","Bilhete em andamento",,
+"Ticket In Resolved","Bilhete resolvido",,
+"Ticket Number","Número do bilhete",,
+"Ticket N°","Bilhete N°",,
+"Ticket Type","Tipo de bilhete",,
+"Ticket created","Bilhete criado",,
+"Ticket dashboard","Painel de controlo dos bilhetes",,
+"Ticket type","Tipo de bilhete",,
+"Ticket types","Tipos de bilhetes",,
+"Tickets","Bilhetes",,
+"Tickets by ticket type","Bilhetes por tipo de bilhete",,
+"Timer","Temporizador",,
+"Timer list","Lista de Temporizadores",,
+"Timer state","Estado do temporizador",,
+"To Date","Até à data",,
+"Total duration (Hours)","Duração total (horas)",,
+"Total tickets","Total de bilhetes",,
+"Urgent","Urgente",,
+"User","Usuário",,
+"User in charge of the issue","Utilizador responsável pela emissão",,
+"Working Days","Dias úteis",,
+"days","dias",,
+"hours","horas",,
+"info","informação",,
+"success","êxito",,
+"value:Helpdesk","valor:Helpdesk",,

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/i18n/messages_ru.csv

@@ -0,0 +1,112 @@
+"key","message","comment","context"
+"0 %",,,
+"10 %",,,
+"100 %",,,
+"20 %",,,
+"30 %",,,
+"40 %",,,
+"50 %",,,
+"60 %",,,
+"70 %",,,
+"80 %",,,
+"90 %",,,
+"All SLA","Все SLA",,
+"All ticket types","Все типы билетов",,
+"All tickets","Все билеты",,
+"App helpdesk","Служба поддержки приложений",,
+"Apply on","Применить на",,
+"Assign to me","Назначить мне",,
+"Assigned to","Назначенный",,
+"Cancel","Отмена",,
+"Characteristics","Характеристики",,
+"Close","Близко",,
+"Closed","Закрытый",,
+"Code","Код",,
+"Configuration","Конфигурация",,
+"Current tickets","Текущие билеты",,
+"Customer","Клиент",,
+"Customer contact","Контакт с клиентом",,
+"Dates","Даты",,
+"Deadline","Крайний срок",,
+"Description","Описание",,
+"Duration","Продолжительность",,
+"End date","Дата окончания",,
+"Follow-up","Последующая деятельность",,
+"From Date","С даты",,
+"Helpdesk","Служба поддержки",,
+"High","Высоко",,
+"In progress","В процессе выполнения",,
+"Late tickets","Поздние билеты",,
+"Low","Низкий",,
+"Mail subject","Тема письма",,
+"Manage Timer","Управление таймером",,
+"Minimum priority","Минимальный приоритет",,
+"My team tickets","Мои командные билеты",,
+"My tickets","Мои билеты",,
+"Name","Имя",,
+"New","Новый",,
+"Normal","Нормальный",,
+"Not assigned tickets","Назначенные билеты не предоставляются",,
+"Number of tickets per SLA & per team","Количество билетов на SLA и на команду",,
+"Number of tickets per SLA & per user","Количество билетов на SLA & на одного пользователя",,
+"Overview","Обзор",,
+"Percentage","Процент",,
+"Percentage of repartition tickets per state","Процентная доля передельных билетов в расчете на штат",,
+"Percentage of tickets per SLA & per team","Процентная доля билетов на SLA и на команду",,
+"Percentage of tickets per SLA & per user","Процентная доля билетов на SLA и на одного пользователя",,
+"Please select tickets","Пожалуйста, выберите билеты",,
+"Priority","Приоритет",,
+"Progress","Прогресс",,
+"Progress (%)","Прогресс (%)",,
+"Project","Проект",,
+"Projects","Проекты",,
+"Reach in","Дотянуться",,
+"Reach stage","Достичь стадии",,
+"Real total duration (Hours)","Общая реальная продолжительность (в часах)",,
+"Reportings","Отчеты",,
+"Resolve","Решить",,
+"Resolved","Решил",,
+"SLA","СОГЛАШЕНИЕ ОБ УРОВНЕ ОБСЛУЖИВАНИЯ",,
+"SLA Details","Детали SLA",,
+"SLA Policy","Политика SLA",,
+"SLA completed","SLA выполнено",,
+"SLA dashboard","приборная панель SLA",,
+"SLA policies","политики SLA",,
+"SLA policy name","Название политики SLA",,
+"Start","Начать",,
+"Start date","Дата начала",,
+"Status","Статус",,
+"Stop","Остановись",,
+"Subject","Предмет",,
+"Take charge","Возьмите на себя ответственность",,
+"Target","Цель",,
+"Team","Команда",,
+"Ticket","Билет",,
+"Ticket Closed","Билет закрыт",,
+"Ticket Details","Детали билетов",,
+"Ticket In Progress","Билет в процессе оформления",,
+"Ticket In Resolved","Билет в разрешенном состоянии",,
+"Ticket Number","Номер билета",,
+"Ticket N°","Билет N°",,
+"Ticket Type","Тип билета",,
+"Ticket created","Созданный билет",,
+"Ticket dashboard","Приборная панель билетов",,
+"Ticket type","Тип билета",,
+"Ticket types","Типы билетов",,
+"Tickets","Билеты",,
+"Tickets by ticket type","Билеты по типам билетов",,
+"Timer","Таймер",,
+"Timer list","Список таймеров",,
+"Timer state","Состояние таймера",,
+"To Date","На свидание",,
+"Total duration (Hours)","Общая продолжительность (в часах)",,
+"Total tickets","Всего билетов",,
+"Urgent","Срочно",,
+"User","Пользователь",,
+"User in charge of the issue","Пользователь, ответственный за выпуск",,
+"Working Days","Рабочие дни",,
+"days","дни",,
+"hours","часы",,
+"info","данные",,
+"success","преуспевание",,
+"value:Helpdesk","значение:Служба поддержки",,

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/roles/helpdesk-config.xml

@@ -0,0 +1,20 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<csv-inputs xmlns="http://axelor.com/xml/ns/data-import"
+  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+  xsi:schemaLocation="http://axelor.com/xml/ns/data-import http://axelor.com/xml/ns/data-import/data-import_5.2.xsd">
+  	
+    <input file="helpdesk_role.csv" separator=";" type="com.axelor.auth.db.Role" search="self.name = :name"/>
+
+	<input file="helpdesk_permission.csv" separator=";" type="com.axelor.auth.db.Permission" search="self.name = :name" call="com.axelor.csv.script.ImportPermission:importPermissionToRole">
+        <bind to="canRead" eval="can_read == 'x' ? 'true' : 'false'"/>
+        <bind to="canWrite" eval="can_write == 'x' ? 'true' : 'false'"/>
+        <bind to="canCreate" eval="can_create == 'x' ? 'true' : 'false'"/>
+        <bind to="canRemove" eval="can_remove == 'x' ? 'true' : 'false'"/>
+        <bind to="canExport" eval="can_export == 'x' ? 'true' : 'false'"/>
+    </input>
+    
+    <input file="helpdesk_metaMenu.csv" separator=";" type="com.axelor.meta.db.MetaMenu" search="self.name = :name" update="true">
+    	<bind column="roles" to="roles" search="self.name in :roles" eval="roles.split('\\|') as List"/>
+    </input>
+    
+</csv-inputs>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/roles/helpdesk_metaMenu.csv

