get('record'); $moduleName = $request->getModule(); if(!$this->record){ $this->record = Vtiger_DetailView_Model::getInstance($moduleName, $recordId); } $recordModel = $this->record->getRecord(); // To show recording link only if callstatus is 'completed' if($recordModel->get('callstatus') != 'completed') { $recordModel->set('recordingurl', ''); } return parent::preProcess($request, true); } }