@@ -0,0 +1,14 @@
+"name";"roles"
+"helpdesk-root";"Helpdesk Manager|Helpdesk User|Helpdesk Read"
+"helpdesk-ticket-current";"Helpdesk Manager|Helpdesk User|Helpdesk Read"
+"helpdesk-my-ticket-all";"Helpdesk Manager|Helpdesk User|Helpdesk Read"
+"helpdesk-my-team-ticket-all";"Helpdesk Manager|Helpdesk User|Helpdesk Read"
+"helpdesk-not-assigned-ticket";"Helpdesk Manager|Helpdesk User|Helpdesk Read"
+"helpdesk-late-ticket";"Helpdesk Manager|Helpdesk User|Helpdesk Read"
+"helpdesk-ticket-all";"Helpdesk Manager|Helpdesk User|Helpdesk Read"
+"helpdesk-reporting";"Helpdesk Manager|Helpdesk User|Helpdesk Read"
+"helpdesk-report-ticket";"Helpdesk Manager|Helpdesk User|Helpdesk Read"
+"helpdesk-report-sla";"Helpdesk Manager|Helpdesk User|Helpdesk Read"
+"helpdesk-config";"Helpdesk Manager"
+"helpdesk-sla-policies-all";"Helpdesk Manager"
+"helpdesk-ticket-types-all";"Helpdesk Manager"

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/roles/helpdesk_permission.csv

@@ -0,0 +1,10 @@
+"name";"object";"can_read";"can_write";"can_create";"can_remove";"can_export";"condition";"conditionParams";"roleName"
+"perm.helpdesk.Ticket.r";"com.axelor.apps.helpdesk.db.Ticket";"x";;;;;;;"Helpdesk Read"
+"perm.helpdesk.TicketType.r";"com.axelor.apps.helpdesk.db.TicketType";"x";;;;;;;"Helpdesk Read"
+"perm.helpdesk.Sla.r";"com.axelor.apps.helpdesk.db.Sla";"x";;;;;;;"Helpdesk Read"
+"perm.helpdesk.Ticket.rwc";"com.axelor.apps.helpdesk.db.Ticket";"x";"x";"x";;;;;"Helpdesk User"
+"perm.helpdesk.TicketType.rwc";"com.axelor.apps.helpdesk.db.TicketType";"x";"x";"x";;;;;"Helpdesk User"
+"perm.helpdesk.Sla.rwc";"com.axelor.apps.helpdesk.db.Sla";"x";"x";"x";;;;;"Helpdesk User"
+"perm.helpdesk.Ticket.rwcde";"com.axelor.apps.helpdesk.db.Ticket";"x";"x";"x";"x";"x";;;"Helpdesk Manager"
+"perm.helpdesk.TicketType.rwcde";"com.axelor.apps.helpdesk.db.TicketType";"x";"x";"x";"x";"x";;;"Helpdesk Manager"
+"perm.helpdesk.Sla.rwcde";"com.axelor.apps.helpdesk.db.Sla";"x";"x";"x";"x";"x";;;"Helpdesk Manager"

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/roles/helpdesk_role.csv

@@ -0,0 +1,4 @@
+"name";"description"
+"Helpdesk Read";
+"Helpdesk User";
+"Helpdesk Manager";

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/views/AppHelpdesk.xml

@@ -0,0 +1,18 @@
+<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
+<object-views xmlns="http://axelor.com/xml/ns/object-views" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" 
+	xsi:schemaLocation="http://axelor.com/xml/ns/object-views http://axelor.com/xml/ns/object-views/object-views_5.2.xsd">
+
+	
+	<form name="app-helpdesk-config-form" title="App helpdesk" model="com.axelor.apps.base.db.AppHelpdesk" canDelete="false" canNew="false" width="large">
+		<panel name="mainPanel">
+			<field name="isSla" widget="boolean-switch" colSpan="3"/>
+			<field name="manageTimer" widget="boolean-switch" colSpan="3"/>
+		</panel>
+				        
+        <panel-mail name="mailPanel">
+		    <mail-messages limit="4" />
+			<mail-followers />
+		</panel-mail>
+	</form>
+	
+</object-views>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/views/Charts.xml

@@ -0,0 +1,333 @@
+<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
+<object-views xmlns="http://axelor.com/xml/ns/object-views"
+	xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+	xsi:schemaLocation="http://axelor.com/xml/ns/object-views http://axelor.com/xml/ns/object-views/object-views_5.2.xsd">
+	  
+	<chart name="chart.ticket.no.of.solved.my.ticket" title="My tickets" onInit="action.ticket.chart.set.date.1m">
+	  	<search-fields>
+	    	<field name="fromDate" title="From Date" type="date" x-required="true"/>
+	    	<field name="toDate" title="To Date" type="date" x-required="true"/>
+	  	</search-fields>
+	  	<dataset type="sql">
+			SELECT 
+				COUNT(*) AS total_row, 
+				'ALL' as _status
+			FROM 
+				helpdesk_ticket
+			WHERE
+				DATE(created_on) BETWEEN DATE(:fromDate) AND DATE(:toDate)
+				AND assigned_to_user = :_user_id 
+       		UNION ALL
+      		SELECT 
+      			COUNT(*) AS total_row, 
+      			'Resolved' as _status
+      		FROM 
+      			helpdesk_ticket 
+      		WHERE 
+      			DATE(created_on) BETWEEN DATE(:fromDate) AND DATE(:toDate)
+      			AND assigned_to_user = :_user_id
+      			AND status_select = 2 
+		</dataset>
+  	<category key="_status" type="text" title="Status"/>
+	<series key="total_row" type="bar" title="Total tickets"/>
+	</chart>
+	
+	<chart name="chart.ticket.no.of.solved.my.team.ticket" title="My team tickets" onInit="action.ticket.chart.set.date.1m">
+		<search-fields>
+		    <field name="fromDate" title="From Date" type="date" x-required="true"/>
+		    <field name="toDate" title="To Date" type="date" x-required="true"/>
+		</search-fields>
+  		<dataset type="sql">
+			SELECT 
+				COUNT(*) AS total_row, 
+				'ALL' as _status
+			FROM 
+				helpdesk_ticket AS self
+			JOIN
+				auth_user AS _user
+			ON
+				_user.id = :_user_id
+			JOIN
+				team_team AS _team
+			ON
+				_user.active_team = _team.id
+			WHERE
+				DATE(self.created_on) BETWEEN DATE(:fromDate) AND DATE(:toDate)
+				AND _team.id = :_myActiveTeam
+     		UNION ALL
+    		SELECT 
+    			COUNT(*) AS total_row, 
+    			'Resolved' as _status
+    		FROM 
+    			helpdesk_ticket AS _ticket
+    		JOIN
+				auth_user AS _user
+			ON
+				_user.id = :_user_id
+			JOIN
+				team_team AS _team
+			ON
+				_user.active_team = _team.id
+    		WHERE 
+    			DATE(_ticket.created_on) BETWEEN DATE(:fromDate) AND DATE(:toDate)
+    			AND _team.id = :_myActiveTeam
+    			AND _ticket.status_select = 2
+		</dataset>
+		<category key="_status" type="text" title="Status"/>
+		<series key="total_row" type="bar" title="Total tickets"/>
+	</chart>
+
+	
+	<chart onInit="action.ticket.chart.set.date.1m" name="chart.ticket.no.of.solved.all.ticket" title="All tickets">
+		<search-fields>
+			<field type="date" name="fromDate" title="From Date" x-required="true" />
+			<field type="date" name="toDate" title="To Date" x-required="true" />
+		</search-fields>
+		<dataset type="sql">
+			SELECT 
+				COUNT(*) AS total_row, 
+				'ALL' as _status 
+			FROM 
+				helpdesk_ticket
+			WHERE
+				DATE(created_on) BETWEEN DATE(:fromDate) AND DATE(:toDate)
+       		UNION ALL
+      		SELECT 
+      			COUNT(*) AS total_row, 
+      			'Resolved' as _status
+      		FROM 
+      			helpdesk_ticket 
+      		WHERE 
+      			DATE(created_on) BETWEEN DATE(:fromDate) AND DATE(:toDate)
+      			AND status_select = 2 
+		</dataset>
+		<category key="_status" type="text" title="Status"/>
+		<series key="total_row" type="bar" title="Tickets"/>
+	</chart>
+	
+	<chart name="chart.SLA.percentage.ticket.solved.not.solved.in.time.per.SLA.per.team" title="Percentage of tickets per SLA &amp; per team">
+	  <search-fields>
+	    <field name="sla" title="SLA" type="reference" target="com.axelor.apps.helpdesk.db.Sla" x-required="true"/>
+	    <field name="team" title="Team" type="reference" target="com.axelor.team.db.Team" x-required="true"/>
+	  </search-fields>
+	  <dataset type="sql">
+		SELECT
+			COUNT(*) * 100 / (SELECT COUNT(*) FROM helpdesk_ticket) AS _percentage,
+			'Solved' AS _status
+		FROM 
+			helpdesk_ticket AS _ticket1
+		JOIN
+			auth_user AS _user
+		ON
+			_user.id = _ticket1.assigned_to_user
+		JOIN
+			team_team AS _team
+		ON
+			_team.id = _user.active_team
+		JOIN
+			helpdesk_sla AS _sla
+		ON
+			_sla.id = _ticket1.sla_policy
+		WHERE 
+			_ticket1.is_sla_completed = true
+			AND _sla.id = :sla
+			AND _team.id = :team
+		UNION ALL
+		SELECT
+			COUNT(*) * 100 / (SELECT COUNT(*) FROM helpdesk_ticket) AS _percentage,
+			'Unsolved' AS _status
+		FROM
+			helpdesk_ticket AS _ticket1
+		JOIN
+			auth_user AS _user
+		ON
+			_user.id = _ticket1.assigned_to_user
+		JOIN
+			team_team AS _team
+		ON
+			_team.id = _user.active_team
+		JOIN
+			helpdesk_sla AS _sla
+		ON
+			_sla.id = _ticket1.sla_policy
+		WHERE 
+			_ticket1.is_sla_completed = false
+			AND _sla.id = :sla
+			AND _team.id = :team
+	</dataset>
+	  <category key="_status" type="text" title="Status"/>
+	  <series key="_percentage" type="pie" title="Percentage"/>
+	  <config name="percent" value="true"/>
+	</chart>
+	
+	<chart name="chart.SLA.percentage.ticket.solved.not.solved.in.time.per.SLA.per.user" title="Percentage of tickets per SLA &amp; per user">
+	  <search-fields>
+	    <field name="sla" title="SLA" type="reference" target="com.axelor.apps.helpdesk.db.Sla" x-required="true"/>
+	    <field name="user" title="User" type="reference" target="com.axelor.auth.db.User" x-required="true"/>
+	  </search-fields>
+	  <dataset type="sql">
+		SELECT
+			COUNT(*) * 100 / (SELECT COUNT(*) FROM helpdesk_ticket) AS _percentage,
+			'Solved' AS _status
+		FROM 
+			helpdesk_ticket AS _ticket1
+		JOIN
+			auth_user AS _user
+		ON
+			_user.id = _ticket1.assigned_to_user
+		JOIN
+			helpdesk_sla AS _sla
+		ON
+			_sla.id = _ticket1.sla_policy
+		WHERE 
+			_ticket1.is_sla_completed = true
+			AND _sla.id = :sla
+			AND _user.id = :user
+		UNION ALL
+		SELECT
+			COUNT(*) * 100 / (SELECT COUNT(*) FROM helpdesk_ticket) AS _percentage,
+			'Unsolved' AS _status
+		FROM
+			helpdesk_ticket AS _ticket1
+		JOIN
+			auth_user AS _user
+		ON
+			_user.id = _ticket1.assigned_to_user
+		JOIN
+			helpdesk_sla AS _sla
+		ON
+			_sla.id = _ticket1.sla_policy
+		WHERE 
+			_ticket1.is_sla_completed = false
+			AND _sla.id = :sla
+			AND _user.id = :user
+	</dataset>
+	  <category key="_status" type="text" title="Status"/>
+	  <series key="_percentage" type="pie" title="Percentage"/>
+	  <config name="percent" value="true"/>
+	</chart>
+	
+	<chart name="chart.SLA.number.of.ticket.solved.not.solved.in.time.per.SLA.per.team" title="Number of tickets per SLA &amp; per team">
+	  <search-fields>
+	    <field name="sla" title="SLA" type="reference" target="com.axelor.apps.helpdesk.db.Sla" x-required="true"/>
+	    <field name="team" title="Team" type="reference" target="com.axelor.team.db.Team" x-required="true"/>
+	  </search-fields>
+	  <dataset type="sql">
+		SELECT
+			COUNT(*) AS _total,
+			'Solved' AS _status
+		FROM 
+			helpdesk_ticket AS _ticket1
+		JOIN
+			auth_user AS _user
+		ON
+			_user.id = _ticket1.assigned_to_user
+		JOIN
+			team_team AS _team
+		ON
+			_team.id = _user.active_team
+		JOIN
+			helpdesk_sla AS _sla
+		ON
+			_sla.id = _ticket1.sla_policy
+		WHERE 
+			_ticket1.is_sla_completed = true
+			AND _sla.id = :sla
+			AND _team.id = :team
+		UNION ALL
+		SELECT
+			COUNT(*) AS _total,
+			'Unsolved' AS _status
+		FROM
+			helpdesk_ticket AS _ticket1
+		JOIN
+			auth_user AS _user
+		ON
+			_user.id = _ticket1.assigned_to_user
+		JOIN
+			team_team AS _team
+		ON
+			_team.id = _user.active_team
+		JOIN
+			helpdesk_sla AS _sla
+		ON
+			_sla.id = _ticket1.sla_policy
+		WHERE 
+			_ticket1.is_sla_completed = false
+			AND _sla.id = :sla
+			AND _team.id = :team
+	</dataset>
+	  <category key="_status" type="text" title="Status"/>
+	  <series key="_total" type="bar" title="Total tickets"/>
+	</chart>
+	
+	<chart name="chart.SLA.number.of.ticket.solved.not.solved.in.time.per.SLA.per.user" title="Number of tickets per SLA &amp; per user">
+	  <search-fields>
+	    <field name="sla" title="SLA" type="reference" target="com.axelor.apps.helpdesk.db.Sla" x-required="true"/>
+	    <field name="user" title="User" type="reference" target="com.axelor.auth.db.User" x-required="true"/>
+	  </search-fields>
+	  <dataset type="sql">
+		SELECT
+			COUNT(*) AS _total,
+			'Solved' AS _status
+		FROM 
+			helpdesk_ticket AS _ticket1
+		JOIN
+			auth_user AS _user
+		ON
+			_user.id = _ticket1.assigned_to_user
+		JOIN
+			helpdesk_sla AS _sla
+		ON
+			_sla.id = _ticket1.sla_policy
+		WHERE 
+			_ticket1.is_sla_completed = true
+			AND _sla.id = :sla
+			AND _user.id = :user
+		UNION ALL
+		SELECT
+			COUNT(*) AS _total,
+			'Unsolved' AS _status
+		FROM
+			helpdesk_ticket AS _ticket1
+		JOIN
+			auth_user AS _user
+		ON
+			_user.id = _ticket1.assigned_to_user
+		JOIN
+			helpdesk_sla AS _sla
+		ON
+			_sla.id = _ticket1.sla_policy
+		WHERE 
+			_ticket1.is_sla_completed = false
+			AND _sla.id = :sla
+			AND _user.id = :user
+	</dataset>
+	  <category key="_status" type="text" title="Status"/>
+	  <series key="_total" type="bar" title="Total tickets"/>
+	</chart>
+	
+	<action-record model="com.axelor.apps.helpdesk.db.Ticket" name="action.ticket.chart.set.date.1m">
+	  <field name="toDate" expr="eval:__date__" />
+	  <field name="fromDate" expr="eval:__date__.minusMonths(1)" />	  
+	</action-record>
+
+
+    <chart name="chart.ticket.type.percentage.repartition.ticket.per.state"
+        title="Percentage of repartition tickets per state">
+        <dataset type="jpql">
+        <![CDATA[
+	        SELECT COUNT(self.id) * 100. / (SELECT COUNT(self2.id) FROM Ticket self2 WHERE self2.ticketType = :id) AS _percentage,
+	            CASE self.statusSelect WHEN 0 THEN 'New' WHEN 1 THEN 'In progress' WHEN 2 THEN 'Resolved' ELSE 'Closed' END AS _status
+	        FROM Ticket self
+	        WHERE self.ticketType = :id
+	        GROUP BY self.statusSelect
+	        ORDER BY self.statusSelect
+        ]]>
+        </dataset>
+        <category key="_status" type="text" title="Status" />
+        <series key="_percentage" groupBy="_status" type="pie" title="Percentage" />
+        <config name="percent" value="true" />
+    </chart>
+
+</object-views>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/views/Dashboard.xml

@@ -0,0 +1,19 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<object-views xmlns="http://axelor.com/xml/ns/object-views"
+	xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+	xsi:schemaLocation="http://axelor.com/xml/ns/object-views http://axelor.com/xml/ns/object-views/object-views_5.2.xsd">
+		
+	<dashboard title="Ticket dashboard" name="helpdesk.ticket.dashboard">
+		<dashlet action="chart:chart.ticket.no.of.solved.my.ticket" colSpan="6" />
+		<dashlet action="chart:chart.ticket.no.of.solved.my.team.ticket" colSpan="6"/>
+		<dashlet action="chart:chart.ticket.no.of.solved.all.ticket" colSpan="12"/>
+	</dashboard>
+	
+	<dashboard name="helpdesk.sla.dashboard" title="SLA dashboard">
+	  <dashlet action="chart:chart.SLA.percentage.ticket.solved.not.solved.in.time.per.SLA.per.team" colSpan="6" />
+	  <dashlet action="chart:chart.SLA.percentage.ticket.solved.not.solved.in.time.per.SLA.per.user" colSpan="6" />
+	  <dashlet action="chart:chart.SLA.number.of.ticket.solved.not.solved.in.time.per.SLA.per.team" colSpan="6" />
+	  <dashlet action="chart:chart.SLA.number.of.ticket.solved.not.solved.in.time.per.SLA.per.user" colSpan="6" />
+	</dashboard>
+		
+</object-views>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/views/Menu.xml

@@ -0,0 +1,109 @@
+<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
+<object-views xmlns="http://axelor.com/xml/ns/object-views"
+	xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+	xsi:schemaLocation="http://axelor.com/xml/ns/object-views http://axelor.com/xml/ns/object-views/object-views_5.2.xsd">
+
+	<menuitem name="helpdesk-root" title="Helpdesk" order="-80" if="__config__.app.isApp('helpdesk')"
+		icon="fa-life-ring" icon-background="#b6473f"/>
+	
+	<menuitem title="Current tickets" name="helpdesk-ticket-current" action="helpdesk.ticket.current" order="-100" parent="helpdesk-root"/>
+	
+	<action-view name="helpdesk.ticket.current" title="Tickets" model="com.axelor.apps.helpdesk.db.Ticket">
+		<view type="kanban" name="ticket-kanban"/>
+		<view type="grid" name="ticket-grid"/>
+		<view type="form" name="ticket-form"/>
+		<view type="calendar" name="ticket-calendar"/>
+		<domain>self.statusSelect in (0,1)</domain>
+		<context name="_user" expr="eval: __user__"/>
+	</action-view>
+	
+	<menuitem title="My tickets" name="helpdesk-my-ticket-all" action="helpdesk.my.ticket.all" order="-90" parent="helpdesk-root"/>
+	
+	<action-view name="helpdesk.my.ticket.all" title="My tickets" model="com.axelor.apps.helpdesk.db.Ticket">
+		<view type="kanban" name="ticket-kanban"/>
+		<view type="grid" name="ticket-grid"/>
+		<view type="form" name="ticket-form"/>
+		<view type="calendar" name="ticket-calendar"/>
+		<domain>self.assignedToUser = :_user</domain>
+		<context name="_user" expr="eval: __user__"/>
+	</action-view>
+	
+	<menuitem title="My team tickets" name="helpdesk-my-team-ticket-all" action="helpdesk.my.team.ticket.all" order="-80" parent="helpdesk-root"/>
+	
+	<action-view name="helpdesk.my.team.ticket.all" title="My team tickets" model="com.axelor.apps.helpdesk.db.Ticket">
+		<view type="kanban" name="ticket-kanban"/>
+		<view type="grid" name="ticket-grid"/>
+		<view type="form" name="ticket-form"/>
+		<view type="calendar" name="ticket-calendar"/>
+		<domain>self.assignedToUser.activeTeam = :_myActiveTeam</domain>
+		<context name="_myActiveTeam" expr="call:com.axelor.apps.base.service.user.UserService:getUserActiveTeam()"/>
+		<context name="_user" expr="eval: __user__"/>
+	</action-view>
+	
+	<menuitem title="Not assigned tickets" name="helpdesk-not-assigned-ticket" action="helpdesk.not.assigned.ticket" order="-70" parent="helpdesk-root"/>
+	
+	<action-view name="helpdesk.not.assigned.ticket" title="Not assigned tickets" model="com.axelor.apps.helpdesk.db.Ticket">
+		<view type="kanban" name="ticket-kanban"/>
+		<view type="grid" name="ticket-grid"/>
+		<view type="form" name="ticket-form"/>
+		<view type="calendar" name="ticket-calendar"/>
+		<domain>self.assignedToUser = null</domain>
+		<context name="_user" expr="eval: __user__"/>
+	</action-view>
+	
+	<menuitem title="Late tickets" name="helpdesk-late-ticket" action="helpdesk.late.ticket" order="-60" parent="helpdesk-root"/>
+	
+	<action-view name="helpdesk.late.ticket" title="Late tickets" model="com.axelor.apps.helpdesk.db.Ticket">
+		<view type="kanban" name="ticket-kanban"/>
+		<view type="grid" name="ticket-grid"/>
+		<view type="form" name="ticket-form"/>
+		<view type="calendar" name="ticket-calendar"/>
+		<domain>(self.endDateT != null and self.endDateT &gt; self.deadlineDateT) or (self.endDateT = null and self.deadlineDateT &lt; :_date)</domain>
+		<context name="_date" expr="eval: __datetime__"/>
+		<context name="_user" expr="eval: __user__"/>
+	</action-view>
+	
+	<menuitem title="All tickets" name="helpdesk-ticket-all" action="helpdesk.ticket.all" order="-50" parent="helpdesk-root"/>
+	
+	<action-view name="helpdesk.ticket.all" title="All tickets" model="com.axelor.apps.helpdesk.db.Ticket">
+		<view type="kanban" name="ticket-kanban"/>
+		<view type="grid" name="ticket-grid"/>
+		<view type="form" name="ticket-form"/>
+		<view type="calendar" name="ticket-calendar"/>
+		<context name="_user" expr="eval: __user__"/>
+	</action-view>
+	
+	<menuitem title="Reportings" name="helpdesk-reporting" order="-20" parent="helpdesk-root" icon="fa-bar-chart"/>
+	
+	<menuitem title="Ticket" name="helpdesk-report-ticket" action="helpdesk.report.ticket" parent="helpdesk-reporting"/>
+
+	<action-view name="helpdesk.report.ticket" title="Ticket Details">
+		<view type="dashboard" name="helpdesk.ticket.dashboard"/>
+		<context name="_user_id" expr="eval:__user__.id" />
+		<context name="_myActiveTeam" expr="eval:__user__.activeTeam != null ? __user__.activeTeam.id : 0"/>
+	</action-view>
+	
+	<menuitem title="SLA" name="helpdesk-report-sla" action="helpdesk.report.sla" parent="helpdesk-reporting" if="__config__.app.getApp('helpdesk').getIsSla()"/>
+	
+	<action-view name="helpdesk.report.sla" title="SLA Details">
+	  <view name="helpdesk.sla.dashboard" type="dashboard"/>
+	  <context name="_user_id" expr="eval:__user__.id"/>
+	</action-view>
+	
+	<menuitem title="Configuration" name="helpdesk-config" order="-10" parent="helpdesk-root" icon="fa-cog"/>
+	
+	<menuitem title="SLA policies" name="helpdesk-sla-policies-all" action="helpdesk.sla.policies.all" parent="helpdesk-config" if="__config__.app.getApp('helpdesk').getIsSla()"/>
+	
+	<action-view name="helpdesk.sla.policies.all" title="SLA policies" model="com.axelor.apps.helpdesk.db.Sla">
+		<view type="grid" name="sla-grid"/>
+		<view type="form" name="sla-form"/>
+	</action-view>
+	
+	<menuitem title="Ticket types" name="helpdesk-ticket-types-all" action="helpdesk-ticket-types-all" parent="helpdesk-config"/>
+	
+	<action-view name="helpdesk-ticket-types-all" title="Ticket types" model="com.axelor.apps.helpdesk.db.TicketType">
+		<view type="grid" name="ticket-type-grid"/>
+		<view type="form" name="ticket-type-form"/>
+	</action-view>
+	
+</object-views>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/views/Project.xml

@@ -0,0 +1,22 @@
+<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
+<object-views xmlns="http://axelor.com/xml/ns/object-views" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" 
+	xsi:schemaLocation="http://axelor.com/xml/ns/object-views http://axelor.com/xml/ns/object-views/object-views_5.2.xsd">
+
+	
+	<grid name="helpdesk-project-grid" title="Projects" model="com.axelor.apps.project.db.Project">
+		<field name="code"/>
+		<field name="name"/>
+	</grid>
+	
+	<form name="helpdesk-project-form" title="Project" model="com.axelor.apps.project.db.Project">
+		<panel name="overviewPanel" title="Overview">
+			<field name="fullName" showTitle="false" colSpan="12" css="label-bold bold large">
+				<editor x-show-titles="false">
+					<field name="code" required="true" x-bind="{{code|unaccent|uppercase}}" showTitle="false" css="label-bold bold large" colSpan="3"/>
+					<field name="name" required="true" showTitle="false" css="label-bold bold large" colSpan="9"/>
+				</editor>
+			</field>
+		</panel>
+	</form>
+
+</object-views>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/views/Selects.xml

@@ -0,0 +1,38 @@
+<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
+<object-views xmlns="http://axelor.com/xml/ns/object-views"
+	xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+	xsi:schemaLocation="http://axelor.com/xml/ns/object-views http://axelor.com/xml/ns/object-views/object-views_5.2.xsd">
+   
+	<selection name="helpdesk.priority.select">
+		<option value="1">Low</option>
+		<option value="2">Normal</option>
+		<option value="3">High</option>
+		<option value="4">Urgent</option>
+	</selection>
+	
+	<selection name="helpdesk.status.select">
+		<option value="0">New</option>
+		<option value="1">In progress</option>
+		<option value="2">Resolved</option>
+		<option value="3">Closed</option>
+	</selection>
+	
+	<selection name="helpdesk.ticket.progress.select">
+		<option value="0">0 %</option>
+		<option value="10">10 %</option>
+		<option value="20">20 %</option>
+		<option value="30">30 %</option>
+		<option value="40">40 %</option>
+		<option value="50">50 %</option>
+		<option value="60">60 %</option>
+		<option value="70">70 %</option>
+		<option value="80">80 %</option>
+		<option value="90">90 %</option>
+		<option value="100">100 %</option>
+	</selection>
+	
+	<selection name="sequence.generic.code.select" id="helpdesk.sequence.generic.code.select">
+		<option value="ticket">Ticket</option>
+	</selection>
+	
+</object-views>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/views/Sla.xml

@@ -0,0 +1,48 @@
+<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
+<object-views xmlns="http://axelor.com/xml/ns/object-views" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" 
+	xsi:schemaLocation="http://axelor.com/xml/ns/object-views http://axelor.com/xml/ns/object-views/object-views_5.2.xsd">
+
+	
+	<grid name="sla-grid" title="All SLA" model="com.axelor.apps.helpdesk.db.Sla">
+		<field name="name"/>
+		<field name="team"/>
+		<field name="ticketType"/>
+		<field name="reachStageSelect" />
+		<field name="prioritySelect"/>
+	</grid>
+	
+	<form model="com.axelor.apps.helpdesk.db.Sla" title="SLA" name="sla-form">
+	
+		<panel name="mainPanel">
+			<field name="name" colSpan="12"/>
+			
+			<panel name="applyOnPanel" title="Apply on" colSpan="12">
+				<field name="team" form-view="team-form" grid-view="team-grid"/>
+				<field name="prioritySelect"/>
+				<field name="ticketType"/>
+			</panel>
+			
+			<panel name="targetPanel" title="Target" colSpan="12">
+				<field name="reachStageSelect"/>
+				<field name="reachIn" title="Reach in">
+					<viewer>
+					<![CDATA[
+						<span>{{record.days}} <b>days</b></span><br />
+						<span>{{record.hours}} <b>hours</b></span>
+					]]>	
+					</viewer>
+					<editor>
+						<field name="days" colSpan="3"/>
+						<field name="hours" colSpan="3"/>
+					</editor>
+				</field>
+				<field name="isWorkingDays"/>
+			</panel>
+		</panel>
+		
+		<panel name="descriptionPanel" title="Description">
+			<field name="description" showTitle="false" widget="html" colSpan="12"/>
+		</panel>
+		
+	</form>
+</object-views>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/views/Ticket.xml

@@ -0,0 +1,290 @@
+<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
+<object-views xmlns="http://axelor.com/xml/ns/object-views" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+	xsi:schemaLocation="http://axelor.com/xml/ns/object-views http://axelor.com/xml/ns/object-views/object-views_5.2.xsd">
+
+
+	<grid name="ticket-grid" title="All tickets" model="com.axelor.apps.helpdesk.db.Ticket">
+		<toolbar>
+			<button name="takeChargeBtn" title="Assign to me" icon="fa-suitcase" onClick="com.axelor.apps.helpdesk.web.TicketController:assignToMeTicket"/>
+		</toolbar>
+		<field name="ticketSeq" width="120"/>
+		<field name="subject"/>
+		<field name="ticketType"/>
+		<field name="startDateT"/>
+		<field name="endDateT"/>
+		<field name="deadlineDateT"/>
+		<field name="assignedToUser"/>
+		<field name="prioritySelect"/>
+		<field name="statusSelect"/>
+		<field name="timerState" hidden="true"/>
+		<field name="progressSelect" widget="SelectProgress"/>
+		<button name="takeChargeBtn" icon="fa-suitcase" help="Take charge" onClick="com.axelor.apps.helpdesk.web.TicketController:assignToMeTicket" readonlyIf="statusSelect == 3"/>
+		<button name="startTicketBtn" icon="fa-play" onClick="action-ticket-group-on-start" readonlyIf="timerState == true || statusSelect == 3"/>
+		<button name="pauseBtn" icon="fa-pause" onClick="action-ticket-group-on-pause" readonlyIf="timerState == false || statusSelect == 3"/>
+		<button name="validateTicketBtn" icon="fa-check" onClick="action-ticket-group-on-validate" readonlyIf="statusSelect == 3"/>
+		<button name="finishTicketBtn" icon="fa-power-off" onClick="action-ticket-group-on-close" readonlyIf="statusSelect == 3"/>
+	</grid>
+
+	<form model="com.axelor.apps.helpdesk.db.Ticket" title="Ticket" name="ticket-form" onNew="action-ticket-group-on-new" onLoad="action-ticket-group-timer-process">
+		<panel name="mainPanel" colSpan="12">
+			<field name="statusSelect" colSpan="12" readonly="true" widget="NavSelect" showTitle="false" onChange="action-record-to-set-progress-select"/>
+			<field name="ticketSeq" showTitle="false">
+				<viewer depends="ticketSeq">
+					<![CDATA[
+						<h3>
+							<span  style="margin: 5px 0 !important; display: inline-table; line-height: initial;"><span x-translate>Ticket N° </span>{{record.ticketSeq}}</span>
+						</h3>
+					]]>
+				</viewer>
+			</field>
+			<panel name="progressPanel" colSpan="6" itemSpan="12">
+				<field name="progressSelect" widget="SelectProgress">
+					<editor>
+						<field name="progressSelect" colSpan="6" showTitle="false"/>
+					</editor>
+				</field>
+			</panel>
+			<field name="subject" colSpan="12"/>
+			<field name="mailSubject"/>
+
+			<field name="slaPolicy" showTitle="false" readonly="true" hideIf="statusSelect >= slaPolicy.reachStageSelect">
+				<viewer><![CDATA[
+					<h3>
+			        	<span class="label label-important" ng-if="record.slaPolicy">{{record.slaPolicy.name}}</span>
+			        </h3>
+				]]></viewer>
+			</field>
+		</panel>
+
+		<panel name="otherDetailsPanel" colSpan="12">
+			<field name="project" if-module="axelor-project" onChange="action-ticket-record-value-on-customer-and-contact" form-view="helpdesk-project-form" grid-view="helpdesk-project-grid"/>
+			<field name="customer" domain="self.isCustomer = true" form-view="partner-form" grid-view="partner-grid"/>
+			<field name="contactPartner" onSelect="action-ticket-domain-on-contact-partner" form-view="partner-contact-form" grid-view="partner-contact-grid"/>
+		</panel>
+
+        <panel-tabs name="mainPanelTab">
+		    <panel name="descriptionPanel" colSpan="12" title="Description">
+			    <field name="description" showTitle="false" colSpan="12" widget="html"/>
+		    </panel>
+
+		    <panel name="timerPanel" title="Timer" showIf="id" hidden="true" sidebar="true" if="__config__.app.getApp('helpdesk').getManageTimer()">
+			    <button name="startTimerBtn" title="Start" icon="fa-play" colSpan="4" hidden="true"
+				    onClick="action-ticket-method-start-timer"/>
+			    <button name="stopTimerBtn" title="Stop" icon="fa-pause" colSpan="4" hidden="true"
+				    onClick="action-ticket-method-stop-timer"/>
+			    <button name="cancelTimerBtn" title="Cancel" icon="fa-times-circle" colSpan="4"
+				    hidden="true" onClick="action-ticket-method-cancel-timer" css="btn-danger"/>
+			    <field name="$_totalTimerDuration" type="decimal" readonly="true"
+				    title="Total duration (Hours)" colSpan="4"/>
+				<field name="realTotalDuration" colSpan="4"/>
+				<field name="timerState" hidden="true" colSpan="4"/>
+		    </panel>
+        </panel-tabs>
+
+		<panel name="actionsPanel" sidebar="true">
+			<button name="startTicketBtn" title="Start" icon="fa-play" hideIf="statusSelect > 0" onClick="save,action-ticket-group-on-start"/>
+			<button name="validateTicketBtn" title="Resolve" icon="fa-check" hideIf="statusSelect > 1" onClick="save,action-ticket-group-on-validate"/>
+			<button name="finishTicketBtn" title="Close" icon="fa-power-off" css="btn-danger" hideIf="statusSelect > 2" onClick="save,action-ticket-group-on-close"/>
+		</panel>
+
+		<panel name="characteristicsPanel" title="Characteristics" sidebar="true" canCollapse="true">
+			<field name="ticketType" colSpan="12"/>
+			<field name="prioritySelect" colSpan="6"/>
+			<field name="deadlineDateT" colSpan="6"/>
+			<field name="isSlaCompleted" hidden="true"/>
+		</panel>
+		<panel name="followupPanel" title="Follow-up" sidebar="true" canCollapse="true">
+			<field name="assignedToUser" colSpan="6" form-view="user-form" grid-view="user-grid"/>
+			<field name="responsibleUser" colSpan="6" form-view="user-form" grid-view="user-grid"/>
+			<field name="lead" colSpan="6" form-view="lead-form" grid-view="lead-grid" if-module="axelor-crm" if="__config__.app.isApp('crm')"/>
+		</panel>
+		<panel name="datesPanel" title="Dates" sidebar="true" canCollapse="true">
+			<field name="startDateT" colSpan="6" onChange="action-ticket-method-compute-from-start-date-time"/>
+			<field name="endDateT" colSpan="6" onChange="action-ticket-method-compute-from-end-date-time"/>
+			<field name="duration" colSpan="6" widget="duration" x-big="true" onChange="action-ticket-method-compute-from-duration"/>
+		</panel>
+		<panel name="attrsPanel">
+			<field name="attrs" hidden="true"/>
+		</panel>
+		<panel-mail name="mailPanel">
+	    	<mail-messages limit="6"/>
+	    	<mail-followers/>
+	  	</panel-mail>
+	</form>
+
+	<calendar name="ticket-calendar" model="com.axelor.apps.helpdesk.db.Ticket"
+	eventStart="startDateT"
+	eventStop="endDateT"
+	title="All tickets"
+	colorBy="assignedToUser">
+		<field name="subject"/>
+		<field name="statusSelect"/>
+	</calendar>
+
+	<kanban columnBy="statusSelect" sequenceBy="prioritySelect"  limit="10"
+	 name="ticket-kanban" title="Tickets" model="com.axelor.apps.helpdesk.db.Ticket">
+	 <field name="ticketSeq"/>
+	 <field name="subject"/>
+	 <field name="progressSelect"/>
+	 <field name="project.name"/>
+	 <field name="ticketType"/>
+	 <hilite color="primary" if="prioritySelect == 1"/>
+	 <hilite color="info" if="prioritySelect == 2"/>
+	 <hilite color="warning" if="prioritySelect == 3"/>
+	 <hilite color="danger" if="prioritySelect == 4"/>
+	 <template>
+	 <![CDATA[
+     <h4>{{record.ticketSeq}}</h4>
+     <div class="card-body">
+    	<p>{{record.subject}}</p>
+        <dl>
+			<dt ng-show="record.progressSelect" x-translate>Progress</dt>
+			<dd ng-if="record.progressSelect == 80 || record.progressSelect == 90 || record.progressSelect == 100"><div class="progress progress-striped progress-success">
+            	<div class="bar" style="width: {{record.progressSelect}}%;"></div></div>
+            </dd>
+            <dd ng-if="record.progressSelect == 50 || record.progressSelect == 60 || record.progressSelect == 70"><div class="progress progress-striped progress-primary">
+            	<div class="bar" style="width: {{record.progressSelect}}%;"></div></div>
+            </dd>
+             <dd ng-if="record.progressSelect == 30 || record.progressSelect == 40"><div class="progress progress-striped progress-warning">
+            	<div class="bar" style="width: {{record.progressSelect}}%;"></div></div>
+            </dd>
+             <dd ng-if="record.progressSelect == 10 || record.progressSelect == 20"><div class="progress progress-striped progress-danger">
+            	<div class="bar" style="width: {{record.progressSelect}}%;"></div></div>
+            </dd>
+            <dt ng-show="record.project.name" x-translate>Project</dt><dd ng-show="record.project.name">{{record.project.name}}</dd>
+            <dt ng-show="record.ticketType.name" x-translate>Ticket Type</dt><dd ng-show="record.ticketType.name">{{record.ticketType.name}}</dd>
+        </dl>
+ 	 </div>
+     ]]>
+	 </template>
+	 </kanban>
+
+	<action-record name="action-ticket-record-value-on-customer-and-contact" model="com.axelor.apps.helpdesk.db.Ticket">
+		<field name="customer" expr="eval: project.clientPartner"/>
+		<field name="contactPartner" expr="eval: project.contactPartner"/>
+	</action-record>
+
+	<action-record name="action-ticket-record-set-start-status" model="com.axelor.apps.helpdesk.db.Ticket">
+		<field name="statusSelect" expr="1" if="statusSelect == 0"/>
+	</action-record>
+
+	<action-record name="action-ticket-record-set-validate-status" model="com.axelor.apps.helpdesk.db.Ticket">
+		<field name="statusSelect" expr="2" if="statusSelect &lt;= 1"/>
+	</action-record>
+
+	<action-record name="action-ticket-record-set-closed-status" model="com.axelor.apps.helpdesk.db.Ticket">
+		<field name="statusSelect" expr="3" if="statusSelect &lt;= 2"/>
+	</action-record>
+
+	<action-record name="action-ticket-record-to-set-progress-select" model="com.axelor.apps.helpdesk.db.Ticket">
+		<field name="progressSelect" expr="100" if="statusSelect == 2"/>
+		<field name="progressSelect" expr="0" if="statusSelect != 2"/>
+	</action-record>
+
+	<action-record name="action-ticket-record-to-fill-startDate" model="com.axelor.apps.helpdesk.db.Ticket">
+		<field name="startDateT" expr="eval: __datetime__"/>
+	</action-record>
+
+	<action-record name="action-ticket-record-to-fill-endDate" model="com.axelor.apps.helpdesk.db.Ticket">
+		<field name="endDateT" expr="eval: __datetime__"/>
+	</action-record>
+
+	<action-record name="action-ticket-record-set-customer" model="com.axelor.apps.helpdesk.db.Ticket">
+		<field name="customer" expr="eval: __user__?.partner" if="__user__?.partner?.isCustomer"/>
+	</action-record>
+
+	<action-group name="action-ticket-group-on-new">
+		<action name="action-ticket-record-to-fill-startDate"/>
+		<action name="action-ticket-record-set-customer"/>
+	</action-group>
+
+	<action-group name="action-ticket-group-on-start">
+		<action name="action-ticket-method-start-timer"/>
+		<action name="action-ticket-method-play"/>
+		<action name="action-ticket-record-to-fill-startDate"/>
+		<action name="action-ticket-method-compute-from-start-date-time"/>
+		<action name="action-ticket-record-set-start-status"/>
+		<action name="save"/>
+	</action-group>
+
+	<action-group name="action-ticket-group-on-validate">
+		<action name="action-ticket-method-stop-timer"/>
+		<action name="action-ticket-method-pause"/>
+		<action name="action-ticket-method-compute-real-total-duration"/>
+		<action name="action-ticket-record-to-fill-endDate"/>
+		<action name="action-ticket-method-compute-from-end-date-time"/>
+		<action name="action-ticket-record-set-validate-status"/>
+		<action name="action-ticket-record-to-set-progress-select"/>
+		<action name="save"/>
+	</action-group>
+
+	<action-group name="action-ticket-group-on-close">
+		<action name="action-ticket-method-stop-timer"/>
+		<action name="action-ticket-method-pause"/>
+		<action name="action-ticket-method-compute-real-total-duration"/>
+		<action name="action-ticket-record-set-closed-status"/>
+		<action name="save"/>
+	</action-group>
+
+	<action-group name="action-ticket-group-on-pause">
+		<action name="action-ticket-method-stop-timer"/>
+		<action name="action-ticket-method-pause"/>
+		<action name="save"/>
+	</action-group>
+
+	<action-method name="action-ticket-method-compute-from-start-date-time">
+		<call class="com.axelor.apps.helpdesk.web.TicketController" method="computeFromStartDateTime"/>
+	</action-method>
+
+	<action-method name="action-ticket-method-compute-from-duration">
+		<call class="com.axelor.apps.helpdesk.web.TicketController" method="computeFromDuration"/>
+	</action-method>
+
+	<action-method name="action-ticket-method-compute-from-end-date-time">
+		<call class="com.axelor.apps.helpdesk.web.TicketController" method="computeFromEndDateTime"/>
+	</action-method>
+
+	<action-method name="action-ticket-method-pause" model="com.axelor.apps.helpdesk.db.Ticket">
+		<call class="com.axelor.apps.helpdesk.web.TicketController" method="timerStateOff"/>
+	</action-method>
+
+	<action-method name="action-ticket-method-play" model="com.axelor.apps.helpdesk.db.Ticket">
+		<call class="com.axelor.apps.helpdesk.web.TicketController" method="timerStateOn"/>
+	</action-method>
+	
+	<action-attrs name="action-ticket-domain-on-contact-partner">
+		<attribute for="contactPartner" if="customer != null &amp;&amp; !customer.contactPartnerSet.empty" name="domain" expr="eval: &quot;self.id IN (${customer.contactPartnerSet?.collect{it.id}.join(',')})&quot;"/>
+ 		<attribute for="contactPartner" if="customer != null &amp;&amp; customer.contactPartnerSet.empty" name="domain" expr="eval: &quot;self.id IN (0)&quot;"/>
+ 		<attribute for="contactPartner" if="customer == null" name="domain" expr="eval: &quot;self.isContact = true&quot;"/>
+	</action-attrs>
+
+	<action-method name="action-ticket-method-manage-timer-buttons">
+		<call class="com.axelor.apps.helpdesk.web.TicketController" method="manageTimerButtons"/>
+	</action-method>
+
+	<action-method name="action-ticket-method-compute-total-timer-duration">
+		<call class="com.axelor.apps.helpdesk.web.TicketController"
+			method="computeTotalTimerDuration"/>
+	</action-method>
+
+	<action-group name="action-ticket-group-timer-process">
+		<action name="action-ticket-method-manage-timer-buttons" if="__config__.app.getApp('helpdesk').manageTimer"/>
+		<action name="action-ticket-method-compute-total-timer-duration" if="__config__.app.getApp('helpdesk').manageTimer"/>
+	</action-group>
+
+	<action-method name="action-ticket-method-start-timer">
+		<call class="com.axelor.apps.helpdesk.web.TicketController" method="startTimer"/>
+	</action-method>
+
+	<action-method name="action-ticket-method-stop-timer">
+		<call class="com.axelor.apps.helpdesk.web.TicketController" method="stopTimer"/>
+	</action-method>
+
+	<action-method name="action-ticket-method-cancel-timer">
+		<call class="com.axelor.apps.helpdesk.web.TicketController" method="cancelTimer"/>
+	</action-method>
+
+	<action-method name="action-ticket-method-compute-real-total-duration">
+		<call class="com.axelor.apps.helpdesk.web.TicketController" method="computeRealDuration"/>
+	</action-method>
+</object-views>

modules/axelor-open-suite/axelor-helpdesk/src/main/resources/views/TicketType.xml

@@ -0,0 +1,30 @@
+<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
+<object-views xmlns="http://axelor.com/xml/ns/object-views" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" 
+	xsi:schemaLocation="http://axelor.com/xml/ns/object-views http://axelor.com/xml/ns/object-views/object-views_5.2.xsd">
+
+	
+	<grid name="ticket-type-grid" title="All ticket types" model="com.axelor.apps.helpdesk.db.TicketType">
+		<field name="name"/>
+	</grid>
+	
+    <form model="com.axelor.apps.helpdesk.db.TicketType" title="Ticket type"
+        name="ticket-type-form" width="large">
+        <panel name="namePanel">
+            <field name="name"/>
+        </panel>
+
+        <panel-dashlet name="ticketByTicketTypePanel" action="dashlet.ticket.by.ticket.type" colSpan="12"/>
+
+        <panel-dashlet name="repartitionTicketPerStateDashletPanel"
+            action="chart:chart.ticket.type.percentage.repartition.ticket.per.state"
+            colSpan="12"/>
+    </form>
+
+    <action-view name="dashlet.ticket.by.ticket.type" title="Tickets by ticket type"
+        model="com.axelor.apps.helpdesk.db.Ticket">
+        <view type="grid" name="ticket-grid"/>
+        <view type="form" name="ticket-form"/>
+        <domain>self.ticketType = :id </domain>
+    </action-view>
+
+</object-views>